CCR Enhancement (Agent gets it wrong)
Sep 20, 2017, 11:55 am
#1
Original Poster
Join Date: May 2007
Location: UK
Posts: 1,896
CCR Enhancement (Agent gets it wrong)
I called up today to change my CW LHR-SEZ trip to F. The agent was excited to inform me that I'd get access to the "First Class Lounge" to relax before the flight.
I said "you mean the Concorde Room?"
He said "No, you need a Concorde Room card for that".
I didn't bother arguing. 🙄
I said "you mean the Concorde Room?"
He said "No, you need a Concorde Room card for that".
I didn't bother arguing. 🙄
Sep 20, 2017, 5:33 pm
#5
Suspended
Join Date: Jan 2011
Location: YYJ
Posts: 2,230
There may be no need to "argue" per se but I feel that you should have politely stated that their statement was incorrect and that they should look up the entry requirements themselves and then leave it at that, hence, no "arguing." If nobody corrects these agents then they will continue giving poor service and citing incorrect rules.
Sep 21, 2017, 12:18 am
#6
Original Poster
Join Date: May 2007
Location: UK
Posts: 1,896
I did say something to the effect of "I think you're wrong actually, but never mind". The agent had been very helpful with my main business and I didn't want to start coming across like a bit of a know it all.
Sep 21, 2017, 1:34 am
#7
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Sep 21, 2017, 1:45 am
#8
Join Date: Jan 2011
Location: North of Carlisle
Programs: BAEC Silver
Posts: 1,538
There may be no need to "argue" per se but I feel that you should have politely stated that their statement was incorrect and that they should look up the entry requirements themselves and then leave it at that, hence, no "arguing." If nobody corrects these agents then they will continue giving poor service and citing incorrect rules.
Sep 21, 2017, 2:17 am
#9
Join Date: Jan 2007
Location: UK
Programs: Tufty Club (Gold), BAGA Gymnastics level 4, 440yds swimming certificate
Posts: 2,533
Crikey, someone made a mistake at work.
I hope everyone else has a perfect totally fault free day!
(The agent would just be reading details off a screen, and we all know how good BAs IT systems are)
I hope everyone else has a perfect totally fault free day!
(The agent would just be reading details off a screen, and we all know how good BAs IT systems are)
Sep 21, 2017, 2:27 am
#10
Join Date: Nov 2013
Location: Glasgow
Programs: BAEC (Silver), IHG (Plat Elite)
Posts: 541
I had an slight issue a few weeks ago where i wanted to book an economy fare bucket that I could upgrade to WT+, and was told that no WT fares are upgradeable. In the end I ended up booking a WT/WT+ combination which was probably cheaper, but the agent wouldn't accept the detail I was giving her.
To be fair, she was excellent in every other way, but BA staff don't know their own processes.
To be fair, she was excellent in every other way, but BA staff don't know their own processes.
Sep 21, 2017, 6:32 am
#11
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,578
Bit unfair to the OP And previous posters. To me none of them came across as being critical of the agent, more emphasizing the funny side of people on this board knowing more than a BA agent.
Sep 21, 2017, 7:20 am
#12
Join Date: Dec 2004
Location: Manila, Philippines (MNL)
Programs: BAEC Gold [>20k Lifetime TPs] | Hilton Honors Lifetime Diamond [as is Mrs PtF] | Various Others
Posts: 6,156
Sep 21, 2017, 10:34 am
#15
Original Poster
Join Date: May 2007
Location: UK
Posts: 1,896