Last edit by: US @ DEN
Please list any issues/queries here. Updated to post # 87 plus 129.
iOS
Problem :
-upgrade button doesnt work. It delivers MMB section but no upgrade ability (says to use normal website)
-seat map doesnt work (just shows random symbols, not sure if iOS or Android related)
-BEY is in the "Europe" category rather than Middle East
-FDH: an extra "f"
-passbook error fails to download boarding pass - details here.
-On the flight status pages, there is no way to refresh the flight status to view latest information - surely you should be able to swipe down to refresh?
-Wifi password page lists closed BA lounges - Nairobi, Istanbul, Mumbai.
- app doesn't seem to update booking details when a return flight is changed via TA after outbound flown, second time I've experienced it recently (resolved when I check-in for booking via ba.com, albeit with a big of a lag - 5 mins+)
- Unable to download terminal maps because hard-coded server name no longer exists
- Ability to download mobile BPs is tied to phone clock showing 24 hours before departure whereas on connections and same-day returns the BP can be available before this.
-Business UK status not showning fast track status.
- The app fails to redirect to AA correctly to change seats on a BA booking
- receiving between 13-15 notifications per OLCI on notifications screen for each flight (testing ios10).
- App shuts down audio playing on other apps when certain BA app pages are loaded, including award search.
- The iPad app does not show the current year's tier points once you retain GGL. A panel on the My Account page, that I assume shows progress to the next tier, simply says you have retained GGL.
- as guest, Wallet boarding pass does not show oneworld status
Query :
-will gate numbers and baggage carousel numbers for non UK airports be displayed?
-Does the timer that determines how soon after departure time the "your next flight" section is updated work? And does this adjust with delays to the flight?
-where did the airport maps go?
-no pictures on the new destinations
Feature Request :
-Facility to add membership card to Wallet
-Booking of awards within the app
-GUI menu button move to left hand side
-synch across devices so if checked in on PC then ability to directly get BP
-gate number displayed on BP
-display booking class in MMB section under further details. (currently this only works using the upgrade button and then clicking on the flight segment in question)
-consistent UI (some sections are new and some revert to mobile site GUI)
-swipe to go back one step as per Apple standards
-change style to tabs instead of home screen and hamburger system
-weather shown should be for date of arrival (if less than 2 weeks away)
-HHA missing info (household account)
-resize add a booking on my bookings screen (too much real estate)
-contact us shows general contact info and not status specific info. (Gold line example)
-opton to turn off the return fares from London bit on bottom of home screen
-A hopeless request, but can it not be made to work with iOS6?
- For those of us who use both iOS and Android, minor request but can we have 'My account' list Avios and TPs in the same order (Android shows TPs then Avios, iOS shows Avios then TPs)
- Similarly can the menu be consistently either top left or top right on both (top right IMHO)
- Can it show LT TPs (at the very least in Full account details, if not on the main page with current Avios/TPs)
- Can it show GGL status on boarding passes please - if ba.com does, so should the app
- Add functionality to allow tracking of your bag (i.e. showing the last point of scan within the baggage tracing system) similar to that on the US Airways app.
- Add a CCR card display please.
Android
Problem :
-Flight Status, by Route & by Airport.
-The airport master data is loaded as :London, United Kingdom, LCY, City Airport
London, United Kingdom, LGW, Gatwick
London, United Kingdom, LHR, Heathrow
Which ever one you choose, it displays as "London, United..", so you can't tellwhich airport you've selected.
-upgrade button doesnt work. It delivers sorry all available seats have been sold (incorrectly)
-changing seat button doesnt work (may just be current BA.com issue related)
-seat map doesnt work (just shows random symbols, not sure if iOS or Android related)
- Issues with reloading bookings after flight has been changed
Query :
-Android Widget no longer seems to exist. Is this intentional?
-version needed to upgrade app? (4.0.2 or earlier compatibility)?
-old boarding passes, are they still available? - yes, just go into previous bookings(EDIflyer)
Feature Request :
-Executive Club contact details (with the appropriate number for logged-in user's current tier)
-Booking of awards within the app
-add to calendar feature should allocate time according to flight duration not a fixed 1 hour
-smoother scrolling
-better contrast when Silver status and text at top of app window (white text)
- For those of us who use both iOS and Android, minor request but can we have 'My account' list Avios and TPs in the same order (Android shows TPs then Avios, iOS shows Avios then TPs)
- Similarly can the menu be consistently either top left or top right on both (top right IMHO)
- Can it show LT TPs (at the very least in Full account details, if not on the main page with current Avios/TPs)
- Can it show GGL status properly please - if ba.com does, so should the app
.
iOS
Problem :
-upgrade button doesnt work. It delivers MMB section but no upgrade ability (says to use normal website)
-seat map doesnt work (just shows random symbols, not sure if iOS or Android related)
-BEY is in the "Europe" category rather than Middle East
-FDH: an extra "f"
-passbook error fails to download boarding pass - details here.
