FIRST Elemis Spa negative feedback
Sep 2, 2013, 7:11 am
#16
Join Date: Feb 2006
Posts: 712
I think the point is that the Spa is a joke and not worth the 15 minutes out of your life. There are other airlines that do a much better job.
Sep 2, 2013, 7:13 am
#17
Join Date: Sep 2005
Programs: BA
Posts: 3,890
Sep 2, 2013, 7:14 am
#18
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,209
If the spa in T3 is only there to serve the BKK flight (all other longhaul is from T5) it would make sense that the Spa is open at times to serve this departure.
Sep 2, 2013, 7:15 am
#19
Join Date: Jan 2012
Location: London, UK
Programs: BA gold, *A gold, SPG silver, HHonors gold
Posts: 1,438
In the interest of constructive feedback, an approach more likely to generate useful discussion might have been:
Is anyone else a bit frustrated at the restricted opening hours of the T5 Elemis Spa? My wife and I are flying from X to Y in F and will unfortunately narrowly miss out on the spa in both directions. There's a £150 change fee on my connecting flight which is clearly not worth it for a 15 minute spa appointment. Clearly if it were a deal-breaker, I could have checked the spa opening and closing times in advance but the connection in question was much more convenient. Has anyone else had this problem, and do people agree that the spa ought to be open for longer? Or perhaps the non-availability of spa appointments could be flagged during the booking process?
Sep 2, 2013, 7:15 am
#20
Original Poster
Join Date: Jun 2011
Location: UK
Programs: AVIS presidents club, BA GGL, HH Diamond, Marriott Platinum Elite
Posts: 278
No not at all. I'd never expect them to extend their hours for us. That's not what I meant, just that I am surprised that the hours don't cover all the flights that depart and arrive when it's meant to be a benefit of flying that particular class of cabin.
Sep 2, 2013, 7:16 am
#21
Join Date: Sep 2005
Programs: BA
Posts: 3,890
highexpectations, if you book a hotel night which comes with free breakfast between 0600-0900, but you have to leave the hotel at 0545, do you feel compelled to write to the hotel's customer relations department to complain breakfast wasn't available to you?
Sep 2, 2013, 7:18 am
#22
Original Poster
Join Date: Jun 2011
Location: UK
Programs: AVIS presidents club, BA GGL, HH Diamond, Marriott Platinum Elite
Posts: 278
Oh my goodness I really have opened a can of worms here.
Sorry to have wasted people's time and I will get the mods to delete my post.
Sorry to have wasted people's time and I will get the mods to delete my post.
Sep 2, 2013, 7:24 am
#24
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,209
It depends how it was worded though. If it sounds way over the top and saying things like it's ruined the holiday then CS aren't going to see it as a sensible complaint.
But nothing wrong in saying to BA that you would have liked the facility available and would've used it if it was. That shows demand and if other people feel the same it might see some adjustment of the opening times.
Sep 2, 2013, 7:28 am
#26
Join Date: Sep 2005
Programs: BA
Posts: 3,890
Not really. You have a viewpoint which you are entitled to, and many of us disagree. The fact that we can have a good debate without name-calling and bad-mouthing etc, shows the maturity of FT.
I hope the mods do NOT delete this thread.
I would be interested though in your thoughts to my breakfast question. I wasn't trying to be flippant. I really do see the two as a parallel.
I hope the mods do NOT delete this thread.
I would be interested though in your thoughts to my breakfast question. I wasn't trying to be flippant. I really do see the two as a parallel.
Sep 2, 2013, 7:29 am
#27
Join Date: Aug 2009
Location: Windsor, UK (In the flight path)
Programs: Mucci, BA Silver, Hilton Diamond, Hyatt Diamond, Blah Blah...
Posts: 502
Hotel check in is at 4pm, check out is at 11am, breakfast is open between 11.30am and 3.30 pm.... Thats doesn't work either, but you get the point, the OP is not trying to do something out of the ordinary, like eating breakfast at 5 in the morning.
If the OP was on a partner flight outside of BA operating hours then fair enough, but BA state that access to their spa is available on their First flights. The fact they close their spa whilst there are still flights about is not the OPs fault.
Stick in there HighExpectations, not everyone is as argumentative as some others on here. That said, the spa is rubbish, I wouldn't waste your time.
Sep 2, 2013, 7:31 am
#28
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,209
Again, it's all about the way you word it. As a suggestion, fine, as a sense of entitlement, no.
Although I have missed breakfast before because a hotel had outdated information in the room. I did mention that at reception so they could make a note and update the in-room materials. As I was on a breakfast inclusive rate I thought it would have been a nice gesture if the hotel offered me a gesture (a drinks voucher, or a complimentary course at lunch) but they didn't in this case.
Sep 2, 2013, 7:31 am
#29
Join Date: Jan 2012
Location: London, UK
Programs: BA gold, *A gold, SPG silver, HHonors gold
Posts: 1,438
Poor analogy. More like....
Hotel check in is at 4pm, check out is at 11am, breakfast is open between 11.30am and 3.30 pm.... Thats doesn't work either, but you get the point, the OP is not trying to do something out of the ordinary, like eating breakfast at 5 in the morning.
If the OP was on a partner flight outside of BA operating hours then fair enough, but BA state that access to their spa is available on their First flights. The fact they close their spa whilst there are still flights about is not the OPs fault.
Stick in there HighExpectations, not everyone is as argumentative as some others on here. That said, the spa is rubbish, I wouldn't waste your time.
Hotel check in is at 4pm, check out is at 11am, breakfast is open between 11.30am and 3.30 pm.... Thats doesn't work either, but you get the point, the OP is not trying to do something out of the ordinary, like eating breakfast at 5 in the morning.
If the OP was on a partner flight outside of BA operating hours then fair enough, but BA state that access to their spa is available on their First flights. The fact they close their spa whilst there are still flights about is not the OPs fault.
Stick in there HighExpectations, not everyone is as argumentative as some others on here. That said, the spa is rubbish, I wouldn't waste your time.
Sep 2, 2013, 7:32 am
#30
Join Date: Jan 2012
Location: London, UK
Programs: BA gold, *A gold, SPG silver, HHonors gold
Posts: 1,438
If it was an airport hotel at an airport that serves many early departures I'd see nothing wrong filling in a feedback card (most hotels leave them in the room) saying an earlier breakfast would have been beneficial.
Again, it's all about the way you word it. As a suggestion, fine, as a sense of entitlement, no.
Although I have missed breakfast before because a hotel had outdated information in the room. I did mention that at reception so they could make a note and update the in-room materials. As I was on a breakfast inclusive rate I thought it would have been a nice gesture if the hotel offered me a gesture (a drinks voucher, or a complimentary course at lunch) but they didn't in this case.
Again, it's all about the way you word it. As a suggestion, fine, as a sense of entitlement, no.
Although I have missed breakfast before because a hotel had outdated information in the room. I did mention that at reception so they could make a note and update the in-room materials. As I was on a breakfast inclusive rate I thought it would have been a nice gesture if the hotel offered me a gesture (a drinks voucher, or a complimentary course at lunch) but they didn't in this case.