BA Amex error - opinions please

Old Apr 9, 11, 7:04 am
  #1  
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BA Amex error - opinions please

Dear all

I received an offer email from BA Amex on 08 April 2011, where one of the many offers is a complimentary night accommodation at one of the Small Luxury Hotels of the World if you book a night with them. Essentially, this is a stay one night and get second for free.

As I had planned to head out to one of the SLH hotels anyways, I thought I would take them up on this offer. So I first called SLH and was told the offer is only available to plat and centurion cardholders only. I then called Amex travel services to verify and was told that the email was sent to me in error. I was expecting them to offer me this anyways given that it was their error, but it was not forthcoming.

I'm seeking your opinions on:
1. Does this type of error happen often? Did anyone else get this email?
2. What's the best way to deal with error such as this? I felt let down by amex in some way.
3. Have I expected too much from amex, expecting them to honour the offer?

Many thanks all.
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Old Apr 9, 11, 7:24 am
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Normally somewhere in these emails are the T&Cs or at least a link to them. Does it say there who that offer applies to?
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Old Apr 9, 11, 7:30 am
  #3  
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Originally Posted by PeteTheBrit View Post
Normally somewhere in these emails are the T&Cs or at least a link to them. Does it say there who that offer applies to?
I've checked that and there aren't any exclusions.
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Old Apr 9, 11, 7:33 am
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Could you post a link to the web version of the email? They always include the "Show in a browser" link.
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Old Apr 9, 11, 7:36 am
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uk1
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Why not accept it was an error and push on? You're not out of pocket or lost anything.
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Old Apr 9, 11, 7:40 am
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Originally Posted by PeteTheBrit View Post
Could you post a link to the web version of the email? They always include the "Show in a browser" link.
http://ebm.email.americanexpress.com/c/tag/hBNnwvHAQB6DpB8aGn$NstJepKl/
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Old Apr 9, 11, 7:42 am
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Originally Posted by uk1 View Post
Why not accept it was an error and push on? You're not out of pocket or lost anything.
Fair enough. I should add this is the second error, where I've had received a similar error email in the past and was told the same apology.
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Old Apr 9, 11, 7:47 am
  #8  
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Originally Posted by jokers View Post
Fair enough. I should add this is the second error, where I've had received a similar error email in the past and was told the same apology.
I'm not saying you're not right. I agree with your point and understand your frustration. My point is - that clearly there's an error either in the way it's being marketed or the response you received.

At least your not standing at reception with a bigger row in front of you .....
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Old Apr 9, 11, 8:45 am
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Originally Posted by uk1 View Post
I'm not saying you're not right. I agree with your point and understand your frustration. My point is - that clearly there's an error either in the way it's being marketed or the response you received.

At least your not standing at reception with a bigger row in front of you .....
Yup - it is a sunny satruday afternoon and I have better things to do then worrying about some error!
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