Original Routing Credit - exclusions?
#1
Original Poster
Join Date: Jul 2010
Location: Betwixt SEA and LHR
Programs: BAEC GGL/CCR, AS Gold MVP, IC RA, IHG Spire Elite, HH Diamond, Dennis The Menace Fan Club
Posts: 1,354
Original Routing Credit - exclusions?
I'm being told by a BA GGL rep that I can't claim ORC on the following itinerary:
Original: LAS-LAX-SEA, all on AA.
Flown: LAS-LAX-SEA, last leg on AS due to AA tech failure causing 5hr delay.
Agent is being quite forceful, talking over me and giving me the 'This has always been the way' patter. Is he in the right?
Original: LAS-LAX-SEA, all on AA.
Flown: LAS-LAX-SEA, last leg on AS due to AA tech failure causing 5hr delay.
Agent is being quite forceful, talking over me and giving me the 'This has always been the way' patter. Is he in the right?
Last edited by opalfruit; Aug 8, 2017 at 8:46 am
#2
Original Poster
Join Date: Jul 2010
Location: Betwixt SEA and LHR
Programs: BAEC GGL/CCR, AS Gold MVP, IC RA, IHG Spire Elite, HH Diamond, Dennis The Menace Fan Club
Posts: 1,354
The agent refused to put me through to a supervisor to confirm.
All this for 40 measly tier points and a handful of Avios.
This airline really is a farce these days.
All this for 40 measly tier points and a handful of Avios.
This airline really is a farce these days.
#3
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,548
It has certainly not always been that way. I've received original routing credit in the past when moved to Qantas from BA due to aircraft problems. Perhaps the policy has changed recently but I doubt it.
#4
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, IHG Diamond
Posts: 389
Try to call again, hopefully they still have a staff member available who can use common sense.
#5
Original Poster
Join Date: Jul 2010
Location: Betwixt SEA and LHR
Programs: BAEC GGL/CCR, AS Gold MVP, IC RA, IHG Spire Elite, HH Diamond, Dennis The Menace Fan Club
Posts: 1,354
I realise there's confusing elements here - AA routings on AS flights don't accrue TPs and the itinerary is ostensibly the same, but the failure to see through to common sense on the phone was frustrating.
I'm not sure I have the energy to call back just now. I'll try dylanks's suggested email method (in his guide here) to claim this.
I'm not sure I have the energy to call back just now. I'll try dylanks's suggested email method (in his guide here) to claim this.
#6
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 44,496
I'm being told by a BA GGL rep that I can't claim ORC on the following itinerary:
Original: LAS-LAX-SEA, all on AA.
Flown: LAS-LAX-SEA, last leg on AS due to AA tech failure causing 5hr delay.
Agent is being quite forceful, talking over me and giving me the 'This has always been the way' patter. Is he in the right?
Original: LAS-LAX-SEA, all on AA.
Flown: LAS-LAX-SEA, last leg on AS due to AA tech failure causing 5hr delay.
Agent is being quite forceful, talking over me and giving me the 'This has always been the way' patter. Is he in the right?
#7
Original Poster
Join Date: Jul 2010
Location: Betwixt SEA and LHR
Programs: BAEC GGL/CCR, AS Gold MVP, IC RA, IHG Spire Elite, HH Diamond, Dennis The Menace Fan Club
Posts: 1,354
#8
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,755
In the OP's case, it will be up to AA whether the ORC is given. I am surprised, however, that the agent refused to accept the claim and forward it to AA (unless the agent knows that AA will refuse).
#9
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
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#10
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,548
Maybe my BA-Qantas example wasn't a good one. I've also received ORC in similar circumstances to you in the past. I was re-routed from AA to another airline that does not award BA Tier Points. I claimed and was awarded credit for both Tier Points and Avios. My point is that the agent is incorrect by saying "this has always been the way".
#12
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,343
Last year I had a CX ticket to Beijing, back from Shanghai. BA credited all the flights other than the Air China code-share to Beijing. They were happy with Cathay Dragon, which is not in OW, but not Air China.
#13
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
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Posts: 44,496
Was this an ORC claim?