If it's "not acceptable" then don't accept it and fly some other way then BA F. If you continue to book then it is, in practice, 'acceptable'
People's hyperbole on FT rarely matches their real world actions |
Originally Posted by antipest
(Post 30505513)
Would it be worth writing to someone higher up the food chain (Carolina Martinoli)? In the hope that this stops happening or do the knowledgable amongst you think I am wasting paper and ink?
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the only way to be heard now is some kind of shaming exercise, probably via twitter.
companies just care about how they are perceived by the masses, rather than the experiences they actually purvey. customer service has been replaced by social media and it's 'influencers' (puke). it's very pathetic. apologies for everything once on twitter, as if that makes it alright. iphone at the ready.. |
Originally Posted by RollAnotherFatOne
(Post 30508759)
the only way to be heard now is some kind of shaming exercise, probably via twitter.
companies just care about how they are perceived by the masses, rather than the experiences they actually purvey. customer service has been replaced by social media and it's 'influencers' (puke). it's very pathetic. apologies for everything once on twitter, as if that makes it alright. iphone at the ready.. |
Originally Posted by SteveF
(Post 30508798)
Do you really think that the "masses" will care if one brand of Champagne has run out in the posh seats while they are crammed in like sardines at the back? I somehow think not. More likely the DM will run a story the next day about snowflake millionaires whinging while the poor suffer.
It probably is too unreasonable to distill it into a debate about whether it's acceptable to have a service marketed that isn't delivered. I'm definitely living in the wrong age as what is logical rarely seems to be what is presented in the media. Sad but true. Completely agree that we should just give up and accept this poor service, especially as I really hate social media and wish there was some way to get away from this kind of made up 'news'. |
If you do provide your own Champagne what are the chances that someone else will request some and the crew sneakily provide them a glass?
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Originally Posted by Worcester
(Post 30508890)
If you do provide your own Champagne what are the chances that someone else will request some and the crew sneakily provide them a glass?
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Originally Posted by Worcester
(Post 30508890)
If you do provide your own Champagne what are the chances that someone else will request some and the crew sneakily provide them a glass?
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Originally Posted by fotographer
(Post 30508907)
or maybe having a glass themselves (ok just kidding)
I would reserve judgement as to whether this is why my preferred drink is never available! These days I just stick to diet coke. |
This reminds me of when I was returning on Air France from CDG to LHR business and they had no wine. I half jokingly tweeted "Air France has run out of wine in business class. What is the world coming to?" and promptly received a £100 voucher from AF. Not bad for going without a glass for 45 minutes... I do think that was a catering mess up rather than purposeful parsimony, though.
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Originally Posted by ajeleonard
(Post 30508695)
If it's "not acceptable" then don't accept it and fly some other way then BA F. If you continue to book then it is, in practice, 'acceptable'
People's hyperbole on FT rarely matches their real world actions You do have to accept it once if it happens, you can avoid it after that quite easily however. Just don't fly with BA again and you will not have to accept it from them again. I think maintaining Gold status for the OP however and just complaining about it, is probably more important than actually not accepting it happening again. |
Originally Posted by LCY8737
(Post 30507988)
Highland Spring water. Much better to keep you hydrated than this French stuff: No spinning head, no head ache the next day.
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I'd fly out in F and back in CW. Line up a good few bookings with screen shots, then send them in to the higher ups, with the annotation that you only fly CW back because far too often with the return catering stocks have been insufficient to guarantee a proper F experience. Sure, they might sell out the cabin anyway, but the only thing even vaguely likely to get their attention is lost revenue. If you persist in booking it as is, then you're effectively complicit in agreeing with it.
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Never knew there was a choice of champagne! I just accept a couple of glasses of whatever they have before take off.
Mind you - they then run out of slimline tonic for my gin!! |
You would get more than five glasses from a bottle of bubbles. The glasses are quite small. |
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