SK AAR

I believe it is the latter

UKtravelbear

the regulation states in all three time periods in Article 5.1 (c) (i),(ii) and (iii)

I read that as for the individual flight concerned

windowontheAside

Sigh. So I miss that deadline by 24 hours. I guess that means I can only request a full refund since there's no viable reroute on offer.

Just looking at options on other airlines - at less than two weeks out, fares are much higher, so I'll be going Y instead of J. Grrrrr. Sometimes I hate airlines.

B747forever

Thanks for the replies. Have already sent in the claim form, but I dont expect much to come out of it.

CaroFos

I'll try and summarise.

They booked a r/t flight via Omega to Australia.

Ticket is 125 stock travelling on BA / QA

return QA from sydney heavily delayed and then cancelled. Couple needed to get home and arranged (prob thu QA desk) flights with Ethiad arriving some 12 hours late (rather than taking hotel and next day option)

Basically they are trying to get back the money for the seat selection they paid on the BA HK to LHR leg.. (£120) ... they applied through Qantas who said 10 days which has now passed and they are now saying 28 days (now past) but the money was paid to BA directly via BA booking reference so I think they need to go to BA?

Also, are they entitled to EU261 if it was a 125 ticket?

Any other compo they should push for? (from Qantas?) - they had a very uncomfortable journey home stuck in the middle of row of 4 (bladder issues due to cancer) hence paying specifically for the aisle seats)

Thanks for any thoughts
CF

UKtravelbear

Flights into the EU on non EU carries such do not qualify for EU261 compensation / provision. Booking on BA ticket stock does not change that it is operating airline that matters.

KARFA

Yes, they should apply to BA for this https://www.britishairways.com/en-gb...es-and-refunds

CaroFos

Thank you! ^

wanderingjock

I (and at least one other FTer) were delayed on the TLL-HEL leg of this trip back to London by >4hrs (and missed out A350 too ). This was on the morning of Apr30th. There had been some 'weather' the previous day and the crew taking us to HEL was the same one coming in from HEL to TLL, who had been delayed and needed rest time.

I wrote to the Operating carrier, AY, to claim 261 compensation for the >4hr delay and they refused, saying it was due to the above, so no comp would be allowed.

Any views on whether this was "exceptional circumstances" or do you thing that a flight originating from TLL should have a crew able to fly the plane and not solely rely on the previous days' crew. Surely these circumstances can be foreseen at that latitude in April?

So, should I pursue the €400? If so, am I able to MCOL AY in the UK? Ticket was purchased from BA.

Thanks for any advice.

rapidex

Finnair should have had a standby crew available.A couple of months ago mrs rapidex was delayed out of BKK and missed her connection in HEL,was forced to stay overnight and got back to LHR 10 hours later.We put in an EU261 claim and I went on the AY forum.

Most replies I got suggested AY would deny the claim and we would be forced into MCOL.However,a week or so later AY accepted the claim and offered 600 Euro cash or an 800 voucher.

Most of the guys on the AY forum thought it was because they are rather afraid of the small claims court.You can take action here against them,but they do not take part in mediation.

paul00

@wanderingjock: Perhaps you may find the discussion and the wiki in the Finnair and EU 261 compensation thread useful (it appears that tobitronics was on the same flight as you and posted in that thread)

wanderingjock

Thanks Paul00 ^

Misco60

I have just received an email from British Airways advising me that they will meet my claim in full.

For the benefit of others who may go down the same route, here's the sequence of events.

1. As explained, BA failed to respond to my letter before action so I initiated a claim via MCOL. The process was very straightforward. BA then had 14 days to acknowledge the claim.

2. BA acknowledged the claim on day 12; this gave them a further 28 days to respond to the claim.

3. On day 15 (of that 28) I received the email advising me that the claim was being settled in full. They have asked me to notify the court and discontinue action but, of course, I won't be doing this until the cheque has been received.

It is very disappointing - though not at all surprising - that BA failed to just pay up in the first instance, especially as they told me in their very first reply that the cancellation was due to crew being out of hours (and, therefore, entirely their responsibility).

RandomStan

I'm surprised no-one has yet posted on this thread today, given the complete meltdown at BA this Saturday!

Anyway - I couldn't find a straight answer, but how does EC261 apply to holidays booked via ba.com?

My family and I made two separate bookings for flights to Hong Kong, bundled with hotel rooms for our respective stays.

My mum and sister have their fingers crossed, and might hopefully be rebooked for travel tomorrow.

I will have to cancel, as my stay was only two nights, now reduced to one.

In terms of rebooking and/or outright cancellation, does EU261 still apply given the hotel element, and can we each claim a maximum of €600? Or do we forfeit this with a rebooking or cancellation?

Cheers for the info. Really bad timing - we were actually flying back for a family emergency, but I imagine people like myself and Bank Holiday-goers are more than a little p'eed off at the whole situation and near-complete lack of timely and useful updates...

greyguy1

Can someone please clarify if this outage is eligible?