Some news from the BAEC team and changes to how we manage queries
#1
Company Representative - British Airways
Original Poster
Join Date: Nov 2001
Posts: 834
Some news from the BAEC team and changes to how we manage queries
Dear all
I wanted to share some news with you that will bring some changes to how we manage your queries on Flyertalk. I am leaving the Executive Club team to move to another role within BA at the end of June and will be handing over the day to day management of Flyertalk to my colleague Jeni.
BAMissingAvios - new user
Due to the ever increasing volumes of PMs we receive we will need a little help to manage things moving forward so we have created a new username called BAMissingAvios. This new handle will manage all queries regarding Avios and Tier Points from both BA and Air Partner flights and for non-air partners via pm. We will also refer any missing Avios queries and straightforward membership servicing queries to them from the BA Executive Club username so that they can manage your query and respond to you directly. The team will retrieve the PMs and reply to you from BA email channels. They will not post on the forum and you can use this from immediate effect.
BA Executive Club
This username will continue to be the main company rep and post officially for an on behalf of BA. The main difference is that they will refer PMs relating to Missing Avios and basic membership servicing issues to the BA Missing Avios account.
ba.com gavin
Gavin will continue to post any updates on the mobile app as he does today.
We are making these changes to ensure that you continue to receive the levels of service you have come to expect on the forum so far. BA Executive Club will continue to be a point of escalation but I do encourage you to use the other channels available to you where possible and to remember that there are some things we cannot manage.
Lastly, I wanted to thank everyone for making the last 6 years worthwhile, enjoyable and interesting. I have thoroughly enjoyed being part of the community and feel very honoured at how supportive and welcoming you have been over the years. I will be around for a couple of weeks yet but I will leave you in the capable hands of Jeni and the team who I know are looking forward to joining the community as part of the wider Club team.
Warm regards
Nicci
________________________________________________
Moderator note:
For guidelines on the areas BA Executive Club can help you with, and also tips on what to include in your communications with BA Executive Club, please refer to the http://www.flyertalk.com/forum/briti...-help-you.html thread
I wanted to share some news with you that will bring some changes to how we manage your queries on Flyertalk. I am leaving the Executive Club team to move to another role within BA at the end of June and will be handing over the day to day management of Flyertalk to my colleague Jeni.
BAMissingAvios - new user
Due to the ever increasing volumes of PMs we receive we will need a little help to manage things moving forward so we have created a new username called BAMissingAvios. This new handle will manage all queries regarding Avios and Tier Points from both BA and Air Partner flights and for non-air partners via pm. We will also refer any missing Avios queries and straightforward membership servicing queries to them from the BA Executive Club username so that they can manage your query and respond to you directly. The team will retrieve the PMs and reply to you from BA email channels. They will not post on the forum and you can use this from immediate effect.
BA Executive Club
This username will continue to be the main company rep and post officially for an on behalf of BA. The main difference is that they will refer PMs relating to Missing Avios and basic membership servicing issues to the BA Missing Avios account.
ba.com gavin
Gavin will continue to post any updates on the mobile app as he does today.
We are making these changes to ensure that you continue to receive the levels of service you have come to expect on the forum so far. BA Executive Club will continue to be a point of escalation but I do encourage you to use the other channels available to you where possible and to remember that there are some things we cannot manage.
Lastly, I wanted to thank everyone for making the last 6 years worthwhile, enjoyable and interesting. I have thoroughly enjoyed being part of the community and feel very honoured at how supportive and welcoming you have been over the years. I will be around for a couple of weeks yet but I will leave you in the capable hands of Jeni and the team who I know are looking forward to joining the community as part of the wider Club team.
Warm regards
Nicci
________________________________________________
Moderator note:
For guidelines on the areas BA Executive Club can help you with, and also tips on what to include in your communications with BA Executive Club, please refer to the http://www.flyertalk.com/forum/briti...-help-you.html thread
Last edited by Prospero; Jun 14, 2014 at 5:56 am Reason: (Added a post icon to attract attention and stickied the thread) (update new handle)
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
Thank you Nicci for your tremendous service here. I hope the point about using other channels is fully understood - using FT PMs is not always a valid shortcut. I know you have been extraordinarily patient some of the time! Hopefully you will miss us, eventually......
Bon voyage Nicci, until the next flight!
Bon voyage Nicci, until the next flight!
#6
Join Date: Apr 2010
Location: East Anglia, England
Programs: BA Gold
Posts: 2,056
Although I have never had to use your services Nicci, I know you have helped a lot of people on this
board. I think it is great that BA takes such an active interest in this little world of ours. Best of luck
in your future endeavours.
H
board. I think it is great that BA takes such an active interest in this little world of ours. Best of luck
in your future endeavours.
H
#7
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,822
Nicci, thank you for your truly exemplary and patient service you have provided to us all. All my best to you in your new position. You will be missed!
#9
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
It makes sense that missing Avios queries should be routed to the the standard BAEC team that deals with tu0se, leaving more time for Jeni to deal with the more complex issues.
Good luck in your new role Nicci and thank-you so much for your valued contributions to this little corner of the internet.
Good luck in your new role Nicci and thank-you so much for your valued contributions to this little corner of the internet.
#10
Join Date: Oct 2013
Location: London
Programs: BAEC bouncing from Blue to Gold to Blue VSFC Red CXGreen Club Accor Platinum Hilton Silver.
Posts: 914
Thanks from me Nicci to go along with the others you have and the many more I no doubt get.
And may I offer my warm welcome to Jeni.
John
And may I offer my warm welcome to Jeni.
John
#12
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
I echo all the foregoing. NICCI, your presence here, and the help you have given so many FTers, gives reassurance that BA does actually care about their client base ... Despite the permanent moaners who believe the opposite!
My very best wishes in your new role, which I hope is paid a salary commensurate with your undoubted abilities and commitment. I'm sure the shareholders will bear the pain
And "Good Luck" to Jeni, who has a distinguished reputation to uphold.
My very best wishes in your new role, which I hope is paid a salary commensurate with your undoubted abilities and commitment. I'm sure the shareholders will bear the pain
And "Good Luck" to Jeni, who has a distinguished reputation to uphold.
#15
FlyerTalk Evangelist
Join Date: Dec 2001
Location: A metal nomad
Programs: Mucci des Delices Exotiques,Order of the Platinum Hairbrush,Her Royal Diamond
Posts: 23,735
Jeni has big feet to fill, but then she will manage in her own style.
Thank you Nicci for everything. You are one valuable employee to BA, hope they appreciate you as much as we do.
oxoxox
Thank you Nicci for everything. You are one valuable employee to BA, hope they appreciate you as much as we do.
oxoxox