Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

T5 baggage system failure - 26 and 28 June 2014

T5 baggage system failure - 26 and 28 June 2014

Old Jun 26, 14, 9:38 am
  #1  
Original Poster
 
Join Date: Nov 2001
Location: SIN
Programs: SQ PPS, BA Gold, Hyatt Diamond
Posts: 1,040
T5 baggage system failure - 26 and 28 June 2014

Got to T5 at noon today. Piles and piles of luggage in the main check-in hall.

I get to the F check-in desk and they tell me the luggage system has been down all day. But not to worry, the baggage coming from the F desks will be fine - because the system is up for them...

What a sucker I am. Get to GVA and lo and behold, no bags were loaded. At all.

BA / dnata say my bags will be on the 2000 arrival. We shall see.

Anyone flying with checked luggage today, beware.
milehighj is offline  
Old Jun 26, 14, 9:43 am
  #2  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 12,623
Originally Posted by BA
There has been a IT software fault this morning (Thursday 26 June) at Heathrow Terminal 5, which has affected the airport's baggage system.

As a result of the IT fault a number of flights have departed from Heathrow today with lower than expected levels of baggage.
Oxon Flyer is offline  
Old Jun 26, 14, 9:46 am
  #3  
Original Poster
 
Join Date: Nov 2001
Location: SIN
Programs: SQ PPS, BA Gold, Hyatt Diamond
Posts: 1,040
Try nil baggage. That's what dnata told me for the last two GVA flights.
milehighj is offline  
Old Jun 26, 14, 9:50 am
  #4  
 
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GFL, GGL, CCR, Mucci Diamond!, HH Diamond, Radisson Gold, Hertz Gold 5*
Posts: 4,686
Isn't this the second time this has happened recently? I think this has helped my decision whether to check in a bag for my inbound on Saturday..
ThatT1Feeling is offline  
Old Jun 26, 14, 10:08 am
  #5  
 
Join Date: Apr 2013
Location: CBG
Posts: 304
I wonder what would happen if during a T5 baggage meltdown people took their hold bags to the gate. Would they be gate-checked for free as usually happens with oversize cabin baggage?
bioblot is offline  
Old Jun 26, 14, 10:18 am
  #6  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 36,662
Originally Posted by bioblot View Post
I wonder what would happen if during a T5 baggage meltdown people took their hold bags to the gate.
I bet that many of those bags physically wouldn't fit through the X-ray machine, leaving aside questions of whether they contain anything that can't go beyond security (like big bottles of liquid).
Globaliser is offline  
Old Jun 26, 14, 10:22 am
  #7  
 
Join Date: Nov 2010
Posts: 4,826
I knew there was a reason I just renewed my amex travel insurance.I'm off to GVA on saturday,and I could do with some retail therapy.
rapidex is offline  
Old Jun 26, 14, 10:42 am
  #8  
 
Join Date: Nov 2010
Location: MAN/BHX
Programs: ABBA
Posts: 6,026
The main reason I check bags is
1) because my bag usually contains things like screwdrivers.
2) I'm taking large equipment

So no luck for me if I was travelling today.
paulwuk is offline  
Old Jun 26, 14, 12:53 pm
  #9  
 
Join Date: Sep 2005
Location: Scotland
Programs: # Neodymium #
Posts: 967
Originally Posted by ThatT1Feeling View Post
Isn't this the second time this has happened recently? I think this has helped my decision whether to check in a bag for my inbound on Saturday..
T1 baggage system went awol last Sunday evening (22nd)/Monday morning, though I think that was mechanical rather than an IT glitch. Predominantly affected departing pax, with flights leaving with few or no bags onboard.
McCoy is offline  
Old Jun 26, 14, 1:30 pm
  #10  
 
Join Date: Dec 2009
Location: The home of tennis
Programs: BA bronze
Posts: 1,461
So I am flying out of T5 tomorrow for a long weekend, with the potential Mrs Speedbird.

Spoke to a friend who is a manager in T5 and the advice was to go hand baggage only due to the backlog etc .Passed this info on to the girlfriend and this idea was met with disbelief. How can a woman going away for three nights, just do hand-baggage only?!!!!

So some of her stuff is going into my hand baggage and then her bag goes down the chute into the baggage gods hands

218
Speedbird218 is offline  
Old Jun 26, 14, 1:51 pm
  #11  
 
Join Date: Apr 2005
Location: London
Programs: BA Lifetime Gold & GGL & CCR, HH Diam, IHG Spire, former black Cineworld Unlimited, Tastecard
Posts: 7,409
T5 baggage system total failure today, 26/6/14

I can't go away for 1 night on hand luggage only and am of the male species.

I have been getting packing counseling from the very best on here though so might have to revisit said advice before my flight on Saturday.
chris1979 is offline  
Old Jun 26, 14, 1:52 pm
  #12  
 
Join Date: Mar 2013
Location: EMEA and US of A
Programs: BA Silver, Delta Gold, United Gold, Marriott Gold, Starwood Gold, Hilton Gold, Amex Platinum
Posts: 1,762
Originally Posted by Speedbird218 View Post
Passed this info on to the girlfriend and this idea was met with disbelief. How can a woman going away for three nights, just do hand-baggage only?!!!!
Sounds like her handling of the situation has fleshed out whether she is worthy of being Mrs Speedbird
techie is offline  
Old Jun 26, 14, 2:09 pm
  #13  
 
Join Date: Apr 2005
Posts: 799
This may explain why my bag that recently missed the AA-BA T3-T5 transfer/connection never arrived in AMS, and is still missing.
Zaynab is offline  
Old Jun 26, 14, 5:08 pm
  #14  
 
Join Date: Jul 2013
Programs: Silver BAEC, Diamond Hilton Honors, Gold SPG
Posts: 85
I've been caught up in this debacle as well. Anyone have any idea what constitutes "essential" items that BA would compensate you for and anyone have any experience of the process of getting compensation?

I really could do with a pair of swimming shorts, underwear, tooth brush and a phone charger that were all in my baggage.

Annoyingly when I checked in they said the bags would be put on the plane and I looked at the big pile and thought that looked like a tall order but didn't then think to take anything out of my checked bag and stick in hand luggage
moonman85 is offline  
Old Jun 26, 14, 5:15 pm
  #15  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 45,615
Originally Posted by moonman85 View Post
I really could do with a pair of swimming shorts, underwear, tooth brush and a phone charger that were all in my baggage.
I would have thought that is all legit. I would however not aim for high end brands, just to prevent challenge. Just keep the receipts (and photo receipts and products with your 'phone just in case they go AWOL!). If you have travel insurance you may want to check for their advice (e.g. whether they will authorise it on the spot, or invite you to go via BA and revert back to them if they challenge. They will ping BA in due course if they pick up the tab).
corporate-wage-slave is offline  

Thread Tools
Search this Thread
Search Engine: