BA should enhance its E-TICKET delivery by sending PDFs
Aug 6, 2018, 1:44 pm
#106
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
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I guess BA haven't thought through the environmental impact of printing out their e-ticket/itineraries. I have a simple roundtrip for myself and family JFK-LHR-FCO. The PDF print is 12 pages. Looking at the information, all of the essential information can fit into not more than 2 pages. It's waste to of paper to print out all this paper. Thinking also of countries like India where you need to show an itinerary to enter the terminal building, this is just hassle to print and carry with you. Surely BA can think this over and improve this.
Aug 6, 2018, 1:51 pm
#107
Join Date: Aug 2009
Location: East Coast US
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Posts: 387
Of course I have thought of it and indeed I have used the app there. However, I am not just thinking of my convenience but the general flying population of BA customers as not everyone is a BAEC member, travel savvy or have the smart phones to download the app for the sole purpose of showing your itinerary. Many people travel out of India who are infrequent travelers and hence the paper itinerary is the default option for them.
Last edited by yabadoo; Aug 6, 2018 at 1:52 pm Reason: typo
Aug 6, 2018, 2:39 pm
#108
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Join Date: Jul 2007
Posts: 4,477
And, many places does not accept APP as a source of E-ticket. For example, the BKK airport offline self help connection security check, it depends on who is at the check point to check your onward flight.
There is no defence for BA not to provide a better design of its ETKT confirmation emails. Do what IB does. Copy the IB method of ETKT. Simple solution is there but BA decided to ignore.
Aug 7, 2018, 12:26 am
#109
Join Date: Oct 2006
Location: UK
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In the olden days it was quite common to get an eticket receipt on boarding pass / ticket stock. I’d be surprised if check in staff or ticket desk agents couldn’t print one of those for you. SSCI machines used to ask you as well - not sure if they still do?
Aug 7, 2018, 3:27 am
#110
Join Date: Sep 2009
Location: Cambridge, UK
Programs: BAEC Silver, IHG Platinum
Posts: 1,368
I guess BA haven't thought through the environmental impact of printing out their e-ticket/itineraries. I have a simple roundtrip for myself and family JFK-LHR-FCO. The PDF print is 12 pages. Looking at the information, all of the essential information can fit into not more than 2 pages. It's waste to of paper to print out all this paper. Thinking also of countries like India where you need to show an itinerary to enter the terminal building, this is just hassle to print and carry with you. Surely BA can think this over and improve this.
Aug 7, 2018, 6:49 am
#111
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The e-ticket contents may also vary by origin or destination country. By way of example, e-tickets originating in the US must show the fees, if any, for the first and second checked bag. While that might be a common sense bit of information to include on all tickets, it is only the US which requires the specific information.