-On the flight status pages, there is no way to refresh the flight status to view latest information - surely you should be able to swipe down to refresh?
-Wifi password page lists closed BA lounges - Nairobi, Istanbul, Mumbai.
- app doesn't seem to update booking details when a return flight is changed via TA after outbound flown, second time I've experienced it recently (resolved when I check-in for booking via ba.com, albeit with a big of a lag - 5 mins+)
- Unable to download terminal maps because hard-coded server name no longer exists
- Ability to download mobile BPs is tied to phone clock showing 24 hours before departure whereas on connections and same-day returns the BP can be available before this.
-Business UK status not showning fast track status.
- The app fails to redirect to AA correctly to change seats on a BA booking
- receiving between 13-15 notifications per OLCI on notifications screen for each flight (testing ios10).
- App shuts down audio playing on other apps when certain BA app pages are loaded, including award search.
- The iPad app does not show the current year's tier points once you retain GGL. A panel on the My Account page, that I assume shows progress to the next tier, simply says you have retained GGL.
- as guest, Wallet boarding pass does not show oneworld status
Query :
-will gate numbers and baggage carousel numbers for non UK airports be displayed?
-Does the timer that determines how soon after departure time the "your next flight" section is updated work? And does this adjust with delays to the flight?
-where did the airport maps go?
-no pictures on the new destinations
Feature Request :
-Facility to add membership card to Wallet
-Booking of awards within the app
-GUI menu button move to left hand side
-synch across devices so if checked in on PC then ability to directly get BP
-gate number displayed on BP
-display booking class in MMB section under further details. (currently this only works using the upgrade button and then clicking on the flight segment in question)
-consistent UI (some sections are new and some revert to mobile site GUI)
-swipe to go back one step as per Apple standards
-change style to tabs instead of home screen and hamburger system
-weather shown should be for date of arrival (if less than 2 weeks away)
-HHA missing info (household account)
-resize add a booking on my bookings screen (too much real estate)
-contact us shows general contact info and not status specific info. (Gold line example)
-opton to turn off the return fares from London bit on bottom of home screen
-A hopeless request, but can it not be made to work with iOS6?
- For those of us who use both iOS and Android, minor request but can we have 'My account' list Avios and TPs in the same order (Android shows TPs then Avios, iOS shows Avios then TPs)
- Similarly can the menu be consistently either top left or top right on both (top right IMHO)
- Can it show LT TPs (at the very least in Full account details, if not on the main page with current Avios/TPs)
- Can it show GGL status on boarding passes please - if ba.com does, so should the app
- Add functionality to allow tracking of your bag (i.e. showing the last point of scan within the baggage tracing system) similar to that on the US Airways app.
- Add a CCR card display please.
Android
Problem :
-Flight Status, by Route & by Airport.
-The airport master data is loaded as :London, United Kingdom, LCY, City Airport
London, United Kingdom, LGW, Gatwick
London, United Kingdom, LHR, Heathrow
Which ever one you choose, it displays as "London, United..", so you can't tellwhich airport you've selected.
-upgrade button doesnt work. It delivers sorry all available seats have been sold (incorrectly)
-changing seat button doesnt work (may just be current BA.com issue related)
-seat map doesnt work (just shows random symbols, not sure if iOS or Android related)
- Issues with reloading bookings after flight has been changed
Query :
-Android Widget no longer seems to exist. Is this intentional?
-version needed to upgrade app? (4.0.2 or earlier compatibility)?
-old boarding passes, are they still available? - yes, just go into previous bookings(EDIflyer)
Feature Request :
-Executive Club contact details (with the appropriate number for logged-in user's current tier)
-Booking of awards within the app
-add to calendar feature should allocate time according to flight duration not a fixed 1 hour
-smoother scrolling
-better contrast when Silver status and text at top of app window (white text)
- For those of us who use both iOS and Android, minor request but can we have 'My account' list Avios and TPs in the same order (Android shows TPs then Avios, iOS shows Avios then TPs)
- Similarly can the menu be consistently either top left or top right on both (top right IMHO)
- Can it show LT TPs (at the very least in Full account details, if not on the main page with current Avios/TPs)
- Can it show GGL status properly please - if ba.com does, so should the app
.
