Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Oct 4, 2017, 1:11 pm
#2701
Join Date: Apr 2012
Posts: 91
Broken for me as well. Working fine as of a few days ago. Sine the "update", it is now a piece of crap. keeps coming back with Error: "355 days in advance" even though my search is for Nov 22, 2017.
Also GMP doesn't show up as Gimpo, South Korea (I don't know how to add it to the wiki) but if you leave the GMP on the search it will figure it out. I should say it figured it out last time. Today it's broken. Hope it gets fixed soon.
Also GMP doesn't show up as Gimpo, South Korea (I don't know how to add it to the wiki) but if you leave the GMP on the search it will figure it out. I should say it figured it out last time. Today it's broken. Hope it gets fixed soon.
Oct 4, 2017, 1:18 pm
#2702
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,532
Reward search is working fine here, but I'll need to get used to the new design.
Oct 4, 2017, 3:03 pm
#2703
Join Date: Oct 2008
Programs: BA Avios
Posts: 487
Kind of aggravating!!!
I've been trying to book an award flight on BA.COM and after I enter the dates it keeps coming back with Error: "355 days in advance" even though my search is for May!!
What is the issue but, more importantly, when will it be resolved???
What is the issue but, more importantly, when will it be resolved???
Oct 4, 2017, 3:11 pm
#2704
Join Date: Jan 2010
Posts: 7,464
I've just booked 3x award (RFS) tickets in the last 60mins, so systems seem to be working as they should.
Oct 4, 2017, 8:25 pm
#2705
Join Date: Oct 2008
Programs: BA Avios
Posts: 487
Still not working!!!
I just tried again and I get the same message keeps coming back with Error: "355 days in advance" even though my search is for May
Oct 4, 2017, 9:44 pm
#2706
Join Date: May 2009
Location: GLA
Posts: 1,214
I just get this message for my award searches:
Error
We are unable to find seats for your journey. The most common reasons for this are:
You may have requested a route that we do not operate at that time of year.
We may not fly to the destination you have chosen.
What you can do:
Search again using different dates.
I called and booked an award flight, though, so I know there were flights available. I don't know why it doesn't bring up the calendar the way it used to.
Error
We are unable to find seats for your journey. The most common reasons for this are:
You may have requested a route that we do not operate at that time of year.
We may not fly to the destination you have chosen.
What you can do:
Search again using different dates.
I called and booked an award flight, though, so I know there were flights available. I don't know why it doesn't bring up the calendar the way it used to.
Oct 4, 2017, 10:12 pm
#2707
Join Date: Nov 2008
Location: BKK/NRT
Programs: BA*G, UA1K, SPG-P, HH-G, GP-D, IC-RA
Posts: 783
I tried to book flights for next week. I keep getting this error message. "Sorry, it is only possible to book flights up to 355 days in advance. Please select an alternative date within this range." Hope they fix the problem soon.
Oct 5, 2017, 1:08 am
#2708
Join Date: Apr 2017
Location: Helsinki
Programs: BAEC Gold
Posts: 143
My word what a terrible website it has become!
Before I used the previous, simpler, better version to book flight + car HEL-LHR, now when i attempt to do that it throws a sissy fit and sends me back to the homepage.
I have found the fix it seems, by changing the country you want to start from as your homepage you can then use the previous better version of the website!
Before I used the previous, simpler, better version to book flight + car HEL-LHR, now when i attempt to do that it throws a sissy fit and sends me back to the homepage.
I have found the fix it seems, by changing the country you want to start from as your homepage you can then use the previous better version of the website!
Oct 5, 2017, 5:28 am
#2709
Join Date: Feb 2014
Posts: 75
My word what a terrible website it has become!
Before I used the previous, simpler, better version to book flight + car HEL-LHR, now when i attempt to do that it throws a sissy fit and sends me back to the homepage.
I have found the fix it seems, by changing the country you want to start from as your homepage you can then use the previous better version of the website!
Before I used the previous, simpler, better version to book flight + car HEL-LHR, now when i attempt to do that it throws a sissy fit and sends me back to the homepage.
I have found the fix it seems, by changing the country you want to start from as your homepage you can then use the previous better version of the website!
I've also noticed that when trying different days for availability you now MUST change the inbound first if the outbound date you want to select puts the outbound after the inbound. Before you could keep changing outbound until you found what you needed and then modified the inbound....annoying.
I was looking a HEL flights and the website wouldn't cope with the idea I would fly one leg with Finnair and the other BA - I could book them separately but I was trying to total up the redemption price as a whole.
sorry, i'm ranting.
Oct 5, 2017, 5:32 am
#2710
Join Date: Oct 2008
Programs: BA Avios
Posts: 487
I tried again this AM and still keeps coming back with Error: "355 days in advance" even though my search is for May.
Problem with solution above is that using companion tix you MUST originate from US!
Is ANYONE AT BA looking to resolve?????
This is a disgrace for a company as large as BA to have ongoing problems with their website and rely on customers to try to do work-arounds!!!!
Problem with solution above is that using companion tix you MUST originate from US!
Is ANYONE AT BA looking to resolve?????
This is a disgrace for a company as large as BA to have ongoing problems with their website and rely on customers to try to do work-arounds!!!!
Oct 5, 2017, 6:39 am
#2711
Join Date: Dec 2014
Location: Here, there, everywhere
Programs: UA 1K, Marriot Gold
Posts: 44
Is there still a way to see the booking class for BA flights before actually booking?
Plot twist:
Internet Explorer loads the old website where it is possible to see booking classes
Firefox and Chrome load a new design where it is not possible anymore.
Plot twist:
Internet Explorer loads the old website where it is possible to see booking classes
Firefox and Chrome load a new design where it is not possible anymore.
Last edited by Greg0rE; Oct 5, 2017 at 6:55 am
Oct 5, 2017, 6:04 pm
#2712
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
You aren't the first to identify this as a problem. I had a look myself the other day and I just couldn't see it anywhere when booking. This really needs to be addressed in the new design.
Oct 6, 2017, 12:47 am
#2714
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,532
I booked a reward flight last night without any problems.
Oct 6, 2017, 9:25 pm
#2715
Join Date: Nov 2012
Posts: 595