BA should enhance its E-TICKET delivery by sending PDFs
Jul 24, 2016, 1:12 pm
#46
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Join Date: Aug 2006
Location: Argentina
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I find it remarkable that such a simple suggestion to improve the BA experience (albeit very slightly) generates so many "blame the passenger" responses. How could you expect a one page printable record of your flight information! Just because other carriers provide it? This is British Airways, not some other carrier! Why would anyone want such a thing? That's a totally unreasonable request!
Jul 24, 2016, 1:18 pm
#47
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Oddly enough, it was posts like this that gave me the impression this was another case of FlyerTalk posters calling a service complaint a whinge to devalue it and to root for their "team".
"If you want to save paper how come you are printing bps? Surely mobile bps would be better?"
Because every BA customer SHOULD have a smartphone, right?
Why should BA be asked to do what almost every other airline offers, when you, the customer, can just make do?
"If you want to save paper how come you are printing bps? Surely mobile bps would be better?"
Because every BA customer SHOULD have a smartphone, right?
Why should BA be asked to do what almost every other airline offers, when you, the customer, can just make do?
I am still not clear where anyone blamed the OP or said it was a bad idea though about a one page e-ticket? I don't remember saying it was a bad idea anywhere. In fact if you read post #22 I said the OP's idea would be ideal, but until BA do so I was providing some suggestions to reduce printing.
Jul 24, 2016, 1:20 pm
#48
Join Date: Nov 2011
Location: London
Programs: BA Gold
Posts: 4,029
That's the first I've ever heard of that - and I used to work for a messaging delivery firm. The reasoning being that you can't choose not to receive SMS messages
Jul 24, 2016, 1:39 pm
#49
Join Date: Oct 2012
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https://www.att.com/legal/terms.wire...ntMsgPicVidMsg
Jul 24, 2016, 1:41 pm
#50
Join Date: Sep 2012
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I agree that it would be useful for BA to provide a simple PDF of an itinerary with the PNR, ticket number and fare details.
Two cases where I've needed a printed itinerary are to reclaim HKG departure tax on same day transit with separate tickets, and, when on a one-way ticket, to convince check-in agents that I would be departing my destination country later.
I don't print my bookings unless I think it will be necessary. But when I do think I will need a printout, I usually use a lounge printer... (it's only 4 pages, not a whole thesis)
Don't North American providers charge for receiving SMSes? Does it costs more to receive them when roaming?
Two cases where I've needed a printed itinerary are to reclaim HKG departure tax on same day transit with separate tickets, and, when on a one-way ticket, to convince check-in agents that I would be departing my destination country later.
I don't print my bookings unless I think it will be necessary. But when I do think I will need a printout, I usually use a lounge printer... (it's only 4 pages, not a whole thesis
)Don't North American providers charge for receiving SMSes? Does it costs more to receive them when roaming?
Jul 24, 2016, 2:10 pm
#52
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
It might cost you something to send a text, but that's a different kettle of fish.
The US network providers are positively backwards compared to anything we have in Europe.
I do enjoy my free international data roaming when I'm over there
Quite how you can charge someone for something they have no option but to receive is beyond me.
Last edited by Calchas; Jul 24, 2016 at 2:20 pm Reason: Apparently wrong
Jul 24, 2016, 2:12 pm
#53
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Jul 24, 2016, 2:25 pm
#54
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Jul 24, 2016, 3:09 pm
#55
Join Date: May 2013
Posts: 6,349
Oddly enough, it was posts like this that gave me the impression this was another case of FlyerTalk posters calling a service complaint a whinge to devalue it and to root for their "team".
"If you want to save paper how come you are printing bps? Surely mobile bps would be better?"
Because every BA customer SHOULD have a smartphone, right?
Why should BA be asked to do what almost every other airline offers, when you, the customer, can just make do?
"If you want to save paper how come you are printing bps? Surely mobile bps would be better?"
Because every BA customer SHOULD have a smartphone, right?
Why should BA be asked to do what almost every other airline offers, when you, the customer, can just make do?
I just don't get how it is so hard.
BTW I have never been in a country where I have been charged for inward SMS either. I can see some examples above but not sure what that has to do with British Airways.
Jul 24, 2016, 3:19 pm
#57
Join Date: Dec 2004
Location: London
Posts: 6,265
PDF is a recognised format for delivery of information. There is nothing stopping BA from having their usual rubbish email with all pertinent information (and ps, you can't just print 'some' of the email eg Page 2 while still retaining legibility) and attaching a PDF as well.
I find the usual 'blame the poster' responses rubbish. BA are not good at this facet of their service delivery (and tbh, not good at many of their service delivery facets), and really should improve.
I find the usual 'blame the poster' responses rubbish. BA are not good at this facet of their service delivery (and tbh, not good at many of their service delivery facets), and really should improve.
Jul 24, 2016, 3:19 pm
#58
Join Date: May 2013
Posts: 6,349
When compared to the persistent problems with FLY I doubt this is very far up the BA list of changes right now....
Jul 24, 2016, 3:27 pm
#59
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Join Date: Jun 2013
Posts: 17,457
I think I, and others, were suggesting ways to reduce the OP's printing which was what he/she was trying to achieve. Printing every page of the e-ticket or bps isn't always necessary. Also if saving paper is important why not use mobile bps? Doesn't that seem sensible advice? The OP seems to have a smart phone.
I am still not clear where anyone blamed the OP or said it was a bad idea though about a one page e-ticket? I don't remember saying it was a bad idea anywhere. In fact if you read post #22 I said the OP's idea would be ideal, but until BA do so I was providing some suggestions to reduce printing.
I am still not clear where anyone blamed the OP or said it was a bad idea though about a one page e-ticket? I don't remember saying it was a bad idea anywhere. In fact if you read post #22 I said the OP's idea would be ideal, but until BA do so I was providing some suggestions to reduce printing.
Nonetheless, I think in 2016, wondering why a major airline doesn't offer this simple technology is totally appropriate.
Jul 24, 2016, 3:34 pm
#60
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,457
It might cost you something to send a text, but that's a different kettle of fish.
The US network providers are positively backwards compared to anything we have in Europe.
I do enjoy my free international data roaming when I'm over there
Quite how you can charge someone for something they have no option but to receive is beyond me.
Data free, text free, all over the world. Voice for 2 cents a minute in Europe.