BA Complimentary Status Renewal for Two Years
Jun 10, 2017, 3:16 am
#436
Join Date: Jan 2013
Location: London
Programs: BA Gold, IHG Platinum, Accor Gold
Posts: 1,019
Jun 10, 2017, 3:35 am
#437
Join Date: Oct 2016
Programs: Always J
Posts: 57
Okay, here's our story.
My wife and I were cancelled from T5 on 27 May to Southeast Asia in CW. We both subsequently received the generic apology email with the promise of extending our tier status for a further two years. N.B. we both made Bronze on the back of our outbound trip and we will make the return journey later next week.
Anyway, we rebooked and took our outbound flight to SE Asia on 28 May. I checked both our BAEC accounts a few days later and were correctly credited with 140 TPs each but noted that we attracted the higher Avios rate (Business flexible) of 14798 each rather than the expected 8879 each.
It gets even more bizarre when earlier this week I checked our respective accounts looking for the two year extension and found, erm, no extension, but what I did notice was that we were both credited with an additional 10000+ Avios and 140 TPs each. To summarise, 240 TPs each and a household total of over 50k Avios just for the outbound flight and we're yet to take the return journey. I'm quite new to this Avios lark and certainly not complaining in the slightest.
Just to add to the mix, we have a CE flight booked in August and, with our return TPs expected to be credited in the next week or two, we will hit Silver in August once our CE TPs are credited. How crazy is that?
So I'm wondering whether BA have done some fancy calculations, knowing that the CE flight was already in place attracting 80 TPs each for the return, and just gone wild and made us default Silver (come August) rather than extend our Bronze status for a further two years.
Does this sound plausible?
I'm not even going to call BA about the two year extension as I may very well shoot myself in the foot.
My wife and I were cancelled from T5 on 27 May to Southeast Asia in CW. We both subsequently received the generic apology email with the promise of extending our tier status for a further two years. N.B. we both made Bronze on the back of our outbound trip and we will make the return journey later next week.
Anyway, we rebooked and took our outbound flight to SE Asia on 28 May. I checked both our BAEC accounts a few days later and were correctly credited with 140 TPs each but noted that we attracted the higher Avios rate (Business flexible) of 14798 each rather than the expected 8879 each.
It gets even more bizarre when earlier this week I checked our respective accounts looking for the two year extension and found, erm, no extension, but what I did notice was that we were both credited with an additional 10000+ Avios and 140 TPs each. To summarise, 240 TPs each and a household total of over 50k Avios just for the outbound flight and we're yet to take the return journey. I'm quite new to this Avios lark and certainly not complaining in the slightest.
Just to add to the mix, we have a CE flight booked in August and, with our return TPs expected to be credited in the next week or two, we will hit Silver in August once our CE TPs are credited. How crazy is that?
So I'm wondering whether BA have done some fancy calculations, knowing that the CE flight was already in place attracting 80 TPs each for the return, and just gone wild and made us default Silver (come August) rather than extend our Bronze status for a further two years.
Does this sound plausible?
I'm not even going to call BA about the two year extension as I may very well shoot myself in the foot.
Jun 10, 2017, 3:36 am
#438
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,208
As a further data point, Mrs FF99 got the e-mail Friday-a-week ago and I got no e-mail. I e-mailed to ask why on Tuesday, and got a reply yesterday (Friday) saying I was being given the extension.
This morning both accounts are showing the extension of the "card validity" to start 2020, although also showing the original TP year ending dates (end 2017). Surely if the system is to work as normal, both dates should have been extended ?? I foresee another technological glitch when the original year end arrives .....
Still, I am not looking a very welcome gift horse ^ in the mouth !
This morning both accounts are showing the extension of the "card validity" to start 2020, although also showing the original TP year ending dates (end 2017). Surely if the system is to work as normal, both dates should have been extended ?? I foresee another technological glitch when the original year end arrives .....
Still, I am not looking a very welcome gift horse ^ in the mouth !
Jun 10, 2017, 4:07 am
#439
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,927
Congratulations on your fortune! I suspect you will get the two year extension too. If you get to Silver it looks like you'll have that for the next two years as well.
Jun 10, 2017, 4:34 am
#440
Join Date: Oct 2016
Programs: Always J
Posts: 57
Many thanks and hope you and the good lady wife are well, Tobias.
FWIW, our accounts evidence that we were credited with the full whack for the CW flight value 27 May (that never was) and credited with the additional 10k+ Avios and 140 TPs value 28 May.
If we are lucky enough to be extended then we're on a ++ but the present bonus is well received and we won't be complaining anytime soon.
