BA should enhance its E-TICKET delivery by sending PDFs
#76
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I do not want these PDFs cluttering my machine - I have them from other carriers and really do not care for them. The email is far too long I agree - but why on earth do you need to print it if you are not claiming expenses and if you do there is absolutely no need to print the lot - grief if I can do that anyine can.
I do prefer a paper BP to the phone which I'm always afraid of dropping but that's just my personal choice.
I do prefer a paper BP to the phone which I'm always afraid of dropping but that's just my personal choice.
#77
Ambassador, British Airways; FlyerTalk Posting Legend
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Not sure what sort of visas and passport you travel on, but off the top of my head I can think of around 10+ African and Asian countries where I wouldn't have made it through immigration without a printout (particularly when needing a visa on arrival). Good luck telling the oh-so-nice officers that "it's an e-ticket"...
#78
Join Date: Jul 2006
Location: London
Posts: 778
As others, I felt that criticising the OP because he/she wants/needs to print their itineraries was a bit narrow-minded (one of the common themes of this thread seemed along the lines of "why on heart would you print itineraries").
I remain of the opinion that the OP has a valid point. BA provides no way of printing a concise 1-page itinerary. It would be great, and in line with common practice in the industry, to have this at least as an option (for example through MMB).
#79
Join Date: Jul 2013
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You call a situation an urban myth because you have never experienced it yourself?? That's ridiculous
#82
Join Date: May 2013
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"I don't need it, therefore it is useless."
#83
Join Date: Dec 2014
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I've moaned on here in the past about having to print out four pages for my expenses, when all the necessary info would easily fit on a page.
And as for not even getting the t&cs in all that puff - well you couldn't make it up.
But at least two times that I recall, someone from BA has posted to say the receipts are being redesigned to be printer friendly. That was ages ago but it doesn't seem to have happened.
I think the PDF part of the OP's request is irrelevant. It's the content and layout that's the problem, not the file format.
And as for not even getting the t&cs in all that puff - well you couldn't make it up.
But at least two times that I recall, someone from BA has posted to say the receipts are being redesigned to be printer friendly. That was ages ago but it doesn't seem to have happened.
I think the PDF part of the OP's request is irrelevant. It's the content and layout that's the problem, not the file format.
Agree with you entirely about the content/layout being the issue. People can of course change their printer settings to print less pages (as i do when I have to print), but honestly, why should they have to? Paragraphs of text are spent in the "e-ticket" telling you about things you could/should do on ba.com. Fine to have all this in an email, but sensible to separate it from the e-ticket, which could be a PDF.
Maybe they'll get round to it one day.
#84
Join Date: May 2012
Location: Ipswich
Posts: 7,543
I was trying to find those threads but not turning up much.
I then checked my PMs and I have one from Feb 8th this year, from ba.com.official stating (among other things) "A redesigned one page format will be available shortly."
I wonder what happened to that?
I then checked my PMs and I have one from Feb 8th this year, from ba.com.official stating (among other things) "A redesigned one page format will be available shortly."
I wonder what happened to that?
#86
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http://www.flyertalk.com/forum/25499053-post15.html
#87
Join Date: May 2012
Location: Ipswich
Posts: 7,543
Yes, I do print to PDF. And remove (or rather don't print) the two unnecessary pages out of the six. In fact I'm a complete non-paper user where possible (and in countries where I've been asked for paper copies of tickets etc I've never had a problem explaining I don't have one and proffering an electronic copy instead. Not that I'm saying it never causes problems for others, of course).
But I know the accounts department of my client prints paper copies of everything for their archives, and have commented that BA receipts are a PITA in this regard. They're not interested in how I might request a special meal, or what to do when I get to the airport etc. And frankly, nor am I. I just want the details of my flight confirmed.
I also had to explain why a middle page was missing when I first submitted a receipt this way. It really shouldn't be necessary.
But I know the accounts department of my client prints paper copies of everything for their archives, and have commented that BA receipts are a PITA in this regard. They're not interested in how I might request a special meal, or what to do when I get to the airport etc. And frankly, nor am I. I just want the details of my flight confirmed.
I also had to explain why a middle page was missing when I first submitted a receipt this way. It really shouldn't be necessary.
#88
Join Date: Jun 2008
Location: Oslo, Norway
Posts: 557
A lot of mix-n-match here. A bunch of airlines (using Amadeus) is sending a one-pager PDF which is a copy on the eticket, inlucing ticket-number, booking class, vat-umber, breakdown of taxes and overview of itinerary. This is fairly standard and complies with a bunch of countries requirements for accounting/expenses legislation. Should not be a problem producing that as an attachment to the email. +1 from me to get that
On a side note: An eTicket is an eTicket regardless if it is printed or not, it is stored in Amadeus as a ticketnumber. You will rarely see an airline-ticket that is not an eticket these days. A non eticket is a ticket where the paper you are getting holds a value (like a check) and if lost, all is gone. (Remember back in those days with ticket-coupons you had to hand in at the gate etc?)
On a side note: An eTicket is an eTicket regardless if it is printed or not, it is stored in Amadeus as a ticketnumber. You will rarely see an airline-ticket that is not an eticket these days. A non eticket is a ticket where the paper you are getting holds a value (like a check) and if lost, all is gone. (Remember back in those days with ticket-coupons you had to hand in at the gate etc?)
#89
Join Date: May 2013
Posts: 6,349
Not sure what sort of visas and passport you travel on, but off the top of my head I can think of around 10+ African and Asian countries where I wouldn't have made it through immigration without a printout (particularly when needing a visa on arrival). Good luck telling the oh-so-nice officers that "it's an e-ticket"...
The only time I have ever provided a travel ticket was in that short period where Kenya required an evisa before it was all abandoned.
#90
Join Date: May 2012
Location: Ipswich
Posts: 7,543
In my experience, there are plenty of places that request a piece of paper, and anyone producing it may walk away thinking "Thank goodness I had that on me". Yet if you say "I don't have a paper copy" there has always been an acceptable alternative, albeit at times taking a little longer.
Of course, I'm not saying it works everywhere, just has always worked for me.
Same as not carrying my gold card. Everytime I've been asked to show the physical card I've always declined and never had a problem finding a workaround. Yet lots of people keep telling me I should carry it.
Of course, I'm not saying it works everywhere, just has always worked for me.
Same as not carrying my gold card. Everytime I've been asked to show the physical card I've always declined and never had a problem finding a workaround. Yet lots of people keep telling me I should carry it.