What happens when a journalist gets poor service
#92
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
#93
Join Date: Dec 2004
Location: Manila, Philippines (MNL)
Programs: BAEC Gold [>20k Lifetime TPs] | Hilton Honors Lifetime Diamond [as is Mrs PtF] | Various Others
Posts: 6,156
#94
Join Date: Sep 2004
Location: Southern Bavaria, Germany
Programs: LH Blue, BA Blue, Hyatt Gold
Posts: 1,517
Would like to agree!
But had she made them without her constant praise of Easy Jet, followed by her request for an upgrade and offering her services to BA for a fee, then maybe she would have been more respected. @:-)
Her lack of knowledge on flow control, and other jibes also made it more of a rant than highlighting possible valid points.
Her lack of knowledge on flow control, and other jibes also made it more of a rant than highlighting possible valid points.
Would just like to add another interesting point of the "story" of the journalist: IMO it´s only a really silly and stupid attempt of hard selling
After a long moaning concerning a very simple and in matter of time tiny delay - and boring the reader - her one and only valid point is hidden within the last two lines.
She wants to "consult" BA in respect of the proper use of modern media.
This is indeed a horrible idea and imagination that a person communicating such a lack of empathy and knowledge should consult a well-known and famous company like BA!
[my own rant begins]
Maybe she should offer a "rant consulting" or give out advices how to overflow the customer service of competitors with senseless requests.
[rant over]
#95
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
Sorry this has nothing to do with this ridiculous woman "journalist" are we certain that this is not Rebecca Brooks under a Nom de Biro?
#96
Join Date: Dec 2004
Location: Manila, Philippines (MNL)
Programs: BAEC Gold [>20k Lifetime TPs] | Hilton Honors Lifetime Diamond [as is Mrs PtF] | Various Others
Posts: 6,156
Nothing that a cosy tete-a-tete during a 36 hour CAI crew stopover between BA155/154 flights wouldn't cure.
Actually Moomba's got me down as having 14 Muccis, you must have given me one when I wasn't looking - time to update my profile.
Actually Moomba's got me down as having 14 Muccis, you must have given me one when I wasn't looking - time to update my profile.
#97
Join Date: Aug 2007
Location: London, United Kingdom
Programs: BA Lifetime Gold;BA GGL; hhonors lifetime diamond; Marriott lt Gold; IH Plat Amb; Amex Centurion
Posts: 4,739
...
because she accuses BA of being 'heteronormative' (and tossing in such a god-awfully stupid word without warning is bad enough) because they only responded to one person in the Twitter exchange "even though he and I had included each other in our @s to BA". Y'know, because maybe it would have been reasonable to assume that they were both on the conversation (as indeed they were) instead of pretending it was because BA was making some sort of judgement on her sexual preferences.
BA has sometimes suffered from this, in my experience. And the issue jenbel raises with respect to the assumption of the male of the partnership being the leader is another side of the same coin. I see unconscious heteronormative bias in the difficulty some BA staff have in recognising my husband and me as a couple ("your ... errr ... friend"). The more progressive employers in the UK are training their staff about this.
So an emotive reaction to a word describing a well known and not particularly nice phenomenon, is, shall we say, not helpful. If you would like to read more about the well established concept of unconscious bias you can start here.
#98
Suspended
Join Date: Jul 2010
Location: UK
Programs: Mucci, BAEC (Silver), FlyBe
Posts: 1,649
Coming off the back of the long string of flimsy accusations that made up her post, trying to pin yet another apparently 'obvious' sin onto BA just smacked of desperation. And a gender inferiority complex, IMHO. Neither of those were, shall we say, helpful.
P.S.
Melons.
#99
Join Date: Jan 2010
Location: Ealing
Programs: Usual Amex Cent. GGL.
Posts: 1,489
#100
Join Date: Feb 2009
Posts: 1,060
Strangely, "heteronormative" is not in Chambers Dictionary 12th Edition (published 2011), but "bollocks" is.
#102
Join Date: Aug 2007
Location: London, United Kingdom
Programs: BA Lifetime Gold;BA GGL; hhonors lifetime diamond; Marriott lt Gold; IH Plat Amb; Amex Centurion
Posts: 4,739
#104
Join Date: Aug 2007
Location: London, United Kingdom
Programs: BA Lifetime Gold;BA GGL; hhonors lifetime diamond; Marriott lt Gold; IH Plat Amb; Amex Centurion
Posts: 4,739
I don't doubt it, but such a reaction to her erroneous perception that she was being maligned due to reasons of gender is entirely appropriate.
Coming off the back of the long string of flimsy accusations that made up her post, trying to pin yet another apparently 'obvious' sin onto BA just smacked of desperation. And a gender inferiority complex, IMHO. Neither of those were, shall we say, helpful.
P.S.
Melons.
Coming off the back of the long string of flimsy accusations that made up her post, trying to pin yet another apparently 'obvious' sin onto BA just smacked of desperation. And a gender inferiority complex, IMHO. Neither of those were, shall we say, helpful.
P.S.
Melons.
#105
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
This is because until I read that article, I'd never seen the word before in my entire life, and I still haven't got the faintest idea what it means.