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HBO fares - Have to pay to select seat in advance [free for GCH/SCH/BCHs @ 14 Jun 17]

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Old Aug 7, 2015, 5:53 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NWIFlyer

    Hand Baggage Only fares (HBO) are available on domestic and EuroTraveller routes. They are offered at a lower price to those able to travel without checked baggage on point to point journeys only - they are not offered with connections, stopovers or with Club Europe. There isn't a special fare bucket for HBO, it's just a discount to all domestic/ET fare buckets, so even expensive flexible tickets offer HBO. The discount varies depending on route. For example, going HBO on LHR-DUB gives a £10 discount; £15 on LHR-PRG; and £20 on LHR-ATH. Online Travel Agents often book into these fares (including building stopovers) and are sometimes less than transparent about the baggage restrictions during the booking process. HBO fares do not earn OnBusiness credits.

    BAEC status passengers from Bronze upwards get advance seat choice with these tickets.

    How to get seat allocation if HBO and without status:
    - Pay up. You can pay up at OLCI if you don't like the seat. Costs vary from £7 to £21 per sector as a minimum, with differential pricing employed for better seats (e.g. an exit row on LHR-DUB was £23 in June 2017). Usually, but not always, this invalidates the cost saving of HBO. You can also pay up in Manage My Booking (MMB) before OLCI.
    - Cancel OLCI at the "confirm contact details" stage. Go in again and/or later and you may be offered another seat.
    - Corporate travel bookings still offer seating to HBO in some cases. Sometimes this ability is temporary and doesn't stick.
    - Ask check-in or the lounge agent for a better seat, so far this seems to be possible. Lounge agents won't be able to assist where they aren't part of the ground handling for BA (e.g. LBA).
    - If your airport has a Self Service Check In (SSCI) machine AND you do not print your boarding pass (see below) then you can select another seat there provided check-in is still open, typically up to 46 minutes before take off. So if you are being allocated a rotten seat and you can see better seats available, you can take a risk and complete/commence check-in later.

    SSCI machines are available at: LHR, LGW, LCY, MAN, EDI (on the general purpose airport machines, but only those by the BA check-in area), NCE, BRU, OSL, BLL, AAR, MUC, AMS.
    They are NOT available at: ABZ, BHD, GLA, LBA, NCL, DUB, CDG, ORY, SVG, DUS, TXL, MAH, CFU, OLB, CTA, CAG, FDH, ANE, UIP, BIO, HER, SVQ, PMI, BRI.
    You can also do this operation the night before at LGW and LHR, details here.

    By "printing boarding pass" we mean not selecting that option at OLCI, or saving, emailing, faxing and/or downloading the boarding pass on the App.
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    HBO fares - Have to pay to select seat in advance [free for GCH/SCH/BCHs @ 14 Jun 17]

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    Old May 3, 2017, 2:30 pm
      #1801  
     
    Join Date: Aug 2016
    Posts: 259
    Originally Posted by simpletastes
    I'm a Silver card holder traveling with two other non-status passengers on the same PNR on HBO fares. Will BA's system make an attempt to seat the three of us together or will they do their best to split us up so that we will pay for new seat assignments? Thank you.
    To report back, my party was assigned excellent seats LCY - DUB (8A, 8B, 8C) and DUB - LCY (5A, 5B, 5C). Thankfully I didn't pay the £18 x 6 for the seats. Good seeing that the Silver card helped!
    simpletastes is offline  
    Old May 5, 2017, 6:20 pm
      #1802  
     
    Join Date: Mar 2015
    Location: LAX/MXP
    Programs: BAEC
    Posts: 564
    Originally Posted by flashware
    June 14 - will be a thing of the past, for BAEC members at least. Hooray! ^

    https://www.britishairways.com/en-gb...b-improvements
    i thought this news would have gotten much more traction around here considering how big was the backlash when BA announced that even premium travelers could not select seat on HBO fares. I think this is a great improvement!
    hyperspace is offline  
    Old May 5, 2017, 7:00 pm
      #1803  
     
    Join Date: Dec 2014
    Location: Southampton, UK
    Programs: BAEC GFL, GGL, Hilton Diamond, EuroBonus Gold for Life, SPG Plat Elite
    Posts: 217
    Originally Posted by hyperspace
    i thought this news would have gotten much more traction around here considering how big was the backlash when BA announced that even premium travelers could not select seat on HBO fares. I think this is a great improvement!

    I agree. I expected to see a lot more comment here.
    Do we think that BA are really listening to what is said - that is how the back peddle is being spun.
    philthegreek is offline  
    Old May 5, 2017, 9:00 pm
      #1804  
     
    Join Date: Feb 2011
    Posts: 5,797
    Originally Posted by hyperspace
    i thought this news would have gotten much more traction around here considering how big was the backlash when BA announced that even premium travelers could not select seat on HBO fares. I think this is a great improvement!
    In my case the camel's back has already been broken. I've stopped flying BA and realised there are much better options out there, even without all the cuts. Reinstating a few things isn't going to have everyone running back.
    1010101 is offline  
    Old May 6, 2017, 12:44 am
      #1805  
     
