Dec 11, 2017, 3:39 am
Last edit by: corporate-wage-slave
BA current newsflash here / London Cancellation list for Tuesday here
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), £200 guideline for hotels - OK to book your own and charge back. £50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), £200 guideline for hotels - OK to book your own and charge back. £50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Bad weather disruption - UK/AMS/NW Europe - 10 & 11 December 2017
Dec 10, 2017, 5:08 pm
#331
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
I am waiting for a call back from AA, that is who initially took my money for this ticket. I cannot get thru to BA but I have been unable to find anyway to get from London to Brussels tomorrow in time for the start of my mid day meetings. BA have not rebook that cancelled segment or given me any indication they plan to help me out, that segment just disappeared from MMB. It actually doesn’t look like there is anyway to get to Brussels tomorrow at all, even late at night. At this point I am lookong for flights back home to the US and plan to ask AA to designate this a trip in vain and refund my money.
Dec 10, 2017, 5:12 pm
#332
Join Date: Jan 2008
Posts: 3,839
You’d struggle to make a snowman with what little snow that fell at Heathrow today.
Clearly staff are suffering as well, but that’s exactly why it is in their interests, as much as passengers, that somebody should be held accountable. Despite a 300 page report after 2010’s Snowmaggedon, the BA customer experience today seems very similar. HAL bore the brunt of criticism last time, it will be interesting to see where the blame lies this time.
as a piece of Critical National Infrastructure, a trip in front of a parliamentary select committee for Alex & his senior management buffoons would seem like a good starting point.
Clearly staff are suffering as well, but that’s exactly why it is in their interests, as much as passengers, that somebody should be held accountable. Despite a 300 page report after 2010’s Snowmaggedon, the BA customer experience today seems very similar. HAL bore the brunt of criticism last time, it will be interesting to see where the blame lies this time.
as a piece of Critical National Infrastructure, a trip in front of a parliamentary select committee for Alex & his senior management buffoons would seem like a good starting point.
Dec 10, 2017, 5:15 pm
#333
Join Date: Aug 2013
Posts: 8,770
Simon Calder now reporting on the BA LHR chaos: British Airways: 50,000 passengers stranded after de-icing meltdown at Heathrow | The Independent
Rough estimates of the numbers affected (c-w-s could no doubt calculate it with much greater precision):
Rough estimates of the numbers affected (c-w-s could no doubt calculate it with much greater precision):
The Independent has calculated 27,000 BA passengers are stranded in London, a further 20,000 stuck in European airports, and another 3,000 at airports elsewhere in the UK and neighbouring countries after their flights to Heathrow were diverted.
Dec 10, 2017, 5:17 pm
#334
Join Date: Mar 2009
Location: Maidenhead, UK
Programs: BAEC
Posts: 443
Colleagues were on the SOF-LHR today which was delayed 7hrs but I understand arrived eventually.
I’m supposed to be on the same ba891 tomorrow so let’s see....a colleague is also doing the outbound lhr-sof so hopefully I can get some real time info from him. If he gets to LHR from his house up the m40!
I’m supposed to be on the same ba891 tomorrow so let’s see....a colleague is also doing the outbound lhr-sof so hopefully I can get some real time info from him. If he gets to LHR from his house up the m40!
Dec 10, 2017, 5:19 pm
#335
Join Date: Aug 2013
Posts: 8,770
I am waiting for a call back from AA, that is who initially took my money for this ticket. I cannot get thru to BA but I have been unable to find anyway to get from London to Brussels tomorrow in time for the start of my mid day meetings. BA have not rebook that cancelled segment or given me any indication they plan to help me out, that segment just disappeared from MMB. It actually doesn’t look like there is anyway to get to Brussels tomorrow at all, even late at night. At this point I am lookong for flights back home to the US and plan to ask AA to designate this a trip in vain and refund my money.
Dec 10, 2017, 5:24 pm
#336
Join Date: Feb 2016
Location: CONUS
Programs: Bonvoy LT Gold, UA Platinum, AA Gold
Posts: 6
I am waiting for a call back from AA, that is who initially took my money for this ticket. I cannot get thru to BA but I have been unable to find anyway to get from London to Brussels tomorrow in time for the start of my mid day meetings. BA have not rebook that cancelled segment or given me any indication they plan to help me out, that segment just disappeared from MMB. It actually doesn’t look like there is anyway to get to Brussels tomorrow at all, even late at night. At this point I am lookong for flights back home to the US and plan to ask AA to designate this a trip in vain and refund my money.
Dec 10, 2017, 5:38 pm
#337
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
whatever Availability you might have seen is fleeting, I have logged on and done searches repeatedly and even gotten as far as being at the credit card page and having inventory disappear. If you go back and find that now it’s still there I’d be very surprised. My plan right out of the gate was to take euro star, but I just haven’t been able to get anything booked
Dec 10, 2017, 5:39 pm
#338
Join Date: Aug 2013
Posts: 8,770
whatever Availability you might have seen is fleeting, I have logged on and done searches repeatedly and even gotten as far as being at the credit card page and having inventory disappear. If you go back and find that now it’s still there I’d be very surprised. My plan right out of the gate was to take euro star, but I just haven’t been able to get anything booked
Dec 10, 2017, 5:49 pm
#339
Join Date: Oct 2005
Location: @somewhere, if help needed use my email address [email protected]
Programs: BA & QR
Posts: 1,014
another cancellation update.
