What's the nicest thing a member of Cabin Crew did for you?
Mar 22, 2013, 1:32 pm
#76
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Join Date: Dec 2008
Location: Home: East Mids UK - Work (Base): Accra, Ghana.
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I had to remind her several times to remember she had a luggage allowance on the way home!
Mar 22, 2013, 2:33 pm
#77
Join Date: Feb 2013
Location: UK
Posts: 13
Not my experience but my grandfathers. He was travelling many years back to Bermuda every month or so for business, and one day had to jump on the flight last minute to attend a meeting.
In the hurry I think he forgot to pack any sort of useful things into his luggage and crucially forgot a spare shirt other than the one he was wearing.
Once on board, a rather merry passenger was enjoying a chat, standing in the aisle when they were knocked accidentally by a passing passenger and threw their wine all over my grandfather's shirt.
The ashamed passenger just returned to their seat very quietly, however, the CC said he had overheard the conversation about the important meeting my grandfather was off to as soon as he landed
Of course the shirt stain would be extremely embarrassing with no time to buy a new one once he had landed.
A few moments later, the CC asked my Grandfather to follow him to the galley, where he said, "you need a white shirt, I'm wearing a white shirt" and promptly removed his and swapped with my grandfather, leaving him looking clean and crisp, and the CC member with a big red wine stain across him!
Now that's what I call service and (as I have always said to my Grandfather) the BA difference!
In the hurry I think he forgot to pack any sort of useful things into his luggage and crucially forgot a spare shirt other than the one he was wearing.
Once on board, a rather merry passenger was enjoying a chat, standing in the aisle when they were knocked accidentally by a passing passenger and threw their wine all over my grandfather's shirt.
The ashamed passenger just returned to their seat very quietly, however, the CC said he had overheard the conversation about the important meeting my grandfather was off to as soon as he landed
Of course the shirt stain would be extremely embarrassing with no time to buy a new one once he had landed.
A few moments later, the CC asked my Grandfather to follow him to the galley, where he said, "you need a white shirt, I'm wearing a white shirt" and promptly removed his and swapped with my grandfather, leaving him looking clean and crisp, and the CC member with a big red wine stain across him!
Now that's what I call service and (as I have always said to my Grandfather) the BA difference!
Mar 23, 2013, 3:25 am
#78
Join Date: Jun 2007
Location: London
Programs: BA Gold, EK Gold, GF Silver, IC Royal Ambass, Marriott Gold, TK Elite
Posts: 902
Last year coming back from CAI to LHR in CW the smoked salmon breakfast starter had run out. The CC serving my aisle disappeared for a moment and came back with the smoked trout starter from First for me. I dont know why but the guy behind me asked for smoked salmon too and was simply told it had run out and hed have to have the fresh fruit.
Mar 23, 2013, 4:09 am
#79
Join Date: Oct 2005
Location: Brussels
Programs: BA Gold. Mucci Diamond Hairbursh & Mucci des Sacs Exotiques
Posts: 757
What a lovely, positive thread. Well done to the OP :-:. Some truly wonderful stories.
I have had some great experiences with BA crew, and one particular act of kindness has always stayed with me.
About 15 years ago I developed an awful fear of flying. I was on my own in CE when the flight entered some terrible turbulence. All the crew had to take to their seats. The crew member looking after CE saw how stressed I was, got up, grabbed some small bottles of champagne, and came to sit next to me. For the next 90 minutes (yes the turbulence was that bad) he sat next to me, made sure I had a couple of glasses to calm down, and chatted about anything and everything to take my mind off my fears. I became loyal to BA from that point on. ^^
I have had some great experiences with BA crew, and one particular act of kindness has always stayed with me.
About 15 years ago I developed an awful fear of flying. I was on my own in CE when the flight entered some terrible turbulence. All the crew had to take to their seats. The crew member looking after CE saw how stressed I was, got up, grabbed some small bottles of champagne, and came to sit next to me. For the next 90 minutes (yes the turbulence was that bad) he sat next to me, made sure I had a couple of glasses to calm down, and chatted about anything and everything to take my mind off my fears. I became loyal to BA from that point on. ^^
Mar 23, 2013, 8:59 am
#81
Join Date: Apr 2003
Location: MSY
Programs: BA GfL
Posts: 5,932
A couple of years ago we were flying back to PHL from LHR in WT+. Partway into the flight, I came down with a severe migraine. I was clearly in such distress that the FA noticed, asked me about it, and was kind enough to let me spend hours in CW lying down and napping on an empty seat there, as well as bringing me diet Cokes and water so I could caffeinate and ibuprofen myself into sanity. In that situation, the diet Coke was a lot more valuable to me than any bottle of wine!
