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Originally Posted by bhbloke
(Post 28195684)
Then proceeded to tell us all as we'd landed that the First Officer had just been voted dishiest BA staff member and would be off on a photoshoot to model M&S swimming trunks in the summer. The poor FO was at the door cringing as we disembarked, but the ladies were paying him particular attention.
The CC would have been looking for a new job I suspect! |
LHR - FCO / Easter Weekend
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I did a LHR-FCO on a BA A320 with a load of 130 pax this Easter weekend.
Shortly after departure I went to the back to use the lav and struck up a conversation with the cabin crew in the back. I casually asked if they had enough M&S sandwiches on board, even though I had no intention to purchase any. She laughed, opened the only trolley they had... and pulled out her entire stock (excl. water and hot beverages) "That's what we got today!" Looks like someone in Waterside forgot their "Let's-think-ahead" cap, before the Easter holidays hit. Upon disembarking, I looked back and she held up 3 fingers, as in she sold three items. Wow. Well done, Mr. Alex "Wreck-BA" Cruz. |
Originally Posted by Joshm300
(Post 28193574)
To build on this the sinic in me thinks that this could be another way to encourage passengers to buy (the now more expensive) ET seats at the front of the plane if they want to get served!
The rest who fly regularly will just stock up before flying to avoid starvation on a 4 hour ('long haul') European Flight.
Originally Posted by Turboprince
(Post 28195961)
I did a LHR-FCO on a BA A320 with a load of 130 pax this Easter weekend.
Shortly after departure I went to the back to use the lav and struck up a conversation with the cabin crew in the back. I casually asked if they had enough M&S sandwiches on board, even though I had no intention to purchase any. She laughed, opened the only trolley they had... and pulled out her entire stock (excl. water and hot beverages) "That's what we got today!" Looks like someone in Waterside forgot their "Let's-think-ahead" cap, before the Easter holidays hit. Upon disembarking, I looked back and she held up 3 fingers, as in she sold three items. Wow. Well done, Mr. Alex "Wreck-BA" Cruz. If i was a foreigner flying BA for the first time and coming to the UK for the first time, I would be like since when is the United Kingdom a communist country with food shortages? Are we North Korea here with half the population starving? Not only charging for food, but not even loading it on board! |
Flying WAW-LHR yesterday, got a chance to speak to one of the cabin crew whilst there was a short delay disembarking. He said they'd turned down around 12 passengers as they wanted to use cash (some had cards but didn't want to use them, and just passed on the food they would have otherwise bought).
Assuming each would have spent £4, that's almost £50 in lost revenue. All because BA insists on a clumsy, slow, card-only payment system, and refuses to take cash like nearly every other airline. |
Originally Posted by :D!
(Post 28181313)
Cheques to travel agency, cash to their children who book on their BAPP, etc
Can any FR/U2 flyers report how common cash payments are over card? I think they take both GBP and EUR cash, is that right? We accept pounds, euros, dollars, swiss francs to name a few. As a side point to the comment by DYKWIA - It's not that payment by exact change is mandatory, however occasionally when people are ordering a coffee or coke and paying with £10/20 notes you run out of change pretty quickly. We then have several options, hint / pursuade / push the passenger towards paying on card or owing the passenger the change. Obviously we would prefer they then pay by card as there is no guarantee that you're going to get the change needed. |
Originally Posted by chongcao
(Post 28195657)
I feel sorry for you paul4040. You were truly a BA warrior and one of the 'core' of BA universe. :p Sad to see someone like you leave the BA travels. But I understand your pain. I have drastically reduced my travel on BA last year. I had wonderful experiences on AA, A3, SK and even Air China besides the other oneworld carriers. I especially like my try on Ryanair which is surprisingly good. Although I would avoid Stansted.
BA should have chosen the middle road of BOB: that is the SK way of free water, coffee and tea. Everything else pay. That would be more friendly and may get better feedback. But they decide to go for the Vueling way. I hope them good luck. Now I book BA purely on price in order to requalify my AA elite membership. |
Originally Posted by Orange.Man
(Post 28196072)
As a side point to the comment by DYKWIA - It's not that payment by exact change is mandatory, however occasionally when people are ordering a coffee or coke and paying with £10/20 notes you run out of change pretty quickly. We then have several options, hint / pursuade / push the passenger towards paying on card or owing the passenger the change.
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Looks like it's not getting any better :(
What a total disaster this has become. :mad: |
Originally Posted by paul4040
(Post 28193196)
My most recent flight was HAM-LHR, and I was, as usual, ensconced in 23F on the A319 - empty row and no ugly wing in the way of the view, you see.
Anyway we were over Walton-on-the-Naze before I was met by the trolley! Chap serving was very polite. I'd resolved long ago to spend precisely £0 with BA on BoB, so declined service. Got the Gold welcome. He was sincere but I vented about the direction BA is going. He sympathised. And so, it is resolved - that's it. I'm not going to book a single flight more with BA; they're dumped. I'll take my upcoming premium flights for the rest of 2017, then with the Avios earned, splurge on a CX F redemption. Star Alliance and budget airlines beckon. |
Originally Posted by Turboprince
(Post 28195961)
I casually asked if they had enough M&S sandwiches on board, even though I had no intention to purchase any.
She laughed, opened the only trolley they had... and pulled out her entire stock (excl. water and hot beverages) "That's what we got today!" Looks like someone in Waterside forgot their "Let's-think-ahead" cap, before the Easter holidays hit. Upon disembarking, I looked back and she held up 3 fingers, as in she sold three items. Wow. Well done, Mr. Alex "Wreck-BA" Cruz. But what I don't understand is why they bother offering BoB in the first place if they're not going to load anything :confused: Surely they'd save more money not flying those half full trollies around. |
Originally Posted by Turboprince
(Post 28195961)
I did a LHR-FCO on a BA A320 with a load of 130 pax this Easter weekend.
Shortly after departure I went to the back to use the lav and struck up a conversation with the cabin crew in the back. I casually asked if they had enough M&S sandwiches on board, even though I had no intention to purchase any. She laughed, opened the only trolley they had... and pulled out her entire stock (excl. water and hot beverages) "That's what we got today!" Looks like someone in Waterside forgot their "Let's-think-ahead" cap, before the Easter holidays hit. Upon disembarking, I looked back and she held up 3 fingers, as in she sold three items. Wow. Well done, Mr. Alex "Wreck-BA" Cruz. |
I'm sure there's some Meerkat idiot at Waterside who believes they can make this work.
On current evidence, he/she needs to be put against the wall and .... |
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And the complaints on Twitter are relentless....3 months on and the same issues.
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From what I can see in Turboprince's photo there was £23.30 worth of stock loaded on that flight.
I could understand this if Turboprince was flying XXX-LHR as there could have been strong sales on the ex-LHR leg, but the sector was LHR-FCO so you'd expect the trolley to be pretty full! With loadings like that, I can't help think that BA are viewing BOB as a way to reduce costs by removing the free catering as opposed to viewing BOB as a way to increase revenue. |
Originally Posted by mrow
(Post 28196978)
From what I can see in Turboprince's photo there was £23.30 worth of stock loaded on that flight.
I could understand this if Turboprince was flying XXX-LHR as there could have been strong sales on the ex-LHR leg, but the sector was LHR-FCO so you'd expect the trolley to be pretty full! With loadings like that, I can't help think that BA are viewing BOB as a way to reduce costs by removing the free catering as opposed to viewing BOB as a way to increase revenue. |
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