LHR-GIB flight diverted to AGP with poor service from BA
#46
Join Date: Feb 2013
Location: UK
Programs: I go wherever the content takes me.
Posts: 5,698
- [*]
#47
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,844
EC/261 does not yet apply to Gibraltar, as per article 1.3. See the main EC/261 thread for slightly more information, post 6.
#48
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
#49
Join Date: May 2013
Posts: 6,349
#50
Join Date: Jan 2006
Programs: MUCCI
Posts: 5,706
However all EU carriers are covered, hence all scheduled departures from GIB are currently covered (with the exception of Royal Air Maroc flying Gibraltar-Tangiers), hence BA are covered.
And in this case it was a departure from LHR anyway, so it is doubly covered.
#51
Join Date: Dec 2009
Location: London
Programs: BA LTGold; LH Senator; HHGold; Bonvoy Plat
Posts: 1,370
I am sorry this is still on your mind some 5 years later.
I agree with others, that weather was clearly the factor and they implemented their plan (coaches) instead of waiting. The length of the delay at your final destination and the fact the other two airlines decided to wait is immaterial.
The law here is very straightforward - was the delay outside the control of the airline? - not 'was the delay caused by a poor choice of remedial action as a consequence of the original delay'. The court will look at what BA could have reasonably done, and given their experience on this route, it wasn't unreasonable to go to the bus plan.
Nothing has changed since you filed your original complaint and while you might be more confident now about taking small claims action, I don't think its healthy fretting about legal interpretation of 'fault' after all this time. If the fog hadn't in fact cleared and the other airlines were forced to follow BAs example you would be feeling highly grateful that they executed their plan promptly. While you say the other elements in your original post are not important any more, I sense you still believe you should have had better / differentiated treatment (eg a taxi) as a 'premium' passenger, the delay itself is less material and are still trying to make your point. Please let it go.
I agree with others, that weather was clearly the factor and they implemented their plan (coaches) instead of waiting. The length of the delay at your final destination and the fact the other two airlines decided to wait is immaterial.
The law here is very straightforward - was the delay outside the control of the airline? - not 'was the delay caused by a poor choice of remedial action as a consequence of the original delay'. The court will look at what BA could have reasonably done, and given their experience on this route, it wasn't unreasonable to go to the bus plan.
Nothing has changed since you filed your original complaint and while you might be more confident now about taking small claims action, I don't think its healthy fretting about legal interpretation of 'fault' after all this time. If the fog hadn't in fact cleared and the other airlines were forced to follow BAs example you would be feeling highly grateful that they executed their plan promptly. While you say the other elements in your original post are not important any more, I sense you still believe you should have had better / differentiated treatment (eg a taxi) as a 'premium' passenger, the delay itself is less material and are still trying to make your point. Please let it go.
#52
Join Date: Jan 2008
Posts: 3,839
This case would appear to be on the margin and on face value you have fallen foul of BA IRROPS modus operandi of prioritising its future timetable over already affected passengers (ie getting aircraft back to its next turn rather than providing the best outcome to the already delayed flight yet causing extended rolling delays to future flights by that aircraft and crew).
It would be nice to think if an airline is consistently more rubbish at IRROPS than its competitors that this would count in a court judgment, but there is always the risk that a court sees bad weather and stops reading at that point.
It would be nice to think if an airline is consistently more rubbish at IRROPS than its competitors that this would count in a court judgment, but there is always the risk that a court sees bad weather and stops reading at that point.
#53
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
I am still of the opinion you're looking for things to blame BA for the delay in getting you to your destination. One could say I'm looking for things not to blame BA for right enough.
5 years have past and it's clearly still bothering you so I think you need to get it out of your system one way or another.
5 years have past and it's clearly still bothering you so I think you need to get it out of your system one way or another.
#54
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,591
I take a different tack of course. I think you should issue your claim and see what happens. The initial costs to litigate are very small (£35) and with the system the way it is you may as well use is to your advantage (because thats what the law is there for-BA certainly know that) and BA will probably capitulate especially now the Euro the way it is and the cost of the claim. €600 is only £425.
I'd do it as a matter of curiosity and as it still bothers you your maximum court fee liability (£55) is still quite small indeed and its extremely unlikely you would need to pay BA's costs. I would struggle to understand how this claim would cost BA less than £425 to defend in any case.
You have probably already "wasted" more of your valuable money-earning time than the cost to claim so just get on with it .
I'd do it as a matter of curiosity and as it still bothers you your maximum court fee liability (£55) is still quite small indeed and its extremely unlikely you would need to pay BA's costs. I would struggle to understand how this claim would cost BA less than £425 to defend in any case.
You have probably already "wasted" more of your valuable money-earning time than the cost to claim so just get on with it .
#55
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,844
There are some aspects which apply, and some which don't. It is not quite a straight forward thing at present. You can not read that text at face value, as there are some agreements which have been notfiied to the comission that give the affect of that not applying. Additionally exclusion of the airport, would not exclude the airline, nor would it exclude inbound flights from covered airports.
#56
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
Interesting that Gibraltar airport provides this information (without excluding or including them) : http://www.gibraltarairport.gi/your-passenger-rights
IANAL but does this help ?
IANAL but does this help ?
#57
Join Date: Nov 2012
Programs: BAEC silver
Posts: 775
GIB is well known to become enveloped in sea fog, have it clear, only to become re enveloped in it just as fast (think JER). So with that in mind would you wish to have been kept on an aircraft, finally got airborne, overtaken the BA busses, only to have to re-divert again to AGP? I can see why BA made the descision they did and how it turning out too be a bright and sunny afternoon made them look perhaps a little silly, but either way on the one time it happened to me it never took 4 1/2 hours to re-arrive at GIB on the coach. Were they taking the toll road or that back lanes?
#58
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,844
IANAL but does this help ?
#59
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
Although this dossier is currently down for a progress report, there may be a wide ranging debate at council, including a discussion on Gibraltar Airport. Regulation (EC) No. 261/2004 was adopted prior to the 2006 Cordoba Agreement and therefore contains a clause suspending its application to Gibraltar Airport, as was normal practice at that time. The Commission’s proposal does not contain an amendment to remove the Gibraltar Airport suspension clause from the original regulation. The UK will continue to press for the extension of the regulation to Gibraltar Airport in line with the EU Treaties. I will work with the Minister for Europe on this and other aviation dossiers to ensure that any language on Gibraltar is acceptable.
Although I can't figure out if it makes a difference if the airline that operates is EU based, since for instance Singapore also isn't part of the EU etc..
#60
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,844
I'm not sure this is good for your health you know! It's kind of my job to keep on top of this and my take is that government process (of any description) is rarely a scintillating read! The slightly longer version is that EC/261 is due for a total rewrite, the Gibraltar clause has been replaced in committee work for that Regulation, but I suspect we are many years away from seeing this replacement Regulation being enacted.