FIRST Elemis Spa negative feedback
#1
Original Poster
Join Date: Jun 2011
Location: UK
Programs: AVIS presidents club, BA GGL, HH Diamond, Marriott Platinum Elite
Posts: 278
FIRST Elemis Spa negative feedback
Hi,
Just had a right farce of a phone call to YouFirst. Flying out to Bangkok shortly in First and attempted to book Spa Treatments. However, our connection into Heathrow doesn't arrive until 25 minutes before the Spa closes, so we can't book the treatments due to the fact that we won't get there quickly enough. Asked if there was another fight we could swap on to in order to get to Heathrow earlier and there is. However, it was going to cost us £160 to get our connection flight changed! £160 for 15 minute spa treatments.
So, on to the way home, we arrive into Heathrow early and request to book treatments for the way home after our long flight in First. However, our connection home is 10 minutes after the Spa opens, so again we cannot book any treatments!
Needless to say, have fed back with customer relations. I'll expect a response sometime next year, like my last piece of feedback from flying First.
Cheers BA!
Just had a right farce of a phone call to YouFirst. Flying out to Bangkok shortly in First and attempted to book Spa Treatments. However, our connection into Heathrow doesn't arrive until 25 minutes before the Spa closes, so we can't book the treatments due to the fact that we won't get there quickly enough. Asked if there was another fight we could swap on to in order to get to Heathrow earlier and there is. However, it was going to cost us £160 to get our connection flight changed! £160 for 15 minute spa treatments.
So, on to the way home, we arrive into Heathrow early and request to book treatments for the way home after our long flight in First. However, our connection home is 10 minutes after the Spa opens, so again we cannot book any treatments!
Needless to say, have fed back with customer relations. I'll expect a response sometime next year, like my last piece of feedback from flying First.
Cheers BA!
#4
Join Date: Sep 2005
Programs: BA
Posts: 3,890
#5
Original Poster
Join Date: Jun 2011
Location: UK
Programs: AVIS presidents club, BA GGL, HH Diamond, Marriott Platinum Elite
Posts: 278
We will still have a lovely holiday regardless.
#6
Original Poster
Join Date: Jun 2011
Location: UK
Programs: AVIS presidents club, BA GGL, HH Diamond, Marriott Platinum Elite
Posts: 278
#7
Join Date: Jul 2010
Location: Here today, gone tomorrow
Programs: Nothing shiny :-(
Posts: 2,493
I flew my first BA first earlier this year and tried a spa treatment. To be honest, even if I was flying first again (unlikely as I didn't consider it 50% (in Avios) better than club world), I'd be unlikely to bother with another trip to the spa. It's really nothing to get excited about. Try Thai first class through Bangkok to see how it should be done.
#8
Join Date: Jan 2012
Location: London, UK
Programs: BA gold, *A gold, SPG silver, HHonors gold
Posts: 1,438
If spa treatments are so important to you, you should have checked the opening hours and booked accordingly. If not, why bother complaining here about something so trivial? You can't really have expected BA to keep the spa open or alter the terms of your ticket for this?
#10
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,771
Only the JFK Spa is arguably worthwhile as they still offer decent facilities rather than the sort of treatment space you might find in the middle of a shopping mall.
#12
Original Poster
Join Date: Jun 2011
Location: UK
Programs: AVIS presidents club, BA GGL, HH Diamond, Marriott Platinum Elite
Posts: 278
Ok sorry to started this. Just thought as this was a BA forum, might have been of interest that's all.
Sorry to have annoyed so many of you.
Sorry to have annoyed so many of you.
#13
Join Date: Jan 2009
Location: London
Programs: AA EXP, 1MM
Posts: 643
Availability of spa treatments is poor. How many treatment rooms/providers are there at LHR T5A and T5B? 10-15? So, maybe 40 treatments provided per hour. How many CW or F passengers does BA carry out of LHR T5 each day? 10,000? We all understand that spa treatments are subject to availability, but they are an advertised benefit of flying in CW and F and yet the chances of being able to secure one are really low. There should be a lot more treatment rooms and providers.
Last edited by jlsw7; Sep 2, 2013 at 7:16 am
#15
Join Date: Sep 2011
Location: England
Programs: Mucci des Epices Exotiques, BAEC Gold,EK Gold,SPG,Marriott,Club Carlson
Posts: 918
I understand your point, if others don't. BA advertise the Spa treatments as part of the F (and J) experience. In your case, the spa is closed when your flights arrive/depart so you will not be able to avail yourself of the treatments. BA should ensure that their Spa is open to coincide with departing and arriving flights.