May 21, 2014, 6:35 am
Last edit by: US @ DEN
Please list any issues/queries here. Updated to post # 87 plus 129.
iOS
Problem :
-upgrade button doesn’t work. It delivers MMB section but no upgrade ability (says to use normal website)
-seat map doesn’t work (just shows random symbols, not sure if iOS or Android related)
-BEY is in the "Europe" category rather than Middle East
-FDH: an extra "f"
-passbook error fails to download boarding pass - details here.
-On the flight status pages, there is no way to refresh the flight status to view latest information - surely you should be able to swipe down to refresh?
-Wifi password page lists closed BA lounges - Nairobi, Istanbul, Mumbai.
- app doesn't seem to update booking details when a return flight is changed via TA after outbound flown, second time I've experienced it recently (resolved when I check-in for booking via ba.com, albeit with a big of a lag - 5 mins+)
- Unable to download terminal maps because hard-coded server name no longer exists
- Ability to download mobile BPs is tied to phone clock showing 24 hours before departure whereas on connections and same-day returns the BP can be available before this.
-Business UK status not showning fast track status.
- The app fails to redirect to AA correctly to change seats on a BA booking
- receiving between 13-15 notifications per OLCI on notifications screen for each flight (testing ios10).
- App shuts down audio playing on other apps when certain BA app pages are loaded, including award search.
- The iPad app does not show the current year's tier points once you retain GGL. A panel on the My Account page, that I assume shows progress to the next tier, simply says you have retained GGL.
- as guest, Wallet boarding pass does not show oneworld status
Query :
-will gate numbers and baggage carousel numbers for non UK airports be displayed?
-Does the timer that determines how soon after departure time the "your next flight" section is updated work? And does this adjust with delays to the flight?
-where did the airport maps go?
-no pictures on the new destinations
Feature Request :
-Facility to add membership card to Wallet
-Booking of awards within the app
-GUI menu button move to left hand side
-synch across devices so if checked in on PC then ability to directly get BP
-gate number displayed on BP
-display booking class in MMB section under further details. (currently this only works using the upgrade button and then clicking on the flight segment in question)
-consistent UI (some sections are new and some revert to mobile site GUI)
-swipe to go back one step as per Apple standards
-change style to tabs instead of home screen and hamburger system
-weather shown should be for date of arrival (if less than 2 weeks away)
-HHA missing info (household account)
-resize add a booking on my bookings screen (too much real estate)
-contact us shows general contact info and not status specific info. (Gold line example)
-opton to turn off the return fares from London bit on bottom of home screen
-A hopeless request, but can it not be made to work with iOS6?
- For those of us who use both iOS and Android, minor request but can we have 'My account' list Avios and TPs in the same order (Android shows TPs then Avios, iOS shows Avios then TPs)
- Similarly can the menu be consistently either top left or top right on both (top right IMHO)
- Can it show LT TPs (at the very least in Full account details, if not on the main page with current Avios/TPs)
- Can it show GGL status on boarding passes please - if ba.com does, so should the app
- Add functionality to allow tracking of your bag (i.e. showing the last point of scan within the baggage tracing system) similar to that on the US Airways app.
- Add a CCR card display please.
Android
Problem :
-Flight Status, by Route & by Airport.
-The airport master data is loaded as :London, United Kingdom, LCY, City Airport
London, United Kingdom, LGW, Gatwick
London, United Kingdom, LHR, Heathrow
Which ever one you choose, it displays as "London, United..", so you can't tellwhich airport you've selected.
-upgrade button doesn’t work. It delivers sorry all available seats have been sold (incorrectly)
-changing seat button doesn’t work (may just be current BA.com issue related)
-seat map doesn’t work (just shows random symbols, not sure if iOS or Android related)
- Issues with reloading bookings after flight has been changed
Query :
-Android Widget no longer seems to exist. Is this intentional?
-version needed to upgrade app? (4.0.2 or earlier compatibility)?
