Last edit by: Genius1
Please use this thread to document experiences of the new Group Boarding process in airports. I think it's well known how the previous boarding system works, so just the new process please, so that other travellers can gauge its effectiveness.
For discussion, conjecture and speculation about the scheme, please use this thread: https://www.flyertalk.com/forum/british-airways-executive-club/1878043-boarding-group-introduced-general-discussion.html
For discussion, conjecture and speculation about the scheme, please use this thread: https://www.flyertalk.com/forum/british-airways-executive-club/1878043-boarding-group-introduced-general-discussion.html
Group Boarding 2018 - first hand experiences
#197
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930
#198
Join Date: Jul 2013
Posts: 319
Just two groups 1,2&3, and then the rest. It was Gate 143 so not much room for anymore than two queues. Having said that by the time we arrived from the lounge the GA was asking if there were any others for group 1,2 or 3, and we walked past all the other passengers to board.
#200
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930
Just two groups 1,2&3, and then the rest. It was Gate 143 so not much room for anymore than two queues. Having said that by the time we arrived from the lounge the GA was asking if there were any others for group 1,2 or 3, and we walked past all the other passengers to board.
#201
Join Date: Jan 2013
Location: London
Programs: BA Gold, Honors Gold
Posts: 227
#202
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,857
#203
Join Date: Jul 2013
Posts: 319
It was the first flight out this morning at 6:30, and whilst I am aware that not all priority passengers will be up at the front, it was very quiet with only 7 in Five rows of CE. The later flights will probably be busier and more of a test of the system.
#204
Join Date: Apr 2014
Posts: 220
Boarding was called in Sequence at gate 143 at MAN this morning. As was the flight at gate 141 after that. both seemed to work well. Gate 143 area is only really big enough for 2 lanes (Groups 1,2+3 and Groups 4+5), but sufficient space to allow those in higher groups to pass those in lower groups, i.e Group 1 to pass Group 2 or 3. Gate 142 poses more of a problem due to the narrow queues and the need to allow a thoroughfare for other flights, so for the time being, groups 1,2 +3 are called together.
#206
Join Date: Jan 2013
Location: MAN
Programs: None anymore
Posts: 220
Some more data points:
At MAN, gate 141, boarding by group worked well - hitherto, I dreaded this gate because it's very cramped. I was late arriving at the gate, so asked another passenger which groups were boarding... "1, 2 and 3" - don't know if they got called at once or not. It certainly worked like a charm compared to the previous fiasco, where if I had reached the gate area at the same time I would have been at the very back of the queue.
I don't know if it was an official idea, but the SCCM was on a serious charm offensive with all the Golds in Club.
Maybe the penny is dropping with BA. Or he was after a Golden Ticket.
At LHR, gate 23, groups called one by one. Best boarding experience I've had at LHR. Instead of the arms-race queue in Fast Track, I simply sat and waited until Group 1 was called.
I'm surprised, in a good way, that this seems to have been implemented properly. It's not substantially different from the previous incarnation, but that was rarely enforced properly and so it didn't work. Perhaps what helps it work well is that passengers in groups 4 and 5 know that they're not getting on early and so they are less tempted to crowd the gate area.
At MAN, gate 141, boarding by group worked well - hitherto, I dreaded this gate because it's very cramped. I was late arriving at the gate, so asked another passenger which groups were boarding... "1, 2 and 3" - don't know if they got called at once or not. It certainly worked like a charm compared to the previous fiasco, where if I had reached the gate area at the same time I would have been at the very back of the queue.
I don't know if it was an official idea, but the SCCM was on a serious charm offensive with all the Golds in Club.
Maybe the penny is dropping with BA. Or he was after a Golden Ticket.
At LHR, gate 23, groups called one by one. Best boarding experience I've had at LHR. Instead of the arms-race queue in Fast Track, I simply sat and waited until Group 1 was called.
I'm surprised, in a good way, that this seems to have been implemented properly. It's not substantially different from the previous incarnation, but that was rarely enforced properly and so it didn't work. Perhaps what helps it work well is that passengers in groups 4 and 5 know that they're not getting on early and so they are less tempted to crowd the gate area.
#208
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,159
Generally speaking from trawling through this thread this does seem to be working reasonably well and as it's rolled out across the entire network it has to be an improvement. Hopefully in a year, maybe less it will be the norm like when flying AA where our american friends have it done extremely well and people are used to it.
I'm at EDI on Wednesday onto MIA so I'll report back my own tiny/little data point and add it to this thread.
I'm at EDI on Wednesday onto MIA so I'll report back my own tiny/little data point and add it to this thread.
#209
Join Date: Jan 2010
Posts: 7,464
#210
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,159
Time will tell, fingers crossed it does Ross but I do feel optimistic and regular BA flyers will get used to it pretty soon. Of course the success is largely down to the gate agents getting it right as well as BA managing it as well as folks adhering to the group system but no doubt there will be instances of DYKWIA's on occasion.