LHR ATC tower evacuation & Altea down [18 July 2018]
Aug 9, 2018, 12:20 am
#106
Join Date: May 2013
Posts: 6,349
I think situations slightly grey situations like this lend themselves to using Bott & Co on a no success no fee basis.
Whilst there is a cost to it they know how to deal with the likes of BA and the right buttons to press. That could save a lot of effort at CEDR or MCOL.
Whilst there is a cost to it they know how to deal with the likes of BA and the right buttons to press. That could save a lot of effort at CEDR or MCOL.
Aug 9, 2018, 5:59 am
#108
Join Date: Aug 2018
Posts: 5
Hi Andy,
I was also caught up in the same issue as yourself, and myself and my partner received the exact same response from BA today. We weren't due to fly until 6AM on the 19th July, but we were flying NCL-LHR, and the LHR-NCL flight was cancelled on the evening of the 18th, so there was no plane to fly us out on the morning of the 19th. We were also told we were not entitled to compensation due to 'airspace restrictions' that were 'out of their control'. We are in two minds as to whether to attempt CEDR. There seems to have been a plethora of issues that occurred on the 18th, and BA seem to be paying out for some but not others. For myself, because my flight wasn't due to take off until 6AM the following morning, it seems to hinge on whether BA were told by ATC not to fly the LHR-NCL flight on the evening of the 18th, or if that decision came from BA themselves. We were told, just as you were, that the airspace restrictions were 'out of their control'. We're currently in two minds whether to take BA's word for that, or to pursue it further. If you decide to go ahead with CEDR, please keep this thread updated with your progress, and I will do the same. This is particularly frustrating, due to BA paying up for delays connected to the IT issue, but then passing the cancellations of some flights off as not being in their control. I know that this may very well be the case, but without proof of that, it's hard not to feel like you're being fobbed off. Please do let me know if you decide to move forward with CEDR, and keep me updated with your progress.
I was also caught up in the same issue as yourself, and myself and my partner received the exact same response from BA today. We weren't due to fly until 6AM on the 19th July, but we were flying NCL-LHR, and the LHR-NCL flight was cancelled on the evening of the 18th, so there was no plane to fly us out on the morning of the 19th. We were also told we were not entitled to compensation due to 'airspace restrictions' that were 'out of their control'. We are in two minds as to whether to attempt CEDR. There seems to have been a plethora of issues that occurred on the 18th, and BA seem to be paying out for some but not others. For myself, because my flight wasn't due to take off until 6AM the following morning, it seems to hinge on whether BA were told by ATC not to fly the LHR-NCL flight on the evening of the 18th, or if that decision came from BA themselves. We were told, just as you were, that the airspace restrictions were 'out of their control'. We're currently in two minds whether to take BA's word for that, or to pursue it further. If you decide to go ahead with CEDR, please keep this thread updated with your progress, and I will do the same. This is particularly frustrating, due to BA paying up for delays connected to the IT issue, but then passing the cancellations of some flights off as not being in their control. I know that this may very well be the case, but without proof of that, it's hard not to feel like you're being fobbed off. Please do let me know if you decide to move forward with CEDR, and keep me updated with your progress.
Aug 9, 2018, 6:03 am
#109
Join Date: Aug 2018
Posts: 5
I think situations slightly grey situations like this lend themselves to using Bott & Co on a no success no fee basis.
Whilst there is a cost to it they know how to deal with the likes of BA and the right buttons to press. That could save a lot of effort at CEDR or MCOL.
Whilst there is a cost to it they know how to deal with the likes of BA and the right buttons to press. That could save a lot of effort at CEDR or MCOL.
Thanks again
Andrew
Aug 10, 2018, 2:35 am
#110
Join Date: May 2013
Posts: 6,349
Yes you could. CEDR does not preclude the taking of legal action, however the fact that CEDR was unsuccessful might not work in your favour. For this reason my own inclination (and it is just a personal view) is that for slightly contentious cases (ie the aircraft could not position overnight) it is worth checking with Bott to get their view.
Oct 23, 2018, 5:23 am
#111
Join Date: Mar 2017
Programs: BAEC GGL
Posts: 261
I know I'm dragging this thread back up from the depths but thought it may interest or help somebody to know that CEDR eventually just ruled in my favour and instructed BA to cough up EU261 compensation for the cancellation of BA1470. Rather a lot of effort for a small amount of money but glad I followed up on it in the end...assuming BA actually pay it of course.
Oct 23, 2018, 5:27 am
#112
Join Date: Nov 2010
Posts: 5,596
I know I'm dragging this thread back up from the depths but thought it may interest or help somebody to know that CEDR eventually just ruled in my favour and instructed BA to cough up EU261 compensation for the cancellation of BA1470. Rather a lot of effort for a small amount of money but glad I followed up on it in the end...assuming BA actually pay it of course.
Aug 15, 2019, 10:17 pm
#113
Join Date: Aug 2018
Posts: 1
I know I'm dragging this thread back up from the depths but thought it may interest or help somebody to know that CEDR eventually just ruled in my favour and instructed BA to cough up EU261 compensation for the cancellation of BA1470. Rather a lot of effort for a small amount of money but glad I followed up on it in the end...assuming BA actually pay it of course.
Aug 16, 2019, 12:51 am
#114
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,854
Welcome to Flyertalk and welcome to the BA forum minesapint, it's good to see you here and I hope we will see more of you in the future. And please keep us update how your case progresses. As noted above CEDR has ruled against BA on BA1470, and at least one FTer got compensation via that route, so it may be worth letting Bott & Co know that has happened.