    Join Date: Jan 2007
    Posts: 4,709
    I've now paid for seat selection for all flights post June 14 on the basis it'll be automagically refunded.
    flashware is offline  
    Old May 6, 2017, 12:44 am
      #1806  
     
    Join Date: Jan 2007
    Posts: 4,709
    Originally Posted by 1010101
    In my case the camel's back has already been broken. I've stopped flying BA and realised there are much better options out there, even without all the cuts. Reinstating a few things isn't going to have everyone running back.
    Unfortunately for me BA still remains the better option (timing & price wise) vs my alternative (U2); c'est la vie.
    flashware is offline  
    Old May 6, 2017, 12:54 am
      #1807  
    Ambassador, British Airways Executive Club, easyJet and Ryanair
     
    Join Date: Sep 2011
    Location: UK/Las Vegas
    Programs: BA Gold (GGL/CCR)
    Posts: 15,928
    Originally Posted by philthegreek
    I agree. I expected to see a lot more comment here...
    Come on, this was a positive move by BA and hardly likely to solicit praise
    Tobias-UK is offline  
    Old May 6, 2017, 2:38 am
      #1808  
     
    Join Date: Dec 2009
    Location: Perth WA/ UK
    Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
    Posts: 1,750
    Dare I say no such thing as a free lunch...certainly on BA these days! No I suspect the hand baggage only fare presently on offer will shoot up that additional 25 pounds plus to match present with bag fare, allowing seat choice as part of it being sold as a nice backtracking gesture the infamous U turn, while the with bag fare will increase corresponding ...or maybe I am a cynic..was gonna book GLA this coming Friday from LHR I notice I can almost get to eastern USA for same price....different carrier of course!! ..
    nivsy is offline  
    Old May 6, 2017, 2:39 am
      #1809  
    Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
     
    Join Date: Feb 2010
    Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
    Posts: 63,827
    Originally Posted by Tobias-UK
    Come on, this was a positive move by BA and hardly likely to solicit praise
    Quite.

    However for the record and given that not everyone has the time to follow FT's threads, there is more comment here:

    http://www.flyertalk.com/forum/briti...-launched.html
    corporate-wage-slave is offline  
    Old May 6, 2017, 2:43 am
      #1810  
    Ambassador: Emirates Airlines
     
    Join Date: Sep 2004
    Location: Manchester, UK
    Posts: 18,618
    Originally Posted by flashware
    I've now paid for seat selection for all flights post June 14 on the basis it'll be automagically refunded.
    Hmmmmm. I think you are being a tad over optimistic that BA systems will automatically do anything that is of benefit to the customer You'll probably have to claim it all back.
    DYKWIA is online now  
    Old May 6, 2017, 3:04 am
      #1811  
    Ambassador, British Airways; FlyerTalk Posting Legend
     
    Join Date: Apr 2012
    Location: Leeds, UK
    Programs: BA GGL/CCR, GfL, HH Diamond
    Posts: 42,971
    Originally Posted by DYKWIA
    Hmmmmm. I think you are being a tad over optimistic that BA systems will automatically do anything that is of benefit to the customer You'll probably have to claim it all back.
    So cynical
    KARFA is online now  
    Old May 6, 2017, 3:22 am
      #1812  
     
    Join Date: Jan 2007
    Posts: 4,709
    Originally Posted by DYKWIA
    Hmmmmm. I think you are being a tad over optimistic that BA systems will automatically do anything that is of benefit to the customer You'll probably have to claim it all back.
    Originally Posted by KARFA
    So cynical
    Not cynical at all - already had tasks setup to check/claim back
    flashware is offline  
    Old May 6, 2017, 4:06 am
      #1813  
     
    Join Date: May 2015
    Programs: BAEC back to silver, Flying Blue Silver
    Posts: 406
    Originally Posted by DYKWIA
    Hmmmmm. I think you are being a tad over optimistic that BA systems will automatically do anything that is of benefit to the customer You'll probably have to claim it all back.
    If a claim is possible at all: I understand that free seat selection on HBO tickets is only for bookings made after 14/6?
    Great_circle is offline  
    Old May 6, 2017, 4:11 am
      #1814  
    Ambassador, British Airways; FlyerTalk Posting Legend
     
    Join Date: Apr 2012
    Location: Leeds, UK
    Programs: BA GGL/CCR, GfL, HH Diamond
    Posts: 42,971
    Originally Posted by Great_circle
    If a claim is possible at all: I understand that free seat selection on HBO tickets is only for bookings made after 14/6?
    https://www.britishairways.com/en-gb...7C%7C%7C%7C%7C

    says travelling on or after 14 June so existing bookings for travel beyond that date are covered.
    KARFA is online now  
    Old May 6, 2017, 4:16 am
      #1815  
    Ambassador, British Airways Executive Club, easyJet and Ryanair
     
    Join Date: Sep 2011
    Location: UK/Las Vegas
    Programs: BA Gold (GGL/CCR)
    Posts: 15,928
    Indeed, the wording is quite unambiguous:

    "If you are a Bronze, Silver or Gold Card Member travelling on a Basic (Hand Baggage Only) fare on/after the 14th June 2017 then you are eligible for a refund of any fees you have paid to reserve your seat."
    Tobias-UK is offline  


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