FWIW, our accounts evidence that we were credited with the full whack for the CW flight value 27 May (that never was) and credited with the additional 10k+ Avios and 140 TPs value 28 May.
If we are lucky enough to be extended then we're on a ++ but the present bonus is well received and we won't be complaining anytime soon.
Last edited by HiSo; Jun 10, 2017 at 6:58 am
Jun 10, 2017, 4:53 am
#441
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,927
Yes, we are indeed thanks ^
How refreshing. It has certainly helped to make up for some of the disruption you suffered. Others have mentioned being credited for cancelled flights, it might be a further gesture of goodwill from BA to help avoid people missing out on attaining a higher status if they were forced to abandon their trips. I suppose we'll never know .... unless they points are reversed 
Please keep us updated if you do find your status has been extended ... or if BA take something away!
Please keep us updated if you do find your status has been extended ... or if BA take something away!
Jun 10, 2017, 5:27 am
#442
Join Date: Nov 2011
Location: UK
Programs: BA Lifetime Gold (GGL/CCR) A3 Gold VS Gold Emirates Gold Alitalia MMGold HH Diamond SPG Gold
Posts: 121
My data point as a Gold for Life and GGL/CCR holder this year.
WAs flying BA to/from Venice over the affected weekend - got out of LGW before any issues on the morning flight. Inbound the next day only delayed 1 hour for 1ocal reasons rather than IT - so very lucky although could not access GGL line on Saturday to get updates.
I e mailed the GGL address with my booking reference and stated I understood GGL was being extended by 2 years for those affected.
I received an e mail back confirming GGL will be extended for 2 years from the end of my membership year - I have requalified next year already but thought it was a worthwhile gesture
WAs flying BA to/from Venice over the affected weekend - got out of LGW before any issues on the morning flight. Inbound the next day only delayed 1 hour for 1ocal reasons rather than IT - so very lucky although could not access GGL line on Saturday to get updates.
I e mailed the GGL address with my booking reference and stated I understood GGL was being extended by 2 years for those affected.
I received an e mail back confirming GGL will be extended for 2 years from the end of my membership year - I have requalified next year already but thought it was a worthwhile gesture
Jun 10, 2017, 5:41 am
#443
Join Date: Dec 2006
Location: in a cabin
Posts: 6,522
Have not received the extension btw. All seems hit and miss as usual...
Jun 10, 2017, 5:44 am
#444
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,927
Jun 10, 2017, 7:13 am
#447
Join Date: Oct 2016
Programs: Always J
Posts: 57
So, we're going to keep our gobs shut and move discreetly on and hope for the best. And, who knows, it might be a genuine gesture although somewhat personalised.
Will get back to you if we, 1. lose the benefits and / or 2. are extended.
Edit: the customer facing BA staff that we came across on Saturday, 27 May, performed amazingly well, just a shame their management appeared to have abandoned them. Still, it was an unprecedented situation, it has to be said.
Last edited by HiSo; Jun 10, 2017 at 7:29 am
Jun 10, 2017, 7:24 am
#448
Join Date: May 2017
Posts: 64
Can I just check what I should be expecting here, I flew on the Saturday / Sunday so definitely affected and got the e-mail.
I'm currently a lowly Bronze, my current TP Year ends on 8th April 2018 by which time I will be a Gold member. My current card expiry is 31st May 2019 which I believe is "normal" and hasn't been extended yet.
With a 2 year extension - I'm expecting the card expiry to be updated to 31st May 2021 which means I will have gold right through to 2021 and Silver through May 2022 (soft landing) before being back at Bronze (May 2023) even if I take no flights?
I'm currently a lowly Bronze, my current TP Year ends on 8th April 2018 by which time I will be a Gold member. My current card expiry is 31st May 2019 which I believe is "normal" and hasn't been extended yet.
With a 2 year extension - I'm expecting the card expiry to be updated to 31st May 2021 which means I will have gold right through to 2021 and Silver through May 2022 (soft landing) before being back at Bronze (May 2023) even if I take no flights?
Jun 10, 2017, 7:37 am
#449
Join Date: Oct 2016
Programs: Always J
Posts: 57
You're doing okay and, obviously, suitably extended. No one on planet BA is going to be extended to May 2021.
Jun 10, 2017, 7:42 am
#450
Join Date: May 2017
Posts: 64
Are you sure? I thought that was what a normal membership looked like? ie: I'm pretty sure that was what it said before the incident (which makes sense as you retain status for the year after the year it is earned - ie: earn Bronze up to April 2018, retain Bronze up to May 2019) - that doesn't seem like an extension?