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BA Complimentary Status Renewal for Two Years

BA Complimentary Status Renewal for Two Years

Old Jun 2, 17, 2:08 pm
  #1  
dsf
Original Poster
 
Join Date: May 2006
Location: Surbiton, Surrey, UK.
Programs: BA Gold
Posts: 1,543
Tier extension for two years

just got this email from BA:

Dear dsf,

As someone who flies with us so often, I want you to know that we always strive to offer you the highest level of service, and make your journey as comfortable as possible.

However, we clearly fell far short of this commitment last weekend.I知 so sorry you had to endure such inconvenience, and understand the frustration it must have caused. So as a gesture of goodwill, we壇 like to renew your current tier status for a further two years, regardless of how many Tier Points you collect in that time.
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Old Jun 2, 17, 2:08 pm
  #2  
 
Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways Executive Club Gold
Posts: 1,545
BA Complimentary Status Renewal for Two Years

Just received the below from BA renewing my Gold status for two years regardless of how many tier points attained. Anybody else got it?

Originally Posted by BA
Dear tom139,

As someone who flies with us so often, I want you to know that we always strive to offer you the highest level of service, and make your journey as comfortable as possible.

However, we clearly fell far short of this commitment last weekend.
I知 so sorry you had to endure such inconvenience, and understand the frustration it must have caused. So as a gesture of goodwill, we壇 like to renew your current tier status for a further two years, regardless of how many Tier Points you collect in that time.
We値l be making these changes over the coming days, and you値l soon be able to see your updated details on ba.com.

If you want to make a claim for any food, transport and accommodation expenses, you can do this through our customer relations teams.

You can find additional information on ba.com about your customer rights and what you can submit a claim for under the EU compensation regulation.

I hope this goes some way to making up for your experience last weekend, and rest assured we池e working to safeguard against this in the future.

Again, please accept our apologies, and thank you for your patience.
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Old Jun 2, 17, 2:08 pm
  #3  
 
Join Date: Aug 2015
Location: Somewhere around Europe...
Programs: BA Gold; MR Ti; HH Diamond; IHG Spire; RR Gold
Posts: 489
Just received quite a remarkable email from BAEC:
Dear dakaix,

As someone who flies with us so often, I want you to know that we always strive to offer you the highest level of service, and make your journey as comfortable as possible.

However, we clearly fell far short of this commitment last weekend.I知 so sorry you had to endure such inconvenience, and understand the frustration it must have caused. So as a gesture of goodwill, we壇 like to renew your current tier status for a further two years, regardless of how many Tier Points you collect in that time.We値l be making these changes over the coming days, and you値l soon be able to see your updated details on ba.com.
I wasn't even flying BA at the weekend (did a TLL run), so wonder how widespread this offer is!

ETA: As others downthread have reminded me, I did fly BA on Monday, so likely this was how I ended up being included. Not a bad result for a 45min tech delay then and 1hr WX today!

Last edited by dakaix; Jun 2, 17 at 4:10 pm
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Old Jun 2, 17, 2:10 pm
  #4  
 
Join Date: Dec 2015
Programs: BAEC Gold, HH Diamond, IC Ambassador, Sixt Platinum
Posts: 95
Got it too. My girlfriend as well. That must be a bug. Two more years Gold which we just achieved for the first time? Can't believe that...
pebadian is offline  
Old Jun 2, 17, 2:10 pm
  #5  
 
Join Date: Dec 2016
Location: London
Programs: BAEC Silver
Posts: 88
Yep. Got the same email!
citygourmande is offline  
Old Jun 2, 17, 2:11 pm
  #6  
 
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,287
Well this is interesting:

Originally Posted by James Hillier
Dear Mr Steve ZA,

As someone who flies with us so often, I want you to know that we always strive to offer you the highest level of service, and make your journey as comfortable as possible.

However, we clearly fell far short of this commitment last weekend.
I’m so sorry you had to endure such inconvenience, and understand the frustration it must have caused. So as a gesture of goodwill, we’d like to renew your current tier status for a further two years, regardless of how many Tier Points you collect in that time.


Beaten to it by dakaix. I was flying BA, or at least trying to.
Steve_ZA is offline  
Old Jun 2, 17, 2:11 pm
  #7  
 
Join Date: Jun 2007
Location: Helsinki, Finland
Programs: TK *G, BA Gold
Posts: 549
two year status extension due to 27 May issues

I'm not sure if this is related to the claim I filed today due to a cancelled flight on Saturday or they sent it automatically to those affected, but I had my status extended another two years regardless of TP's earned!

