Originally Posted by nobbyclark
(Post 23110364)
Is this affecting bags in transit too? I flew ATL-LHR-EDI yesterday and all was good - the bag made it on the same planes as me. However, I am doing EDI-LHR-PHX on Tuesday and will not check in my bag if it's still a lottery.
However, that's purely a guess from the "F checkin belts are working whilst others aren't" comments on here. If you need your bag and can go HBO and there are reports of this continuing / happening again, I'd probably avoid checking in bags. |
I may be cross posting (mods, merge T5 luggage threads?). My bag went missing Monday (T3-T5 transfer), and it has been missing ever since. I am afraid it is at the bottom of the pile of 10,000 bags at T5 and will not come back until the luggage problem there has been solved. While this is an n of 1, the situation suggests that transfer bags that somehow miss their connecting flight may end up in the lost bags pile too.
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As OP, I was rather hoping this would be fully resolved by the time I take my next ex-LHR flight.
FYG, baggage was delivered for my inbound GVA-LHR flight today, but after an interminable wait at the belt. I now have LHR-SIN tomorrow and fear we're still not fully done with this mess... |
Welcome to Flyertalk kwierenga
Originally Posted by kwierenga
(Post 23109228)
we are missing 5 pieces of luggage since friday 26/6. the ba website to find info on lost luggage is a joke, and the phone is always busy. we have no idea when to expect the luggage.
If you have filed the claim, and it has your current telephone number and location, that may be the best you can do. It may be best just to get on with your life until BA takes down the "sorry" note from the front page, if only to keep away from the stress that this must be causing. When BA take down that banner the telephone lines will probably be better equipped to help. Good luck, and please keep posting here. |
Originally Posted by corporate-wage-slave
(Post 23110566)
It must be tempting to look to another route / airline to try and head off the problem. However that's fraught with issues, since - depending on the airline - between 40% and 50% of baggage delays are caused my misconnects at transit airports.
Rightly, or wrongly, I've less faith in the systems at T5 right now than with some of my options. I mainly travel British Airways MAN-LHR-(various), so I am transiting at T5. My options for my US routes include, just with Oneworld, the AA and US Airways routes into New York, Chicago, Philly etc. Having said that, I would be £1,000's down if I cancelled the flights. Form a business point of view (mine) it's really more than frustrating. It's threatening my business now
Originally Posted by corporate-wage-slave
(Post 23110566)
I am glad it's not just clothes that stops you going hand luggage, that definitely can be managed!
My "usual" baggage reqs for a week's work assignment would require me to take 2 or 3 hold bags of between 20 and 25kg each, plus my two carry on allowance filled to capacity.... |
Originally Posted by corporate-wage-slave
(Post 23110938)
If you have filed the claim, and it has your current telephone number and location, that may be the best you can do. It may be best just to get on with your life until BA takes down the "sorry" note from the front page, if only to keep away from the stress that this must be causing. When BA take down that banner the telephone lines will probably be better equipped to help.
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Question about arriving bags during current disruptions...
What's the situation regarding arriving bags during the present disruptions. Are they getting delivered to the belts OK, or are they being affected also..?
I'm asking because I am missing bags from the other day and so have bought some new clothes whilst I am away. I am coming back soon and I am wondering whether to check my new clothing or to leave it here with friends..? |
Originally Posted by David1963
(Post 23110956)
My "usual" baggage reqs for a week's work assignment would require me to take 2 or 3 hold bags of between 20 and 25kg each, plus my two carry on allowance filled to capacity....
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As there are a few threads on the LHR T5 baggage system failure issue, they have been merged to keep the discussion in one place.
LTN Phobia Moderator: BA forum |
Seems the baggage issue disease is spreading ...
https://twitter.com/gatwick_airport/...51604577251329 |
Please let LCY be vaccinated... ;)
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Originally Posted by David1963
(Post 23111201)
What's the situation regarding arriving bags during the present disruptions. Are they getting delivered to the belts OK, or are they being affected also..?
I'm asking because I am missing bags from the other day and so have bought some new clothes whilst I am away. I am coming back soon and I am wondering whether to check my new clothing or to leave it here with friends..? |
My wife and I flew out to MIA in F on Thursday. Our golf clubs in their golf covers arrived after 36 hours, but still no sign of our suitcases. I enquired with BA at MIA why they could not have applied a bit of common sense and send out suitcases first, in order that we could at least get our clothing. She replied that the handling staff at Heathrow would have been unable to know the difference between a suitcase with clothes etc, and a golf carrier containing golf clubs!! One is approx. 5 feet long and 18 inches wide....... The wait for our clothes goes on. Contacted our travel insurance and they have agreed a generous spend to replace essential items, including shorts, swimwear, sandals, toiletries etc, but requested I did not go over the top, which I think is very fair of them.
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Our friends were also in to MIA Thursday and still have not got any of their bags back.
They are buying a new outfit every day to try to keep their vacation moving forward. They went to the BA counters at MIA yesterday to try and get info as phones are no longer being answered by BA (her words to me). She said it was horrible in the terminal. There were tons of hysterical people there heading out on cruises that day, with no luggage, and lots of shouting and screaming. They just left, and thought sod it. We'll buy essentials and if BA don't pay out, that's a fight for another day but we're not letting it spoil our vacation. |
Originally Posted by stimpy
(Post 23110400)
Thanks I got it to work now and I am stunned at what I see. The BA staff clearly knew that we wanted the bags delivered to our Brazil address as we had lots of communication about this including email. But now on this site I see that the "special instructions" say to deliver the bags back to Europe!! ... BA?
At least it says that the bags have not been traced yet so I guess I have time to correct the faulty instructions I see on this site. But I now have zero confidence in BA's ability to pay attention to detail. Which is kind of what you want in an airline. Oh wait. Now it says I cannot make an illegal edit to say I do not want our bags sent back to Europe! Again ... BA? Now I guess I need to make a very expensive and long telephone call to BA. :( But the weird thing was that whomever called (I guess it was TAM), said that BA doesn't have a contract to actually deliver the bags to an address in town! This despite many promises from BA that our bags would arrive at our apartment here. So we had to drive a half hour to the airport, missing the Uruguay-Columbia match (and that great James Rodriguez goal), pay for parking, grab the bags, then drive back. And what did we find when we cut off the plastic wrapping on our "Fragile" tagged bags? Lots of crushed items. That's what we found. :( So very disappointed by this whole episode. :td: |
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