Mar 24, 2013, 2:43 pm
#82
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,083
Travelling from Heathrow to Moscow in Club Europe back in 2006. I was on my own and got chatting to the crew during the flight on one or two occasions. They wondered if I was crew as I was so friendly with them and knew a bit about aviation. During the conversation, I asked if they night stopped and I found out they didn't... and they wondered if I lived in London and I said I didn't. There was an element of attraction there from at least one of the crew 
Anyway, while we were descending, I was handed a Duty Free bag and told, "Here's your Duty Free, sir!" with a look that said just go with it. I thanked the crew member and stowed it away.
When I got to my hotel, I discovered my "Duty Free" consisted of a full large bottle of champagne, 3 mini vodkas, 3 mini gins, 3 tonic waters, 3 cokes and 3 lemonades. Bless them!
Anyway, while we were descending, I was handed a Duty Free bag and told, "Here's your Duty Free, sir!" with a look that said just go with it. I thanked the crew member and stowed it away.
When I got to my hotel, I discovered my "Duty Free" consisted of a full large bottle of champagne, 3 mini vodkas, 3 mini gins, 3 tonic waters, 3 cokes and 3 lemonades. Bless them!
Mar 24, 2013, 3:05 pm
#83
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Join Date: May 2009
Posts: 4,959
A couple of years ago we were flying back to PHL from LHR in WT+. Partway into the flight, I came down with a severe migraine. I was clearly in such distress that the FA noticed, asked me about it, and was kind enough to let me spend hours in CW lying down and napping on an empty seat there, as well as bringing me diet Cokes and water so I could caffeinate and ibuprofen myself into sanity. In that situation, the diet Coke was a lot more valuable to me than any bottle of wine!
Mar 25, 2013, 5:29 pm
#85
Join Date: Mar 2005
Location: Paris
Programs: BA ExClub Blue (ex Silver), Flying Blue Silver (ex Platinum), M&M forever base soldier
Posts: 723
In the mid nineties, on a long flight to Buenos Aires, seated in coach... had a good time chatting with a very nice FA. We talked among other things about airline food, how it can appear bland and unpersonal when you travel a lot.
As the second meal was served she came back to me and offered with a big smile a full fresh artichoke which had been grown in her garden, and which she had steamed just for me in the galley... I have never ever had a better meal in the air.
As the second meal was served she came back to me and offered with a big smile a full fresh artichoke which had been grown in her garden, and which she had steamed just for me in the galley... I have never ever had a better meal in the air.
Mar 25, 2013, 5:43 pm
#86
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,121
Took the TLV red eye back to LHR many years ago. Seated in Business the storage above me was full so put it in the nearest bin. A young Israeli lady got on, saw my bag in "her" space and decided she would remove it. Problem was it had a fair few things in it and she was not capable of handling the weight so it crashed to the floor PC and all !!
Cabin Crew saw this and moved in to action. She could see I was annoyed but I knew that if I started to remonstrate with the young lady there would be a major issue. She apologized to me (CC that was) found a place for my bag and gave a big smile.
later in the flight she came over and thanked me for not starting an argument. Later she reappeared with a duty free bag, thanked me again and smiled. Inside was 3 bottles of the smaller champagnes served.
She handled the situation very well which could have got nasty but luckily there was an English Gentleman involved.
Cabin Crew saw this and moved in to action. She could see I was annoyed but I knew that if I started to remonstrate with the young lady there would be a major issue. She apologized to me (CC that was) found a place for my bag and gave a big smile.
later in the flight she came over and thanked me for not starting an argument. Later she reappeared with a duty free bag, thanked me again and smiled. Inside was 3 bottles of the smaller champagnes served.
She handled the situation very well which could have got nasty but luckily there was an English Gentleman involved.
Mar 25, 2013, 5:56 pm
#87
Join Date: May 2006
Location: London Heathrow
Programs: British Airways Executive Club
Posts: 719
It depends how you write in. If you do the "/thankyou" form, then we get to see the compliment and a copy of it goes on our file. We also find out about it fairly quickly. I've had a few since I've been at BA, and the customers or incidents in question are always fresh in my mind. Comments in the onboard questionnaire about us never get passed on, although we do find out about the scores we get. Onboard comments cards I've no idea about as nobody has ever asked me for one in two years but definitely worth doing the online form.
Mar 25, 2013, 6:47 pm
#88
Join Date: Feb 2008
Location: Canada
Programs: BA Silver
Posts: 1,256
It depends how you write in. If you do the "/thankyou" form, then we get to see the compliment and a copy of it goes on our file. We also find out about it fairly quickly. I've had a few since I've been at BA, and the customers or incidents in question are always fresh in my mind. Comments in the onboard questionnaire about us never get passed on, although we do find out about the scores we get. Onboard comments cards I've no idea about as nobody has ever asked me for one in two years but definitely worth doing the online form.
.
Mar 25, 2013, 7:59 pm
#89
Join Date: Mar 2010
Location: London
Programs: BA Silver
Posts: 248
He had also worked a flight I took four months earlier and so there had been a rapport on the second flight. I sent a /welldone to BA for him sorting some issues I had with my booking via his iPad.
While we were at the pub, he thanked me for sending it in.