BA428 LHR-AMS
BA429 AMS-LHR
BA438 LHR-AMS
BA439 AMS-LHR
New flight BA567 AMS-LHR 09.00 - 09.25
BA428 LHR-AMS
BA429 AMS-LHR
BA438 LHR-AMS
BA439 AMS-LHR
New flight BA567 AMS-LHR 09.00 - 09.25
Dec 10, 2017, 5:51 pm
#340
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,990
Simon Calder now reporting on the BA LHR chaos: British Airways: 50,000 passengers stranded after de-icing meltdown at Heathrow The Independent
Rough estimates of the numbers affected (c-w-s could no doubt calculate it with much greater precision):
Rough estimates of the numbers affected (c-w-s could no doubt calculate it with much greater precision):
Dec 10, 2017, 6:19 pm
#342
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
I dont think that is real time inventory. I dont have a UK address so couldnt book on that exact site, but when I clicked on a button in the top right corner and changed to US and "bought" a ticket it said it had not been confirmed and that they would process the ticket request within 2 days. I highly doubt there is any real inventory and now this is one more thing I will have to chase to cancel ;-)
Dec 10, 2017, 6:43 pm
#343
Join Date: May 2004
Posts: 2,660
Just to add to the diversion list, NCL - which had all of its afternoon departures to LHR cancelled - has nevertheless received BA's services from:
BA895 KEF
BA799 HEL
BA903 FRA (a 767 which arrived 8 hours after its scheduled departure)
BA641 ATH
Not sure how they are going to deal with this tomorrow, but 4 of BA's 7 NCL-LHR scheduled services have been cancelled, though one looks like the slot sitting service.
BA895 KEF
BA799 HEL
BA903 FRA (a 767 which arrived 8 hours after its scheduled departure)
BA641 ATH
Not sure how they are going to deal with this tomorrow, but 4 of BA's 7 NCL-LHR scheduled services have been cancelled, though one looks like the slot sitting service.
Dec 10, 2017, 7:25 pm
#344
Join Date: Sep 2012
Posts: 2,575
Hello all! Was on BA12 SIN-LHR sched. 11 Dec 23:15. Luckily a bout of insomnia had me up at 4:45a in Singapore and saw the dreaded red bar in the app: cancelled. Called the regular hotline in USA as that was the only one open so early, and had a waiting time of over an hour quoted. Called the silver hotline in the USA and was helped in minutes, rebooked on BA16. Lucky for me I think - a lot of people will be disappointed.
Also, call centre staff deserve major thanks and kudos for being amazingly nice and helpful even though my guy on the phone reported that a lot of people were freaking out at them.
Anyone know the likelihood of BA cancelling BA16 as well? I think it comes via SYD, so they must need to get it in?
Also, call centre staff deserve major thanks and kudos for being amazingly nice and helpful even though my guy on the phone reported that a lot of people were freaking out at them.
Anyone know the likelihood of BA cancelling BA16 as well? I think it comes via SYD, so they must need to get it in?
Singapore isn't too bad for a cancellation- 10s of ways to get you home one stop even if SQ isn't a direct option and plenty of staff to assist. But good result getting on the BA16!
Dec 10, 2017, 7:40 pm
#345
Join Date: Dec 2010
Location: London, UK
Programs: BA Gold, A3 Gold
Posts: 173
Found out 20-21 hours prior to departure that my flight today 11 Dec (BA0633) got cancelled. And by find out, I mean I checked the app myself as no email or text has been received yet.
I managed to get through to a call centre tonight (assume in India?) where I was told they cannot rebook me on A3 or EZ (or any non OW airline) over the phone, they couldn't reroute me on OW flights until 12/12 (Club or otherwise) and that really I should head to the airport (at 1 am local time!) to ask the airport staff to rebook me on A3 (or call A3/EZ to ask them to book me on their flight as a cancelled BA passenger!).
After having been stranded in Florence in November 2015 during the couple of days of mass cancellations due to fog, where I faced a Sisyphian loop of BA outright refusing to assist me in any meaningful way and passed me on to the locally contracted staff who passed me back on to BA customer service and so on for 48 hours, I figured that it's best to just go ahead and book myself with another airline.
Hedged my bets by booking an A3 economy ticket as the very sympathetic agent said that availability was somewhat limited.
A few years ago I would have assumed being a club passenger with gold status would have meant something but really these days the service is on par with Ryanair.
I managed to get through to a call centre tonight (assume in India?) where I was told they cannot rebook me on A3 or EZ (or any non OW airline) over the phone, they couldn't reroute me on OW flights until 12/12 (Club or otherwise) and that really I should head to the airport (at 1 am local time!) to ask the airport staff to rebook me on A3 (or call A3/EZ to ask them to book me on their flight as a cancelled BA passenger!).
After having been stranded in Florence in November 2015 during the couple of days of mass cancellations due to fog, where I faced a Sisyphian loop of BA outright refusing to assist me in any meaningful way and passed me on to the locally contracted staff who passed me back on to BA customer service and so on for 48 hours, I figured that it's best to just go ahead and book myself with another airline.
Hedged my bets by booking an A3 economy ticket as the very sympathetic agent said that availability was somewhat limited.
A few years ago I would have assumed being a club passenger with gold status would have meant something but really these days the service is on par with Ryanair.