1 person serving F
Aug 15, 2017, 8:10 am
#61
Join Date: May 2010
Location: UK
Posts: 5,380
Apologies if there was not enough info...I'm on holiday so trying to have a www break!
There were no major major issues, just all very slow, a stressed FA, long waits for everything and just very sub par. As this was a cash booking, just wanted to know if it is worth asking for a few Avios, however unlikely it is!
Food was very good though, and FA lovely.....even though it took nearly 4 hours to do lunch ! Very good for BA that is..
Any way, email sent, breath not held!!!!
Thanks all for comments
There were no major major issues, just all very slow, a stressed FA, long waits for everything and just very sub par. As this was a cash booking, just wanted to know if it is worth asking for a few Avios, however unlikely it is!
Food was very good though, and FA lovely.....even though it took nearly 4 hours to do lunch ! Very good for BA that is..
Any way, email sent, breath not held!!!!
Thanks all for comments
Wishing you happy holidays.
Aug 15, 2017, 9:43 am
#62
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
Apologies if there was not enough info...I'm on holiday so trying to have a www break!
There were no major major issues, just all very slow, a stressed FA, long waits for everything and just very sub par. As this was a cash booking, just wanted to know if it is worth asking for a few Avios, however unlikely it is!
Food was very good though, and FA lovely.....even though it took nearly 4 hours to do lunch ! Very good for BA that is..
Any way, email sent, breath not held!!!!
Thanks all for comments
There were no major major issues, just all very slow, a stressed FA, long waits for everything and just very sub par. As this was a cash booking, just wanted to know if it is worth asking for a few Avios, however unlikely it is!
Food was very good though, and FA lovely.....even though it took nearly 4 hours to do lunch ! Very good for BA that is..
Any way, email sent, breath not held!!!!
Thanks all for comments
If it was a day flight from T5 then a slow service would suit me as I would have made full use of the CCR dining facilities before boarding. The length of flight is also relevant.
Aug 15, 2017, 9:46 am
#63
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Aug 15, 2017, 10:06 am
#64
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
There were no major major issues, just all very slow, a stressed FA, long waits for everything and just very sub par. As this was a cash booking, just wanted to know if it is worth asking for a few Avios, however unlikely it is!
Food was very good though, and FA lovely.....even though it took nearly 4 hours to do lunch ! Very good for BA that is..
Food was very good though, and FA lovely.....even though it took nearly 4 hours to do lunch ! Very good for BA that is..
I'm not sure if a slow service is a compensation issue unless it caused you reduced sleep or something like that, but I think you did the right thing by complaining, for the following reasons:
1) BA needs to realise that this is not an acceptable crewing level to provide a decent service (in case they dare try to reduce the crew level in F)
2) BA needs to realise that the strike is causing dissatisfaction among customers even when the flight is not delayed/cancelled through poor service standards
One person doing the galley and service is no way to do the service in F, really. Not even right if it were CW level service.
Aug 20, 2017, 4:52 am
#65
Join Date: May 2005
Location: London, UK
Programs: BA GGL/CCR/Lifetime Gold, Hyatt Lifetime Globalist, Marriott Titanium, Hilton Diamond
Posts: 562
I'm not sure if a slow service is a compensation issue unless it caused you reduced sleep or something like that, but I think you did the right thing by complaining, for the following reasons:
1) BA needs to realise that this is not an acceptable crewing level to provide a decent service (in case they dare try to reduce the crew level in F)
2) BA needs to realise that the strike is causing dissatisfaction among customers even when the flight is not delayed/cancelled through poor service standards
One person doing the galley and service is no way to do the service in F, really. Not even right if it were CW level service.
1) BA needs to realise that this is not an acceptable crewing level to provide a decent service (in case they dare try to reduce the crew level in F)
2) BA needs to realise that the strike is causing dissatisfaction among customers even when the flight is not delayed/cancelled through poor service standards
One person doing the galley and service is no way to do the service in F, really. Not even right if it were CW level service.
I fully agree with your comments / observations.
Aug 20, 2017, 4:57 am
#66
Join Date: May 2013
Posts: 6,349
I'm not sure if a slow service is a compensation issue unless it caused you reduced sleep or something like that, but I think you did the right thing by complaining, for the following reasons:
1) BA needs to realise that this is not an acceptable crewing level to provide a decent service (in case they dare try to reduce the crew level in F)
2) BA needs to realise that the strike is causing dissatisfaction among customers even when the flight is not delayed/cancelled through poor service standards
One person doing the galley and service is no way to do the service in F, really. Not even right if it were CW level service.
1) BA needs to realise that this is not an acceptable crewing level to provide a decent service (in case they dare try to reduce the crew level in F)
2) BA needs to realise that the strike is causing dissatisfaction among customers even when the flight is not delayed/cancelled through poor service standards
One person doing the galley and service is no way to do the service in F, really. Not even right if it were CW level service.
However I guess the alternative here was probably to cancel the flight? No compensation payable but disruption to all concerned.
Aug 20, 2017, 5:01 am
#67
Join Date: Nov 2010
Posts: 5,596
Or continue the flight,apologise to all the F passengers and offer some sort of service recovery.Instead BA takes the money offers poor service and keeps quiet.
Aug 20, 2017, 5:04 am
#68
Join Date: May 2013
Posts: 6,349
Aug 20, 2017, 5:08 am
#69
Join Date: May 2005
Location: London, UK
Programs: BA GGL/CCR/Lifetime Gold, Hyatt Lifetime Globalist, Marriott Titanium, Hilton Diamond
Posts: 562
The alternative is also to resolve the strike. Whatever the rights and wrongs, the uncertainty, downgrading of service, cancellations are becoming increasingly frustrating for many good BA customers.
Aug 20, 2017, 5:22 am
#70
Join Date: Nov 2003
Location: Scotland
Programs: BA silver
Posts: 1,850
By allowing the First cabin only one cc and not thinking about the value being diminished BA will have had First passengers who think this is normal. A huge benefit of First is getting a good sleep. If it took 4 hours to complete a dinner service it meant far less rest. How many passengers will just look elsewhere? Those like me, who only book First through avios will no doubt continue. But the real money makers for BA will just move on. Let's face it, they will wonder how bad CW is.
Aug 20, 2017, 5:22 am
#71
Join Date: May 2005
Location: London, UK
Programs: BA GGL/CCR/Lifetime Gold, Hyatt Lifetime Globalist, Marriott Titanium, Hilton Diamond
Posts: 562
Aug 20, 2017, 5:38 am
#72
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,381
I think we all need to be flying when you do as your experiences seem to be far better than most of us are m here on practically everything.
Aug 20, 2017, 6:31 am
#74
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
However, those affected by poor service due to the strike need emphasise to BA that it doesn't mean customers are not being upset just because they are not needing to cancel the flight, and express their dissatisfaction. Otherwise it might end up carrying on bumping along.
In other words, complaints may help a tiny bit towards ending this strike.
Aug 20, 2017, 6:42 am
#75
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,164
I do agree that one should complain but I more suspect that the reply would add insult to injury rather than adding one ounce of pressure on BA to settle the MF dispute.