Jan 11, 2017, 7:42 am
Last edit by: KARFA
This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
Buy on board: Experiences and reactions from BA's shorthaul economy service
Jan 24, 2017, 7:26 am
#811
Join Date: Aug 2015
Location: Somewhere around Europe...
Programs: BA Gold; MB Ti; HH Diamond; IHG Plat; RR Gold
Posts: 530
For those without contactless cards, many phones now offer contactless payments. I use mine all the time - it's much easier than rummaging for a card as my phone is always to hand.
Does require NFC to be switched on though - not sure if that's permitted in flight is it?
Does require NFC to be switched on though - not sure if that's permitted in flight is it?
Original post: http://www.flyertalk.com/forum/27452616-post1734.html
More detail on Apple Pay here: https://gendal.me/2014/09/10/a-simpl...-tokenization/
Regarding your comment on NFC in airplane mode, NFC is actually the same in cards and phones. It is itself is exceptionally short-range (within a few centimeters), and the NFC aerial is actually unpowered... the NFC terminal itself passes a small induced field which powers the NFC in the payment card/phone.
Jan 24, 2017, 9:24 am
#812
Join Date: Oct 2013
Location: LON, MAD
Programs: KE MC Premium, BA Gold, Hilton Diamond, AZ FA+, Melia Gold
Posts: 305
Yet again on my most frequent route today, the sandwiches ran out by the third row from the front, and service was still going on with 15 mins to land on an almost 3 hour flight. Crew were fantastic and extremely apologetic, it's not their fault at all, the technology is bad and somewhere at BA they seem to have real difficulty calculating how much to load. Surely better to overcater, at least at the beginning, to stop passengers first impression of BOB being disappointment.
Jan 24, 2017, 9:35 am
#813
Join Date: Feb 2013
Location: UK
Programs: I go wherever the content takes me.
Posts: 5,698
Yet again on my most frequent route today, the sandwiches ran out by the third row from the front, and service was still going on with 15 mins to land on an almost 3 hour flight. Crew were fantastic and extremely apologetic, it's not their fault at all, the technology is bad and somewhere at BA they seem to have real difficulty calculating how much to load. Surely better to overcater, at least at the beginning, to stop passengers first impression of BOB being disappointment.
Jan 24, 2017, 10:10 am
#815
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
My wife flew to ATH this morning and was absolutely non-plussed. She foolishly assumed, on a 4 hour flight, the crew would reappear so she let the first trolley go past as they had only just taken off and she ate in the lounge. Big mistake!
Jan 24, 2017, 10:22 am
#816
Join Date: Apr 2009
Programs: BA Gold, Hilton Honors Diamond, Mucci de buveur de gin
Posts: 3,060
Jan 24, 2017, 10:27 am
#817
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
Why on earth wasn't she in CE?
Jan 24, 2017, 10:35 am
#818
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,289
Yet again on my most frequent route today, the sandwiches ran out by the third row from the front, and service was still going on with 15 mins to land on an almost 3 hour flight. Crew were fantastic and extremely apologetic, it's not their fault at all, the technology is bad and somewhere at BA they seem to have real difficulty calculating how much to load. Surely better to overcater, at least at the beginning, to stop passengers first impression of BOB being disappointment.
BA's approach is bad for the passengers, and BA, M&S, Tourvest and whatever other companies are getting a piece of this.
Jan 24, 2017, 10:40 am
#819
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,209
BA cannot possibly know how many would have sold had they been loaded. The only way to come up with any meaningful idea of what should be loaded for each flight is to overcater and monitor sales.
BA's approach is bad for the passengers, and BA, M&S, Tourvest and whatever other companies are getting a piece of this.
BA's approach is bad for the passengers, and BA, M&S, Tourvest and whatever other companies are getting a piece of this.
Jan 24, 2017, 10:43 am
#820
Join Date: Oct 2013
Location: LON, MAD
Programs: KE MC Premium, BA Gold, Hilton Diamond, AZ FA+, Melia Gold
Posts: 305
I struggle to imagine that any of them are stupid enough to put 2 sandwiches on a 3 hour flight, but it has repeatedly happened... Ultimately BA need to accept the responsibility and get it fixed.
Jan 24, 2017, 10:48 am
#821
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
'To Fly, To Farce' on recent evidence! How can anyone with the faintest level of competence load one or two sandwiches on a flight? What's the financial risk of loading four? A couple of quid at cost?
I do hope this travesty of Customer Service gets abandoned before the 6-month contract expires. It's beyond laughable.
I do hope this travesty of Customer Service gets abandoned before the 6-month contract expires. It's beyond laughable.
Jan 24, 2017, 11:02 am
#822
Join Date: Apr 2009
Location: UK
Programs: MUCCI du gingembre cinquant, CAMRA
Posts: 1,275
Jan 24, 2017, 11:14 am
#823
Join Date: Oct 2014
Posts: 447
Not the same level of detail as other posts, but my only experience of BoB was LHR-ABZ-LHR.
My first time flying LHR-ABZ.
BoB on the way out seemed slow and painful. Lots of pained expressions on CC faces, but they got through the cabin in the end. They got through the entire cabin, with the front and rear trolleys meeting at around Row 14.
Way back was slicker and faster. Little uptake all around.
One thing that really got me is the fact that all the CC on both flights seemed tired/agitated/p*ssed off. Service was fine, polite, etc, but their "resting faces" did not seem happy at all. I don't know if this was because both flights were after 1800, or it was because the flight was to ABZ, or the introduction of the BoB, but it was noticeable.
My first time flying LHR-ABZ.
BoB on the way out seemed slow and painful. Lots of pained expressions on CC faces, but they got through the cabin in the end. They got through the entire cabin, with the front and rear trolleys meeting at around Row 14.
Way back was slicker and faster. Little uptake all around.
One thing that really got me is the fact that all the CC on both flights seemed tired/agitated/p*ssed off. Service was fine, polite, etc, but their "resting faces" did not seem happy at all. I don't know if this was because both flights were after 1800, or it was because the flight was to ABZ, or the introduction of the BoB, but it was noticeable.
Jan 24, 2017, 1:19 pm
#824
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,937
All these people that were not eating the free snacks that were provided and creating lots of waste, yet suddenly everyone is fallen over themselves to buy stuff and so they run out?
Clearly people value the choice now being offered and find this new service far superior
Clearly people value the choice now being offered and find this new service far superior
Jan 24, 2017, 1:20 pm
#825
Join Date: Aug 2016
Programs: BAEC - Lowly blue
Posts: 282
They shouldn't have launched without contactless support. OK not everyone has contactless cards, but it's widespread enough to speed up some of the transactions. They also need to make the payment process by default easier on their tablets.
Has anyone successfully used a Monzo card yet? Technically it's pre-pay but it still works in places where online authorisation isn't used. I've used it on the old BA duty free machines, Aer Lingus, easyJet and the old swipe and sign machines on Great Western (I think they've finally phased these out).
It'll still help you as it means people before you in the aircraft will get processed faster!
Has anyone successfully used a Monzo card yet? Technically it's pre-pay but it still works in places where online authorisation isn't used. I've used it on the old BA duty free machines, Aer Lingus, easyJet and the old swipe and sign machines on Great Western (I think they've finally phased these out).
It'll still help you as it means people before you in the aircraft will get processed faster!