-old boarding passes, are they still available? - yes, just go into previous bookings(EDIflyer)
Feature Request :
-Executive Club contact details (with the appropriate number for logged-in user's current tier)
-Booking of awards within the app
-add to calendar feature should allocate time according to flight duration not a fixed 1 hour
-smoother scrolling
-better contrast when Silver status and text at top of app window (white text)
- For those of us who use both iOS and Android, minor request but can we have 'My account' list Avios and TPs in the same order (Android shows TPs then Avios, iOS shows Avios then TPs)
- Similarly can the menu be consistently either top left or top right on both (top right IMHO)
- Can it show LT TPs (at the very least in Full account details, if not on the main page with current Avios/TPs)
- Can it show GGL status properly please - if ba.com does, so should the app
.
iOS
Problem :
-upgrade button doesn’t work. It delivers MMB section but no upgrade ability (says to use normal website)
-seat map doesn’t work (just shows random symbols, not sure if iOS or Android related)
-BEY is in the "Europe" category rather than Middle East
-FDH: an extra "f"
-passbook error fails to download boarding pass - details here.
-On the flight status pages, there is no way to refresh the flight status to view latest information - surely you should be able to swipe down to refresh?
-Wifi password page lists closed BA lounges - Nairobi, Istanbul, Mumbai.
- app doesn't seem to update booking details when a return flight is changed via TA after outbound flown, second time I've experienced it recently (resolved when I check-in for booking via ba.com, albeit with a big of a lag - 5 mins+)
- Unable to download terminal maps because hard-coded server name no longer exists
- Ability to download mobile BPs is tied to phone clock showing 24 hours before departure whereas on connections and same-day returns the BP can be available before this.
-Business UK status not showning fast track status.
- The app fails to redirect to AA correctly to change seats on a BA booking
- receiving between 13-15 notifications per OLCI on notifications screen for each flight (testing ios10).
- App shuts down audio playing on other apps when certain BA app pages are loaded, including award search.
- The iPad app does not show the current year's tier points once you retain GGL. A panel on the My Account page, that I assume shows progress to the next tier, simply says you have retained GGL.
- as guest, Wallet boarding pass does not show oneworld status
Query :
-will gate numbers and baggage carousel numbers for non UK airports be displayed?
-Does the timer that determines how soon after departure time the "your next flight" section is updated work? And does this adjust with delays to the flight?
-where did the airport maps go?
-no pictures on the new destinations
Feature Request :
-Facility to add membership card to Wallet
-Booking of awards within the app
-GUI menu button move to left hand side
-synch across devices so if checked in on PC then ability to directly get BP
-gate number displayed on BP
-display booking class in MMB section under further details. (currently this only works using the upgrade button and then clicking on the flight segment in question)
-consistent UI (some sections are new and some revert to mobile site GUI)
-swipe to go back one step as per Apple standards
-change style to tabs instead of home screen and hamburger system
-weather shown should be for date of arrival (if less than 2 weeks away)
-HHA missing info (household account)
-resize add a booking on my bookings screen (too much real estate)
-contact us shows general contact info and not status specific info. (Gold line example)
-opton to turn off the return fares from London bit on bottom of home screen
-A hopeless request, but can it not be made to work with iOS6?
- For those of us who use both iOS and Android, minor request but can we have 'My account' list Avios and TPs in the same order (Android shows TPs then Avios, iOS shows Avios then TPs)
- Similarly can the menu be consistently either top left or top right on both (top right IMHO)
- Can it show LT TPs (at the very least in Full account details, if not on the main page with current Avios/TPs)
- Can it show GGL status on boarding passes please - if ba.com does, so should the app
- Add functionality to allow tracking of your bag (i.e. showing the last point of scan within the baggage tracing system) similar to that on the US Airways app.
- Add a CCR card display please.
Android
Problem :
-Flight Status, by Route & by Airport.
-The airport master data is loaded as :London, United Kingdom, LCY, City Airport
London, United Kingdom, LGW, Gatwick
London, United Kingdom, LHR, Heathrow
Which ever one you choose, it displays as "London, United..", so you can't tellwhich airport you've selected.
