Originally Posted by
A P Yu
Crikey, someone made a mistake at work.
I hope everyone else has a perfect totally fault free day!
(The agent would just be reading details off a screen, and we all know how good BAs IT systems are)
Bit unfair to the OP And previous posters. To me none of them came across as being critical of the agent, more emphasizing the funny side of people on this board knowing more than a BA agent.