As someone who flies with us so often, I want you to know that we always strive to offer you the highest level of service, and make your journey as comfortable as possible.

However, we clearly fell far short of this commitment last weekend.

I知 so sorry you had to endure such inconvenience, and understand the frustration it must have caused. So as a gesture of goodwill, we壇 like to renew your current tier status for a further two years, regardless of how many Tier Points you collect in that time.

We値l be making these changes over the coming days, and you値l soon be able to see your updated details on ba.com.

If you want to make a claim for any food, transport and accommodation expenses, you can do this through our customer relations teams.

You can find additional information on ba.com about your customer rights and what you can submit a claim for under the EU compensation regulation.

I hope this goes some way to making up for your experience last weekend, and rest assured we池e working to safeguard against this in the future.

Again, please accept our apologies, and thank you for your patience.

Kind regards,

James Hillier
from the Executive Club
riku2 is offline  
Old Jun 2, 17, 2:11 pm
  #8  
 
Join Date: Jan 2005
Programs: Aegean Airlines Gold, British Airways, Virgin Atlantic, Malaysian
Posts: 1,592
me too I was cancelled out of MPL on Saturday

I wonder if this is for all Exec members or just those inconvenienced last weekend?

Last edited by gallagher; Jun 2, 17 at 2:16 pm
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Old Jun 2, 17, 2:12 pm
  #9  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 45,683
Goodness that's quite a decent idea and gesture.

[May be worth making a note in the Disruption thread if you are able to confirm that you were caught up in it]
corporate-wage-slave is offline  
Old Jun 2, 17, 2:12 pm
  #10  
 
Join Date: Sep 2013
Location: London, UK
Programs: BA Bronze, Accor Gold, Hertz 5 Star, Global Entry
Posts: 101
Same here!!
balowlyblue is offline  
Old Jun 2, 17, 2:12 pm
  #11  
 
Join Date: Jan 2013
Location: London
Programs: BA Gold, Le Club Accor Gold, IHG Platinum
Posts: 937
Yes, just got it too. I'm impressed. Although slightly gutted as I just shelled out 」800 on a flight that will renew my Gold status at the end of this month anyway. I could have saved the money! Still, I'm not looking a gift house in the mouth. I'll happily accept Gold for another 2 years and in the meantime I might look at moving back to Emirates or Star Alliance and rebuilding my status with them for the next year since I won't need to worry about BA TPs.

Edit: Just to add, I was flying last weekend but luckily on Fri and Sun so managed to avoid the disruption (although I was worried at one point that I might not make it back from YYZ if they couldn't get a plane out there).

Has this email gone to all BAEC members?
bibbju is offline  
Old Jun 2, 17, 2:12 pm
  #12  
Suspended
 
Join Date: Jul 2013
Location: UK
Programs: BAEC GGL, HH DIAMOND, AVIS Presidents Club, Karahi Express
Posts: 1,229
Originally Posted by tom139 View Post
Just received the below from BA renewing my Gold status for two years regardless of how many tier points attained. Anybody else got it?
Just received the email. GGL for another 2 years. Great. Although I would have made my TP for this year with my future bookings.

😊
deboyzoned is offline  
Old Jun 2, 17, 2:13 pm
  #13  
 
Join Date: Aug 2015
Posts: 1,469
Originally Posted by balowlyblue View Post
Same here!!
Username checks out
Virazuno is offline  
Old Jun 2, 17, 2:13 pm
  #14  
 
Join Date: Mar 2014
Programs: BAEC
Posts: 25
I'm Silver, just attained the status again this week at the start of the collection period.

(I was caught up in the shenanigans over the weekend FWIW)

So as a gesture of goodwill, we’d like to upgrade your membership to its previous tier for another year.
Rayeus is offline  
Old Jun 2, 17, 2:13 pm
  #15  
 
Join Date: Dec 2015
Programs: BAEC Gold, HH Diamond, IC Ambassador, Sixt Platinum
Posts: 95
So... Not only Golds got it I guess? Did you guys had any flights at the weekend? Is every member getting this? They're losing a lot of TP runs

As a background: we're both gold, had flights on Friday and Monday from LCY. So not immediately impacted.

Currently Gold until June 2018, does this mean now until June 2020? That would be... Wow!
pebadian is offline  

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