The British Airways iPhone & Android App
#1637
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
My iPhone app refuses to allow me to view my booking; looking at my booking shows nothing, manual entry gives me "We're sorry something went wrong". I can see the reservation only via mmb from a browser. I have logged out and logged in and have no idea what's up. I have uninstalled an reinstalled. This is annoying.
#1638
Join Date: May 2016
Location: London
Programs: BA Gold, Accor Gold
Posts: 1,430
Hasn't worked for weeks, continuous errors about not being able to login, despite being logged in.
Finally clicked log out to try and fix it, and now completely unable to use the app.
Uninstalled and Google Play review updated. The app score is tanking, hovering just above 2 out of 5 stars.
Finally clicked log out to try and fix it, and now completely unable to use the app.
Uninstalled and Google Play review updated. The app score is tanking, hovering just above 2 out of 5 stars.
#1639
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,191
Most recent issue with the Android app is that, when checking in, the only options for baggage is 0 (zero). Irrespective of the fact that both my status and my ticket mean I should be able to check bags in.
Also, the feedback option in the app, that one would assume would allow you to report such a fault, seems to trigger the 'share' function to share (what, I don't know) with another app.
Also, the feedback option in the app, that one would assume would allow you to report such a fault, seems to trigger the 'share' function to share (what, I don't know) with another app.
#1640
Join Date: Sep 2019
Posts: 39
I have a return BA reservation.
On my outbound flight (last month) BA Android app showed correct boarding pass/flight details.
However, on my inbound flight (today) the app showed incorrect boarding pass/flight details (from the outbound flight).
On my outbound flight (last month) BA Android app showed correct boarding pass/flight details.
However, on my inbound flight (today) the app showed incorrect boarding pass/flight details (from the outbound flight).
#1641
Join Date: Jul 2014
Location: WAW ✈ LHR ✈ GLA
Programs: BA GfL/GGL/CCR, HH Diamond, IHG Diamond Ambassador
Posts: 2,502
Workaround is simple - don't open the boarding pass from the landing page, go to "view & manage more flight details" and get/open boarding pass from there - it will be the correct one.
#1643
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,932
Started happening around Christmas
Ba app downloads wrong boarding pass
#1644
Join Date: Aug 2014
Location: Marlborough UK
Programs: BA
Posts: 7
Anyone else having problems with the BA App on iOS? It kept logging me out yesterday which was very frustrating as I was at an airport and wanted to get updates. I contacted customer services who told me to reset my password which I found I couldn't do on the website. The Call Centre sent me a link to reset the password and told me NOT to use my email address as my user-id, but to use my BA Exec Club number instead. Apparently this is the new standard going forward. Having updated my password twice, I now cannot log in to the app at all. I just get a message "We're sorry, something went wrong. Please try again or contact us if the problem persists". I tried the Call Centre again and was told to try again in three hours. Fortunately I'm not flying anywhere else this week.
#1645
Join Date: Mar 2015
Programs: BA Gold
Posts: 689
told me NOT to use my email address as my user-id, but to use my BA Exec Club number instead. Apparently this is the new standard going forward. Having updated my password twice, I now cannot log in to the app at all. I just get a message "We're sorry, something went wrong. Please try again or contact us if the problem persists". I tried the Call Centre again and was told to try again in three hours.
#1647
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,034
BA announce a collaboration between "the people who brought you Group 0 boarding" and "the people who continue to bring you BA's glorious IT".
"The Group 0 seat". I guess this'll be something like a chef's table ?
"The Group 0 seat". I guess this'll be something like a chef's table ?
#1649
Join Date: Jan 2007
Programs: BAEC Gold, Qatar, Iberia
Posts: 6
Just got signed out of iOS app and forced to log back in. BAEC number was not recognised as username (my normal sign-in process) and it would only recognise my email as username. No issues with usual password. Flagging in case it happens to anyone else
#1650
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,775
I do wish the Android app would actually refresh when you refresh it.
Just had to log out and back in again to show my latest Avios and TPs. Only showing up to the 21st April even though it has been refreshed a number of times, apparently successfully.
Just waiting for the TPs for 3 AA flights I took a week ago to post (last time, some posted before i landed). Useful if you didn't need to logout and in to check.
Just had to log out and back in again to show my latest Avios and TPs. Only showing up to the 21st April even though it has been refreshed a number of times, apparently successfully.
Just waiting for the TPs for 3 AA flights I took a week ago to post (last time, some posted before i landed). Useful if you didn't need to logout and in to check.
Last edited by xenole; Yesterday at 2:28 am