BA adds extra crew to fool ‘mystery’ reviewers
Nov 9, 2018, 2:25 am
#16
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I see no bashing tbf. Can't blame BA for reacting to this. As others have mentioned, it is more of a failing of the flight review website than BA, unless its a bluff.
Imagine, they tell BA they are reviewing LHR> JFK - BA117 but actually review JFK - BA175
Imagine, they tell BA they are reviewing LHR> JFK - BA117 but actually review JFK - BA175
Nov 9, 2018, 2:32 am
#17
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Nov 9, 2018, 3:01 am
#19
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Who cares if they do? The results of these things always need a pinch of salt, anyway.
And anyone who has worked somewhere with reviewers and mystery shoppers is always on the lookout. As results are often linked to bonuses, employees can suddenly be very friendly and helpful should a suspect arrive.
And anyone who has worked somewhere with reviewers and mystery shoppers is always on the lookout. As results are often linked to bonuses, employees can suddenly be very friendly and helpful should a suspect arrive.
Nov 9, 2018, 3:09 am
#21
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I wonder whether my frequent use of a small notebook [for Trip Report purposes] potentially identifies me as a mystery shopper, and thus qualifies me for special attention from the CC? 
Nov 9, 2018, 3:22 am
#22
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Nov 9, 2018, 3:24 am
#23
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Nov 9, 2018, 3:44 am
#24
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There are often 5 crew on a GIB, either due to high CE or ET loads. You may also have had a supernumerary crew member; it’s a frequent route for ‘first flights’ for new crew.
Nov 9, 2018, 3:50 am
#25
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That is the norm on GLA on a 321, you need to factor in the CE loads as to whether 2 crew end up in CE. 6 crew would edge my eyebrows upwards. The way I see it is 3 crew minimum on A319, 4 on A320 and 5 on A321 (though it can be 4 I think if loads in both directions are low and CE is empty).
From JAR ops:
JAR-OPS 1.990 Number and composition of cabin crew
(See ACJ OPS 1.990)
(a) An operator shall not operate an aeroplane with a maximum approved passenger seating configuration of more than 19, when carrying one or more passengers, unless at least one cabin crew member is included in the crew for the purpose of performing duties, specified in the Operations Manual, in the interests of the safety of passengers.
(b) When complying with sub-paragraph (a) above, an operator shall ensure that the minimum number of cabin crew is the greater of:
(1) One cabin crew member for every 50, or fraction of 50, passenger seats installed on the same deck of the aeroplane;
My bold.
Given the CE set-up, I wonder if they count the middle seat. In any case it explains the minimum staffing levels you illuded too with up to 144, 180 and 218 in the 319-1, 320-2 and 321-2 respectively.
I know such things are factored in at design and purchase too, with it being one of the reasons the 319 is popular for only requiring 3 CC.
Nov 9, 2018, 4:20 am
#26
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I have to "nuance" my previous post.......
I've heard from Uxbridge that in fact there are "mystery" Skytrax shoppers heading for BA's aircraft, and that yes, BA paid for them (and therefore know where they are). I share, with my contact, a healthy scepticism that BA really worry about whatever Skytrax comes up with, but that's another issue.
I've heard from Uxbridge that in fact there are "mystery" Skytrax shoppers heading for BA's aircraft, and that yes, BA paid for them (and therefore know where they are). I share, with my contact, a healthy scepticism that BA really worry about whatever Skytrax comes up with, but that's another issue.
Nov 9, 2018, 4:36 am
#28
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(1) One cabin crew member for every 50, or fraction of 50, passenger seats installed on the same deck of the aeroplane;
My bold.
Given the CE set-up, I wonder if they count the middle seat. In any case it explains the minimum staffing levels you illuded too with up to 144, 180 and 218 in the 319-1, 320-2 and 321-2 respectively.
I know such things are factored in at design and purchase too, with it being one of the reasons the 319 is popular for only requiring 3 CC.
My bold.
Given the CE set-up, I wonder if they count the middle seat. In any case it explains the minimum staffing levels you illuded too with up to 144, 180 and 218 in the 319-1, 320-2 and 321-2 respectively.
I know such things are factored in at design and purchase too, with it being one of the reasons the 319 is popular for only requiring 3 CC.
Nov 9, 2018, 5:02 am
#29
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OMAAT has been singing praises for 2 recent BA Club World journeys. I wonder if he has been paid off or BA knowing who he was booked just pre-stagged the flights for him to ensure all went well?
Nov 9, 2018, 5:09 am
#30
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