Last edit by: corporate-wage-slave
BA current newsflash here / London Cancellation list for Tuesday here
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), £200 guideline for hotels - OK to book your own and charge back. £50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), £200 guideline for hotels - OK to book your own and charge back. £50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Bad weather disruption - UK/AMS/NW Europe - 10 & 11 December 2017
#406
Ambassador: World of Hyatt
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,235
Anyone at T5 now?
How busy/shambolic is it? I'm planning on leaving in good time to make allowances for the roads, but that may give me 2+ hours in the terminal...
#408
Join Date: Jul 2017
Location: MUC
Programs: BA Executive Club Silver
Posts: 108
I know you can never predict the weather, but how likely is it to continue like this? Or was it just the storm and snow together that caused such huge delays? What if it´s only snow and de-icing? LHR should be able to handle this, right? Haven´t been there in the snow yet, only in spring and summer and having 4 flights in/out of LHR in 3 days, MUC-LHR-BUD-LHR-JFK
#409
Join Date: Oct 2008
Programs: BA Avios
Posts: 484
BA Flights to Vienna cancelled???
I notice that many flights from LHR to VIE have been cancelled beginning yesterday and on to today!
At the same time, the Austrian Airways flights have all flown to VIE.
How come the many BA flights have been cancelled???
I will be flying that route soon and am a bit concerned.
Thanx, in advance, to anyone who responds.
At the same time, the Austrian Airways flights have all flown to VIE.
How come the many BA flights have been cancelled???
I will be flying that route soon and am a bit concerned.
Thanx, in advance, to anyone who responds.
#410
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,405
BA can't handle a thin layer of snow and as a result is all over the place with planes and crews sitting pretty much everywhere. It will take a couple of days for all the planes to be in the right places again and for BA to operate as usual again.
#411
It’s ridiculous that BA can’t get their act together and organise the ops in a bit of snow. Management heads should fall, this is the second time in a year that irrops handling has been less than stellar.
I am happy(as one can be) but a lot of customers would not be.
I am happy(as one can be) but a lot of customers would not be.
#412
Join Date: May 2008
Location: Berkshire
Programs: BA Lifetime Gold, GGL/CCR, Hilton Diamond, Accor Plat, Pucci Fan Club
Posts: 1,779
Well the fact that it's fully flex doesn't really matter in that respect, since as the flight was cancelled you're entitled to a refund and to rebook with whomever you like anyway.
That said, if it is genuinely fully flex then of course you are entitled to change it to whatever date you please irrespective of the current disruption policy. That should ordinarily be doable in MMB but if that's not working then the call centre should be able to do it, but they are probably too confused/overwhelmed to realise that.
That said, if it is genuinely fully flex then of course you are entitled to change it to whatever date you please irrespective of the current disruption policy. That should ordinarily be doable in MMB but if that's not working then the call centre should be able to do it, but they are probably too confused/overwhelmed to realise that.
#413
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
What I can remember of the forecast suggested that it would be much like it actually has been today (Monday): wet, but not frozen. I did not encounter any snow or ice on the roads this morning, and all the rain has been rain. I don't know how LHR has been doing today, but I suspect that much of the continuing disruption simply involves getting aircraft back to where they need to be to recover the planned flying operation.
So keep an eye on the weather forecast, and remember that the forecast can change as quickly as the weather can.
#414
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
BA affected by far the most due to it's hub being impacted so domino affect on flights with crews and planes all over the place. Other airlines seem ok, friend's A3 flight to ATH today perfectly on time although BA still has his suitcase from yesterday. He has spoken to them and they will send it to ATH for him despite him flying another carrier.
#415
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,916
Just leaving T5 on the tube. Was on one of the few non-cancelled MUC flights (12.05). Checked in online, went to the airport, dropped off my bags with agent telling me flight is delayed until 1.11. Head to security, where BP gives error message — you guessed it, flight cancelled. Two minutes later receive text/email. Great timing of course, as ONE supervisor supposed to handle bag returns downstairs is surrounded by a large crowd and tells people to file a claim and have their bags delivered home. (I know I’ll be lucky to see them before Christmas, having experienced BA’s handling of these situations in the past). Rebooked by BA for Wednesday, but will probably try easy tomorrow instead.
To address some of the questions asked above —T5 was a lot less busy than I expected. Long lines for rebooking for sure, but bag drop took 5 minutes (oh, if only there’d been a longer line!). Announcements to go home and call if your flight’s been cancelled. The weather not amazing, but obviously nothing that should cause such chaos.
To address some of the questions asked above —T5 was a lot less busy than I expected. Long lines for rebooking for sure, but bag drop took 5 minutes (oh, if only there’d been a longer line!). Announcements to go home and call if your flight’s been cancelled. The weather not amazing, but obviously nothing that should cause such chaos.
#416
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
They had the tractors with snow blades / gritters(?) lined up when I landed on Thursday evening, so again it'd be good to think they were still ready for action.
#417
Join Date: Sep 2014
Location: London, UK
Programs: Virtuoso, FSPP, Hyatt Prive, Hilton Impressario, Marriott Stars/Luminous, Roswood Elite, MO Fan Club
Posts: 561
Im booked on the 1920 LBA-LHR this evening. What are my chances? Will this service run?
Taking the 0700 to FRA tomorrow so I just need to get to LHR..even if it means that the train...
The earlier BA tell me of any cancellation, the earlier I can get my train sorted!
Taking the 0700 to FRA tomorrow so I just need to get to LHR..even if it means that the train...
The earlier BA tell me of any cancellation, the earlier I can get my train sorted!
#418
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Get the train... Even if it goes, it could have severe delays, and I'm sure you'd prefer to be in a hotel nice and early for a 7am flight.
#419
Join Date: May 2009
Location: Bern, Switzerland
Programs: Finnair Gold, BA Gold, LH FTL
Posts: 68
Update on #291
Despite Fabrizio trying to help me (thanks again) and a call to BA Gold hotline I did not get anything better to ZRH than tomorrow 12th at 15.15 and even worse for my brother to HAJ 20.15
Bought some essentials and booked another hotel night now.
I wonder how BA will handle all my costs, especially the two extra holidays I need to take which cost a lot of money.
As there are BA flights leaving today and they just did not get us on these I would assume that EU261 also should be a topic once again. Or can they still blame the weather that we cannot fly home today?
Despite Fabrizio trying to help me (thanks again) and a call to BA Gold hotline I did not get anything better to ZRH than tomorrow 12th at 15.15 and even worse for my brother to HAJ 20.15
Bought some essentials and booked another hotel night now.
I wonder how BA will handle all my costs, especially the two extra holidays I need to take which cost a lot of money.
As there are BA flights leaving today and they just did not get us on these I would assume that EU261 also should be a topic once again. Or can they still blame the weather that we cannot fly home today?
#420
Join Date: Aug 2013
Posts: 8,771
They will pay your hotel, food and transfer expenses as required to do under EU261.