British Airways misses big time
May 23, 2015, 10:35 pm
#46
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
Silver class in BA
May 24, 2015, 12:07 am
#48
Join Date: Aug 2004
Programs: Meh
Posts: 2,598
Sorry your first post is one written in frustration. But 3700 quid for a premium economy seat....this may be FT posters who know the minute details on how to get a great deal, but surely you could have shopped around and found a much better deal. Anyway PE is Y's big brother, and a distant cousin of J.
May 24, 2015, 2:20 am
#50
Join Date: Apr 2015
Programs: British Airways Executive Club
Posts: 46
The silver lining of this thread is that at least we can feel some what justified in spending an insane amount of time researching prices, routes, planes, seat, etc to make sure we're getting the best deal or at least making an informed decision 
.
Hard lines OP, live and learn.
.Hard lines OP, live and learn.
May 24, 2015, 2:52 am
#51
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
Sorry your first post is one written in frustration. But 3700 quid for a premium economy seat....this may be FT posters who know the minute details on how to get a great deal, but surely you could have shopped around and found a much better deal. Anyway PE is Y's big brother, and a distant cousin of J.
It could be that the person was going for 5 days to Canberra which would knock out a lot of the discount fares ( for WT+ only W class is available for a 5 day trip )
May 24, 2015, 4:14 am
#52
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,619
You expect them to put bigger seats in as it was longer flight?
May 24, 2015, 4:16 am
#53
Join Date: Feb 2015
Posts: 699
Unfortunately I think for some people posts like this one are deliberate efforts to try and leverage more compensation out of an airline/hotel etc when claiming for it. Kind of like a child throwing their toys out of the bassinet and shouting 'if you don't give me what I want i'm going to say nasty things about you on FT' etc etc.
Quite sad really....
Also interesting that the OP has not returned to address any of the replies.
If you want to spend stupid money on Premium Economy to Australia do your research, choose Qantas (whom offer a more 'business minus' product than premium economy), be delighted with the product end of story.
Quite sad really....
Also interesting that the OP has not returned to address any of the replies.
If you want to spend stupid money on Premium Economy to Australia do your research, choose Qantas (whom offer a more 'business minus' product than premium economy), be delighted with the product end of story.
May 24, 2015, 5:40 am
#54
Join Date: Feb 2012
Programs: BA Bronze
Posts: 533
You should have called the thread "defabrizio misses big time".....then you could have expanded on missing the bigger seat, pillow, food, plates, yadda yadda... yadda......
I haven't got much time so I will keep it short and sweet.....OH DEAR...
My top tip is try QR next time ex EU. Now there biz class is the best airline in the world for me to date...just done FRA - DOH - AUH on the A350 all I can say is ^^^^^^^^^^.
I haven't got much time so I will keep it short and sweet.....OH DEAR...
My top tip is try QR next time ex EU. Now there biz class is the best airline in the world for me to date...just done FRA - DOH - AUH on the A350 all I can say is ^^^^^^^^^^.
May 24, 2015, 6:07 am
#55
Join Date: Mar 2007
Programs: QFF Gold, Flying Blue, Enrich
Posts: 5,366
Just a clarification - I've been a road warrior for almost 20 years. Before moving to the UK I was a top tier with Air Canada (I think it's the best world airline). I do go to North America often and have had Prem Econ before with BA. I fully expected a flight, double the length of a LHR > YYZ one, to have the same or better amenities than what I experienced on the Pacific. And yes, I did look to see what was included before I booked - in the UK the advertising laws are extremely strict. BA can be charged for not supplying what they claim to offer.
May 24, 2015, 9:19 am
#56
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May 25, 2015, 9:10 am
#57
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
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Posts: 38,265
I cannot forgive them this incursion on passenger health.
May 25, 2015, 11:12 am
#58
Join Date: Mar 2011
Location: Windsor
Programs: BA Gold; DL Diamond
Posts: 90
Small tip on complaining. Don't threaten legal action unless you really mean it, and only after taking independent legal advice. I run part of a business (a well known online retailer) with hundreds of millions of customers worldwide. If an unhappy customer mentions legal action the complaint will be immediately routed to an in-house lawyer who will be far more likely to follow strictly internal policies and will know the case law backwards. In general being reasonable, polite, concise and being clear about what you actually want as redress will get you a better outcome. Supervisors in customer services will likely have some discretion and flexibility. Lawyers aren't really known for this.
May 25, 2015, 4:16 pm
#59
Join Date: May 2004
Location: London, UK
Programs: BA Executive Club Silver. Back of the plane on everyone else.
Posts: 262
Interesting debate.
I've complained to BA about WTP in the past, as the 777 flights from Gatwick are not clearly marked as having the old seats with Empower outlets, the old IFE system, etc. Given that BA knows all Gatwick flights are the old seats, I felt they should make it clear - especially ahead of a ten hour flight!
They were friendly, provided an apologies and some miles, and I've learned a lesson. But I was also mindful of what constituted a legitimate complaint versus nit-picking. After all, if I'd wanted business class with guaranteed power, I could've paid for it. And if I wanted to assure myself of a certain drink, I could've brought it on board with me!
I've complained to BA about WTP in the past, as the 777 flights from Gatwick are not clearly marked as having the old seats with Empower outlets, the old IFE system, etc. Given that BA knows all Gatwick flights are the old seats, I felt they should make it clear - especially ahead of a ten hour flight!
They were friendly, provided an apologies and some miles, and I've learned a lesson. But I was also mindful of what constituted a legitimate complaint versus nit-picking. After all, if I'd wanted business class with guaranteed power, I could've paid for it. And if I wanted to assure myself of a certain drink, I could've brought it on board with me!
May 26, 2015, 3:49 am
#60
Join Date: Dec 2010
Location: Lincoln, UK
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 1,267
I hope the OP does not try to cut their losses and plump for J or F (if there is a) next time. Now there is a variable disparity between marketing and reality.