simons1

I doubt it. The only thing that would make a difference is taking your business elsewhere. And even then only if done in volume.

RetiredEarly

2 crew members in First on MIA - LHR last night. Crew did an amazing job but they were having to run around like crazy. Air con didn't work on the ground (you don't need that in the Florida summer!) and IFE took ages to boot up. Gave them both Golden Tickets but I wonder what message that sent to management!

DoctorCopper

If the two FAs each passed on their Golden Tickets to their line manager (which is what I suppose would happen) then this would give a solid signal to management that two rather than three FAs are OK to work the First cabin. Doc Copper

subject2load

+ 1 (or, in this case, I guess we're talking minus one !)

I have visions of our leader's (BoB-style) post-strike statement already being tweaked in preparation :

"We always attach great importance to the views of our passengers, and recent feedback shows that the optimal number of crew to deliver the best possible experience in our First cabins ........"

lost_in_translation

I'm pretty sceptical when it comes to BA, but even I'm fairly sure 1 crew member in 789 F isn't going to happen as a permanent thing. That would give BA F a worse crew to passenger ratio than several J cabins (e.g. QR 787).

s0ssos

Are you saying this because you are so pro-union you cannot imagine why anybody would want to help out?

You cannot get more details. "Nature of delays" presumes you follow her around 24-7 and see exactly what she does every single second and whether or not she is the most efficient person in the world?

I think many executives, if they were willing to, can actually do a good job doing entry-level work. They usually are brilliant and can learn quickly and are very efficient. But if someone is that good at the low-level they can usually rise up.

LTN Phobia

I would not be making a service level-related complaint with the expectation of much in the way of response right now, but if the point is made succinctly by many people, it might just help a bit.

It seems to me that BA's thinking is that it's going OK because they're not cancelling flights but it's clearly not OK on many flights and if people don't complain, they might think it's OK to crew F with one and cut the number down permanently

Can I help you

I am not pro union I'm pro colleagues sticking together for the benefit of everyone.

ThatT1Feeling

Our flight to PEK last week had at least 3 silver-tied CC. I asked the CSM if someone important was on board - he laughed and said "yes, you sir!" He then explained that they were one down on crew but the service, even in a nearly full 777-300 CW dorm, was faultless - the Chinese speaking crew seemed to almost fly up and down the aisles!!

jms_uk

Had a flight to AUH last week where they were 3 crew members down, which resulted in only one CC in F.

There were only two pax booked until about 3 hours before the flight when another 5 were added [all in one party], so nearly full cabin.

Service wasn't very slow, but you could see that CC was busy most of the time, running back and forth.

On the way back they were 2 CC down, but the cabin was emptier and a lot of passengers were sleeping throughout the flight, so it was somewhat easier on the crew.

Tobias-UK

I'm sorry, I'm not sure I can be held responsible for the quality of service I receive on board.

I've just returned from LAS on one of those "old" planes (G-CIVT). I found the First cabin to be clean and in a good state of repair, with no obvious signs of wear and tear. The toilets were clean, there were 14 cabin crew on board with a full complement in First.

I had a rather decent 4 course dinner served by an excellent Worldwide Crew. It was a typical First experience and not unlike the vast majority of my BA long haul flights.

Now, I'm not suggesting for one minute that there aren't times when the First experience is poor or indifferent, the OP's experience was certainly a poor one. But those poor experiences are the exception and not the norm - despite what others would have us believe.

MANCHESTER

I thought I would update you all. Ignore the fact my handle name has changed, that is due to FT not being able to reset my passowrd(long story!). I am the original MANCHESTER!

A couple of days ago I got a call from BA replying to my feedback. It was a brief call where I was told they are sorry, it's all due to the strikes, they hope I will fly again with them and no I'm not getting any compo, not even a few avios to say sorry! Not surprised, but it's really made me not want to give them any more of my cash whilst they have this attitude. Am off to Miami soon and will fly someone else, even if the cost is higher or the route less convenient.

710 77345

That is embarrassing for all concerned at British Airways.

Can I help you

BA are taking the **** they will get away with anything they can.

corporate-wage-slave

I think I can dispense with the usual greeting to new members! But if you are not happy with this outcome, and are prepared to take it further, you do have a few options open to you if you don't think you got the service you paid for:
- CEDR
- MCOL
- Section 75 of the Consumer Credit Act
I appreciate it may be more hassle than it is worth, but if enough people did it, it may just swing the pendulum a bit over from its current position. I did detect a small amount of movement recently, but it is certainly difficult to detect in this case.