Dear all

I received an offer email from BA Amex on 08 April 2011, where one of the many offers is a complimentary night accommodation at one of the Small Luxury Hotels of the World if you book a night with them. Essentially, this is a stay one night and get second for free.

As I had planned to head out to one of the SLH hotels anyways, I thought I would take them up on this offer. So I first called SLH and was told the offer is only available to plat and centurion cardholders only. I then called Amex travel services to verify and was told that the email was sent to me in error. I was expecting them to offer me this anyways given that it was their error, but it was not forthcoming.

I'm seeking your opinions on:
1. Does this type of error happen often? Did anyone else get this email?
2. What's the best way to deal with error such as this? I felt let down by amex in some way.
3. Have I expected too much from amex, expecting them to honour the offer?

Many thanks all.