View Poll Results: Should Alex Cruz (BA's Chief Executive and Chairman) step down or be replaced?
Voters: 936. You may not vote on this poll
Should Alex Cruz step down or be replaced? [FT poll]
May 29, 2017, 8:23 am
#122
Join Date: Nov 2006
Programs: MUCCI
Posts: 1,926
He will probably ultimately have to go over this.
The estimates of compensation BA will end up paying are at least £100M and of course every single hotel was charging top whack anyway as its a bank holiday weekend so they were all nearly full anyway.
The press aren't going to let it go either. Having the DM after you is one thing but they are all after him now, even those that tend to have more moderate opinions. If the coverage dies down in a day or 2 he might survive but I think you can expect article after article about cost cutting etc and if this keeps going on then he will have to leave.
I would also expect a mammouth BA sale in about 4 weeks time to try to claw passengers back......
FD.
The estimates of compensation BA will end up paying are at least £100M and of course every single hotel was charging top whack anyway as its a bank holiday weekend so they were all nearly full anyway.
The press aren't going to let it go either. Having the DM after you is one thing but they are all after him now, even those that tend to have more moderate opinions. If the coverage dies down in a day or 2 he might survive but I think you can expect article after article about cost cutting etc and if this keeps going on then he will have to leave.
I would also expect a mammouth BA sale in about 4 weeks time to try to claw passengers back......
FD.
May 29, 2017, 8:26 am
#123
Join Date: Mar 2016
Location: Glasgow, UK
Programs: Seigneur des Tarifs Utils First Class Mucci with Honours :) - BA GGL / CCR
Posts: 1,551
Mr Cruz says he is going nowhere...
http://www.bbc.co.uk/news/uk-40083778
http://www.bbc.co.uk/news/uk-40083778
BA chief executive Alex Cruz says he will not resign and that flight disruption had nothing to do with cutting costs.
He told the BBC a power surge, had "only lasted a few minutes", but the back-up system had not worked properly.
He said the IT failure was not due to technical staff being outsourced from the UK to India.
Mr Cruz said "I am profusely sorry" to the 75,000 passengers affected across 170 airports in 70 countries.
He said two thirds of passengers will have reached their destination by the end of the day.
There was no evidence of a cyber attack, he added.
"There was a power surge and there was a back up system, which did not work at that particular point in time. It was restored after a few hours in terms of some hardware changes... we will make sure that it doesn't happen again," Mr Cruz said in his first interview.
He told the BBC a power surge, had "only lasted a few minutes", but the back-up system had not worked properly.
He said the IT failure was not due to technical staff being outsourced from the UK to India.
Mr Cruz said "I am profusely sorry" to the 75,000 passengers affected across 170 airports in 70 countries.
He said two thirds of passengers will have reached their destination by the end of the day.
There was no evidence of a cyber attack, he added.
"There was a power surge and there was a back up system, which did not work at that particular point in time. It was restored after a few hours in terms of some hardware changes... we will make sure that it doesn't happen again," Mr Cruz said in his first interview.
May 29, 2017, 8:33 am
#124
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,277
It's hilarious that this omnishambles on Saturday will have cost many many times the simple savings he has made that have frustrated so many; the F flower, amuse bouche, not loading enough wash bags etc etc all these little savings will have been wiped out. Maybe he'll have to stay on an introduce a new wave of cuts to balance this out !
May 29, 2017, 8:35 am
#125
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
In my opinion, if you are the head of any company and something this disastrous happens - it happened on your watch and whether directly involved or not you have to carry the can.
Thats what the big pay check is for- overall responsibility. Even if santy didn't leave you a bonus.
I have no doubt that Sr Cruz has absolutely nothing to do with the day to day running of the IT for BA. However it definitely is something that falls under his jurisdiction.
edit: What he has fallen down on is the recovery effort and dealing with passengers who need some pro active help, not just 'send in your receipts' . Most people in this forum know that reimbursement can take time and given the amount of claims to be processed I doubt if it will be quick.
Thats what the big pay check is for- overall responsibility. Even if santy didn't leave you a bonus.
I have no doubt that Sr Cruz has absolutely nothing to do with the day to day running of the IT for BA. However it definitely is something that falls under his jurisdiction.
edit: What he has fallen down on is the recovery effort and dealing with passengers who need some pro active help, not just 'send in your receipts' . Most people in this forum know that reimbursement can take time and given the amount of claims to be processed I doubt if it will be quick.
May 29, 2017, 8:37 am
#126
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
hahahaha actually the only time I have been very angry at LHR was at the security line when I waited a long time for them to go through my liquids at secondary scanning! I found the supervisor, told him what a joke this was, and wrote a very angry letter and posted it in the feedback bin! By that time he had sped things up a bit, and told me he was looking forward to reading my comments!
May 29, 2017, 9:58 am
#129
Join Date: Apr 2008
Location: Bridport, Dorset
Programs: Mucci, BA Bronze, Hilton Gold
Posts: 2,131
Dailymail having a field day with Alex Cruz, blaming him for the mess.
http://www.dailymail.co.uk/news/arti...ocial-facebook
http://www.dailymail.co.uk/news/arti...ocial-facebook
May 29, 2017, 10:38 am
#131
Join Date: May 2007
Location: London, Prague, Dubai
Programs: BA Silver, * Alliance Gold, Emirates Gold AMEX Plat'm, Marriott Titan'm, Hilton Diamond
Posts: 1,128
93% of FTers say resign. Can you imagine what the result would be if the general passenger population were to vote right now ?!
May 29, 2017, 10:40 am
#132
Join Date: Sep 2014
Location: Brexile in ADB
Programs: BA, TK, HHonours, Le Club, Best Western Rewards
Posts: 7,067
May 29, 2017, 10:42 am
#134
Join Date: May 2007
Location: London, Prague, Dubai
Programs: BA Silver, * Alliance Gold, Emirates Gold AMEX Plat'm, Marriott Titan'm, Hilton Diamond
Posts: 1,128
May 29, 2017, 10:46 am
#135
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,908
"Based on extensive customer feedback"
Isn't that the line that BA continuously trot out to justify their shambolic treatment of pax? Bet they're not listening to this lot of feedback
Isn't that the line that BA continuously trot out to justify their shambolic treatment of pax? Bet they're not listening to this lot of feedback