-upgrade button doesn’t work. It delivers sorry all available seats have been sold (incorrectly)
-changing seat button doesn’t work (may just be current BA.com issue related)
-seat map doesn’t work (just shows random symbols, not sure if iOS or Android related)
- Issues with reloading bookings after flight has been changed
Query :
-Android Widget no longer seems to exist. Is this intentional?
-version needed to upgrade app? (4.0.2 or earlier compatibility)?
-old boarding passes, are they still available? - yes, just go into previous bookings(EDIflyer)
Feature Request :
-Executive Club contact details (with the appropriate number for logged-in user's current tier)
-Booking of awards within the app
-add to calendar feature should allocate time according to flight duration not a fixed 1 hour
-smoother scrolling
-better contrast when Silver status and text at top of app window (white text)
- For those of us who use both iOS and Android, minor request but can we have 'My account' list Avios and TPs in the same order (Android shows TPs then Avios, iOS shows Avios then TPs)
- Similarly can the menu be consistently either top left or top right on both (top right IMHO)
- Can it show LT TPs (at the very least in Full account details, if not on the main page with current Avios/TPs)
- Can it show GGL status properly please - if ba.com does, so should the app
.
The British Airways iPhone & Android App
May 21, 2014, 6:09 am
#61
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,209
May 21, 2014, 6:14 am
#62
Join Date: Mar 2013
Location: US of A
Programs: Delta Diamond, United 1K, BA Blue, Marriott Titanium, Hilton Gold, Amex Platinum
Posts: 1,775
May 21, 2014, 6:15 am
#63
Join Date: Aug 2008
Location: Iver
Programs: BA GOLD/OWE BA Amex Prem Plus Tesco Airmiles Qantas Bronze IHG SPG Eithad
Posts: 2,902
^
May 21, 2014, 6:23 am
#65
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,209
I'm guessing this feature will be returning but wasn't ready for final release. They probably need to do some updates, I noticed some of the maps in the old app were outdated.
May 21, 2014, 6:27 am
#66
Join Date: Aug 2008
Location: Iver
Programs: BA GOLD/OWE BA Amex Prem Plus Tesco Airmiles Qantas Bronze IHG SPG Eithad
Posts: 2,902
May 21, 2014, 6:29 am
#67
Join Date: Apr 2012
Location: M4, T5, DME, DXB, CAI, SDF among many others
Programs: BAEC GfL/GGL/CCR, BA Amex, Quidco, IHG Spire, Hotels.com Reinstated Gold)
Posts: 272
The British Airways app [New version for iPhone & Android, launched 21 May]
Er. My Account seems fully up to date, but no upcoming bookings at all. Where have they gone?
Plus, seems strange that on a device that I could easily misplace I can choose to stay logged in "Always". Yet on a desktop which us going nowhere I have to log in every 5 minutes (an old complaint I know but still relevant)
Plus, seems strange that on a device that I could easily misplace I can choose to stay logged in "Always". Yet on a desktop which us going nowhere I have to log in every 5 minutes (an old complaint I know but still relevant)
May 21, 2014, 6:32 am
#68
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
May 21, 2014, 6:34 am
#69
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
The British Airways app [New version for iPhone & Android, launched 21 May]
That hamburger thing (learned something new today) is perfectly fine on the right hand side if you're right-handed!
May 21, 2014, 6:36 am
#70
Join Date: Dec 2009
Location: London
Programs: BA bronze card, NHS Blood Donor silver card
Posts: 1,617
For those who've never used it before - installing a widget does depend on which version of Android you're using. Either long-press on an empty spot on the homescreen, and select the Widgets button; or go to your list of apps and keep swiping right till you get to the widgets.
May 21, 2014, 6:37 am
#71
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
WIKI'd
I have added a wiki to the top of this thread, to summarise any problems or questions with the new apps.
Please feel free to update.
Please feel free to update.
May 21, 2014, 6:40 am
#72
Join Date: Oct 2012
Location: Brighton and Hove, UK
Programs: LH FTL, BA Silver, Thameslink Delay Repay
Posts: 1,248
Found some more small points after playing around with the app a bit.
