Aberdeen - BA Lounge - Silver Refusal
Aug 31, 2017, 4:16 am
#76
Join Date: Dec 2013
Location: Aberdeen
Programs: BA Gold, Hilton Diamond, Accor Gold
Posts: 751
So, win/win for BA, not paying for silvers, not outlaying any cash to fit the lounge out for 8 months or so. It's cost-cutting - again!
Aug 31, 2017, 6:42 am
#77
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,925
No BA access, CE, gold or whatever.
BAEC silver and gold can use it when flying with Finnair or air berlin, but not when flying BA!
Aug 31, 2017, 7:31 am
#78
Join Date: May 2009
Location: London
Programs: BAEC
Posts: 2,741
As a matter of interest, what is so shocking about BA's response? If the lounge at Aberdeen wasn't willing to accommodate every BA passenger entitled to access under normal OW rules then providing access to Golds and those with business class tickets ahead of Silvers in economy seems the right choice to me. Or do you think Silvers should rank ahead of those who actually shell out for business class? Or do you think BA should never be allowed to refurbish a lounge?
The complaints about the pitiful amount on the voucher seem justified to me, but I really don't get why it is crime of the century for BA to close a lounge for updating and deny some lounge access for a while if alternatives are just not available.
The complaints about the pitiful amount on the voucher seem justified to me, but I really don't get why it is crime of the century for BA to close a lounge for updating and deny some lounge access for a while if alternatives are just not available.
Aug 31, 2017, 2:15 pm
#79
Join Date: Feb 2008
Programs: BA (GGL/CCR)
Posts: 1,256
Hard to imagine since I never travel cattle, but I believe I would feel the same way. If there's a need to ration something, such as lounge access, those who stump up for premium classes should trump elites every time. If there's no lounge access for anyone for a while, well c'est la vie.
Aug 31, 2017, 4:03 pm
#80
Join Date: Nov 2014
Posts: 935
Hard to imagine since I never travel cattle, but I believe I would feel the same way. If there's a need to ration something, such as lounge access, those who stump up for premium classes should trump elites every time. If there's no lounge access for anyone for a while, well c'est la vie.
Aug 31, 2017, 4:07 pm
#81
Join Date: Feb 2008
Programs: BA (GGL/CCR)
Posts: 1,256
Don't know, don't care. I was asked my opinion about a hypothetical situation and gave it. That is all.
Aug 31, 2017, 4:11 pm
#82
Join Date: May 2013
Posts: 6,349
Personally I think comments like "I don't travel cattle" are a bit pompous, really.
Aug 31, 2017, 4:14 pm
#83
Join Date: Nov 2003
Location: Scotland
Programs: BA silver
Posts: 1,850
Aug 31, 2017, 4:15 pm
#84
Join Date: Feb 2008
Programs: BA (GGL/CCR)
Posts: 1,256
I was responding to a question about a theoretical situation that has not arisen in practice. If you don't think that is a hypothetical situation you should consider suing your English teacher. Sorry if that sounds pompous!
Sep 3, 2017, 12:34 pm
#85
Join Date: Jan 2017
Location: Aberdeenshire
Programs: BAEC Silver
Posts: 153
After being in the Northern Lights lounge a week ago I would say there is about the same if not more seating available as the old BA and Service Air lounges combined, So I don't really see it being a capacity issue.
Sep 3, 2017, 12:47 pm
#86
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
As a matter of interest, what is so shocking about BA's response? If the lounge at Aberdeen wasn't willing to accommodate every BA passenger entitled to access under normal OW rules then providing access to Golds and those with business class tickets ahead of Silvers in economy seems the right choice to me. Or do you think Silvers should rank ahead of those who actually shell out for business class? Or do you think BA should never be allowed to refurbish a lounge?
.
.
Maybe you should sue your optician?
Sep 3, 2017, 12:56 pm
#87
Join Date: Feb 2008
Programs: BA (GGL/CCR)
Posts: 1,256
Evidence?
It took you nearly three days to come up with that witty response?
I was asked if I would feel the same way if it was me being denied access to the lounge. Since I am not being denied access to the lounge (inter alia because I don't fly economy class, am not a silver card holder, and don't fly from Aberdeen) the question concerned a hypothetical situation. No-one with even a passing acquaintance with the English language could validly argue otherwise.
Maybe you should sue your optician?
I was asked if I would feel the same way if it was me being denied access to the lounge. Since I am not being denied access to the lounge (inter alia because I don't fly economy class, am not a silver card holder, and don't fly from Aberdeen) the question concerned a hypothetical situation. No-one with even a passing acquaintance with the English language could validly argue otherwise.
Sep 3, 2017, 1:21 pm
#88
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Sep 3, 2017, 1:40 pm
#89
Join Date: Feb 2008
Programs: BA (GGL/CCR)
Posts: 1,256
The response from BA quoted in post no. 66 suggests the opposite, but neither seem very authoritative to me. I suspect we may never know and there may not be a clear answer. In any event, the main criticism that most of us seem to agree can be levelled at BA is the paucity of the voucher offered to silvers.
Sep 5, 2017, 5:52 am
#90
Join Date: Aug 2016
Location: Frankfurt
Programs: BA, LH, KLM
Posts: 5
Aberdeen - BA Lounge - Silver Refusal
Customer By CSS Web (Anastasis) (16/08/2017 11.43 AM (BST))
Note: Starting from 31 July 2017, British Airways Lounge in Aberdeen will close for refurbishment. The British Airways Lounge in Aberdeen will be undergoing refurbishment works which will mean the lounge will be closed for several months. During this period alternative options will be available. Please contact the Customer Service team at the airport for further information.
Dear BA,
Aberdeen is the hub for my trips and now silver members cannot enter the BA lounge unless you are gold; instead you offer a £5 voucher that is supposed to be consumed outside the lounge on food and non-alcohol drinks; is that the real value of your silver members???
I find it more and more difficult to stay with your status scheme;
Answer:
Thanks for contacting me about the closure of our lounge at Aberdeen airport. Please accept my apologies for this and for the delay in responding to your concerns.
The closure is due to a major redevelopment of the airport terminal including the security search area, which will be relocated to the lounge's current location.
Our new British Airways lounge is planned to open in May 2018.
The new lounge will have 375 square metres of space and will include comfortable seating and airside views.
Until our new lounge opens we've arranged alternative options for our eligible customers.
These include offering a third party lounge for Club Europe customers and for our Gold Executive Club members.
A refreshment voucher for Silver Executive Club members is also available.
I realise this isn't ideal, but I'm sure you'll understand the lounge can only accommodate a certain number of passengers at any one time.
Thanks again for contacting me.
We value your support as a Silver member of our Executive Club. I hope you enjoy your flight with us to London Heathrow on 10 September.
Please feel free to contact me directly if I can assist you with anything else.
Best regards
Lewis Stafford
British Airways Customer Relations
Your case reference is:16915745