View Poll Results: Should Alex Cruz (BA's Chief Executive and Chairman) step down or be replaced?
Voters: 936. You may not vote on this poll
Should Alex Cruz step down or be replaced? [FT poll]
May 29, 2017, 3:43 am
#46
Join Date: Aug 2013
Posts: 8,772
May 29, 2017, 3:49 am
#47
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
James officially leaves his post as CEO for Etihad on the 1st July by which I can’t see how IAG or its shareholders would still want Alex in charge, especially as the IT fiasco rumored to be running into hundreds of millions of pounds and very low support from employees and customers. JH, on the other hand, has built perhaps one of the finest and successful premium airlines in the sky. The only problem I see is if he would ever accept this challenge and if Willie Walsh would ever approach him.
May 29, 2017, 3:49 am
#48
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,101
Oh yes we can all see it, there also a thread where our Worlwide senior manager is being severely reprimanded for defending Mr Cruz, it's getting very nasty but our managerment have withdrawn to their bunker.
May 29, 2017, 3:54 am
#49
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
The same James Hogan who is widely credited as being the "mastermind" behind all of the billions Etihad "invested" in failing second rate airlines (i.e. poured down the drain), which has necessitated cost cuts of an unprecedented scale and resulted in staff morale at an all-time low due to people getting sacked left, right and centre?
May 29, 2017, 3:56 am
#50
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
I think the general consensus here is that Willie (the skinhead) Walsh is calling the shots, AC being his finger puppet - I'll leave that one to the imagination.
In reality you are going to have someone blamed for the seemingly brittle IT safeguards as this has been a major fail.
It won't be the skinhead with the bovver boots <after all he isn't anything to do with the running of BA
> I hope it will be AC - his appearances on twitter etc are a totally unbelievable fail and show just how out of touch he is.
Hopefully lessons will be learned and BA can move into a new era of knowing when to stop shaving costs as customer satisfaction and staff morale are at breaking point- in fact these may already be broken.
In reality you are going to have someone blamed for the seemingly brittle IT safeguards as this has been a major fail.
It won't be the skinhead with the bovver boots <after all he isn't anything to do with the running of BA
> I hope it will be AC - his appearances on twitter etc are a totally unbelievable fail and show just how out of touch he is.Hopefully lessons will be learned and BA can move into a new era of knowing when to stop shaving costs as customer satisfaction and staff morale are at breaking point- in fact these may already be broken.
May 29, 2017, 3:58 am
#51
Join Date: Jul 2012
Location: The North
Posts: 1,848
The DM article spins it as 'this has happened because an inexperienced Spaniard cuts high skilled British IT jobs, replacing them with cheap poorly skilled foreigners' 
Regardless of the (de)merits of Mr Cruz, and of the validity of criticism of poor management, that's a pretty clear dog whistle...
As for whether Mr Cruz goes or not, I suspect it will depend on the long term damage to BA's reputation. The headlines certainly aren't pretty.
I just feel very sorry for those BA staff on the ground who are doing their utmost to help when faced by tens of thousands of tired, fed up, and angry passengers.
Regardless of the (de)merits of Mr Cruz, and of the validity of criticism of poor management, that's a pretty clear dog whistle...As for whether Mr Cruz goes or not, I suspect it will depend on the long term damage to BA's reputation. The headlines certainly aren't pretty.
I just feel very sorry for those BA staff on the ground who are doing their utmost to help when faced by tens of thousands of tired, fed up, and angry passengers.
May 29, 2017, 4:00 am
#52
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,213
A poll has been added to gauge opinions on whether (or not) now is the time for Alex Cruz to step down or be replaced.
The poll will run for 5 days and individual votes will be displayed for all to read.
Prospero
Moderator: BA forum
The poll will run for 5 days and individual votes will be displayed for all to read.
Prospero
Moderator: BA forum
May 29, 2017, 4:12 am
#53
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
Perhaps you should add another poll for Willie!
May 29, 2017, 4:16 am
#55
Join Date: May 2010
Location: UK
Posts: 5,380
Good idea, although if possible could the thread title be amended to reflect the poll question?
May 29, 2017, 4:16 am
#56
Join Date: Aug 2013
Posts: 8,772
Hogan's reputation is in tatters and I don't think many investors are lining up to hire him.
[Edit: Great minds, FP
]
May 29, 2017, 4:32 am
#58
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
I think the general consensus here is that Willie (the skinhead) Walsh is calling the shots, AC being his finger puppet - I'll leave that one to the imagination.
In reality you are going to have someone blamed for the seemingly brittle IT safeguards as this has been a major fail.
It won't be the skinhead with the bovver boots <after all he isn't anything to do with the running of BA > I hope it will be AC - his appearances on twitter etc are a totally unbelievable fail and show just how out of touch he is.
Hopefully lessons will be learned and BA can move into a new era of knowing when to stop shaving costs as customer satisfaction and staff morale are at breaking point- in fact these may already be broken.
In reality you are going to have someone blamed for the seemingly brittle IT safeguards as this has been a major fail.
It won't be the skinhead with the bovver boots <after all he isn't anything to do with the running of BA
> I hope it will be AC - his appearances on twitter etc are a totally unbelievable fail and show just how out of touch he is.Hopefully lessons will be learned and BA can move into a new era of knowing when to stop shaving costs as customer satisfaction and staff morale are at breaking point- in fact these may already be broken.
More wholesale change is needed.
May 29, 2017, 4:33 am
#59
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
At this stage, I am a 'floating voter', and perhaps the option of 'Don't Know' should be added?
I would prefer to wait for some "facts" to be produced before making my decision.
However, I know that many in the other poll that seems to be going on in the UK at the moment may not be bothered too much by facts when they are deciding how to vote.
On balance, and while I would prefer to know some facts, the results of the last few days, largely irrespective of the cause, and as a cumulative result of bad press, adverse customer feedback and staff disengagement, mean that he should seriously be considering his position.
I would prefer to wait for some "facts" to be produced before making my decision.
However, I know that many in the other poll that seems to be going on in the UK at the moment may not be bothered too much by facts when they are deciding how to vote.
On balance, and while I would prefer to know some facts, the results of the last few days, largely irrespective of the cause, and as a cumulative result of bad press, adverse customer feedback and staff disengagement, mean that he should seriously be considering his position.