My main concern is still that the sidebar and navigation in general are cumbersome, un-iOS like (in particular the "home" button on some screens) and afford the same level of hierarchy to primary functionality (My Account, My Bookings) as they do to the huge amount of secondary functionality like timetables, FAQs, About, and BA's social media profiles.
A tab bar would allow for quicker access to primary functionality and could - as for example in the Music app - allow for customisation. Even Facebook who "invented" this kind of menu on iOS are now using a tab bar again.
My main concern is still that the sidebar and navigation in general are cumbersome, un-iOS like (in particular the "home" button on some screens) and afford the same level of hierarchy to primary functionality (My Account, My Bookings) as they do to the huge amount of secondary functionality like timetables, FAQs, About, and BA's social media profiles.
A tab bar would allow for quicker access to primary functionality and could - as for example in the Music app - allow for customisation. Even Facebook who "invented" this kind of menu on iOS are now using a tab bar again.
- Speaking of the hamburger menu, there is a very noticable delay when tapping on a menu item, after the sidebar slides in, until the screen fades to the screen I selected.
- On the home screen, wouldn't it be more useful to show the weather for the date of arrival, rather than the current weather?
- On the "My account" screen, it'd be great to see HHA Avios if you are in a HHA
- On the "My bookings" screen, the fixed header with the huge "Add a booking" button and "Upcoming"/"Past" segment control takes up way too much screen real estate - it would be better if it scrolled with the rest of the table view.
- "Contact us" shows me the general contact information, not the EC Gold info I would expect.
- The "return fares from London" section at the bottom of the home screen is a bit annoying. Feels like an ad that can't be dismissed, especially since it's not tailored to me at all. WT to Las Vegas? Errrr... not in a million years, thank you very much. There should be an option to turn it off.
May 21, 2014, 6:41 am
#73
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Problem : Flight Status, by Route & by Airport.
Android.
The airport master data is loaded as :
London, United Kingdom, LCY, City Airport
London, United Kingdom, LGW, Gatwick
London, United Kingdom, LHR, Heathrow
which ever one you choose, it displays as "London, United..", so you can't tell which airport you've selected.
Android.
The airport master data is loaded as :
London, United Kingdom, LCY, City Airport
London, United Kingdom, LGW, Gatwick
London, United Kingdom, LHR, Heathrow
which ever one you choose, it displays as "London, United..", so you can't tell which airport you've selected.
May 21, 2014, 6:48 am
#74
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,209
Er. My Account seems fully up to date, but no upcoming bookings at all. Where have they gone?
Plus, seems strange that on a device that I could easily misplace I can choose to stay logged in "Always". Yet on a desktop which us going nowhere I have to log in every 5 minutes (an old complaint I know but still relevant)
Plus, seems strange that on a device that I could easily misplace I can choose to stay logged in "Always". Yet on a desktop which us going nowhere I have to log in every 5 minutes (an old complaint I know but still relevant)
Most browsers have a password manager and so you can get it to pre-fill the login boxes.
If you don't lock your phone you should not let the app keep you logged in, although I think the app can do less damage than the website (e.g. you can't book Avios redemptions through the app).
May 21, 2014, 6:52 am
#75
Suspended
Join Date: May 2009
Posts: 4,959
A few other things for the iOS version now that I've added a flight
1) You can't swipe to go backwards which is the standard gesture in iOS7 now
2) I agree that the Hamburger button should be on the left hand side rather than the right, with the menu on that side as well. I understand why you want the home button where it is (left=back) but it breaks convention of other apps using the hamburger (which isn't really sanctioned by Apple anyway, was it Facebook or Google that came up with it first? who knows...)
Oh and great job up to this point, it's a lovely app!
1) You can't swipe to go backwards which is the standard gesture in iOS7 now
2) I agree that the Hamburger button should be on the left hand side rather than the right, with the menu on that side as well. I understand why you want the home button where it is (left=back) but it breaks convention of other apps using the hamburger (which isn't really sanctioned by Apple anyway, was it Facebook or Google that came up with it first? who knows...)
Oh and great job up to this point, it's a lovely app!