BA Chase Visa Signature Card (USA) and Travel Together questions [Master thread]
May 19, 2015, 9:16 pm
#751
Join Date: Apr 2005
Location: Portland, OR USA
Programs: BA Silver, Icelandair, IHG Diamond Elite Ambassador, Hertz 5*
Posts: 610
" Dear Mr. Skyline,
Thank you for contacting Chase regarding your British
Airways credit card account and your Avios.
We apologize for the delay upon receiving your Avios from
your May 2015 statement. We wanted to let you know that
British Airways is working on posting the Avios and they
should be reflected on your Executive Club account within
the next 30 days. We appreciate your patience in this
matter.
Thank you for being our customer. We appreciate your
business.
If you have any further questions, please reply using the
Secure Message Center.
Thank you,"
30 days!
May 21, 2015, 7:00 am
#753
Join Date: Oct 2009
Location: IAH
Programs: BA S, AA G(1MM), Hilton D
Posts: 253
Having had Avios posted with 24hrs and it is now day 10, I received this reply from Chase are an inquiry:
" Dear Mr. Skyline,
Thank you for contacting Chase regarding your British
Airways credit card account and your Avios.
We apologize for the delay upon receiving your Avios from
your May 2015 statement. We wanted to let you know that
British Airways is working on posting the Avios and they
should be reflected on your Executive Club account within
the next 30 days. We appreciate your patience in this
matter.
Thank you for being our customer. We appreciate your
business.
If you have any further questions, please reply using the
Secure Message Center.
Thank you,"
30 days!
" Dear Mr. Skyline,
Thank you for contacting Chase regarding your British
Airways credit card account and your Avios.
We apologize for the delay upon receiving your Avios from
your May 2015 statement. We wanted to let you know that
British Airways is working on posting the Avios and they
should be reflected on your Executive Club account within
the next 30 days. We appreciate your patience in this
matter.
Thank you for being our customer. We appreciate your
business.
If you have any further questions, please reply using the
Secure Message Center.
Thank you,"
30 days!
Will inform them that I am aware that this is affecting numbers of people, and see what their response is.
Me too!
May 21, 2015, 9:18 am
#755
Suspended
Join Date: Apr 2015
Programs: Executive Club
Posts: 86
If you did what I think you did, which is fill out a form on ba.com, all that will happen with the first response is they will tell you they have passed it to the back office. Depending on the partner, it can take as much as 8 weeks if you go this route. Generally, I think it works better to chase claims with the partners themselves, except for the airlines. The email you have from Chase saying it will only take a month is a good example of that!
May 21, 2015, 11:54 pm
#756
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
I am having same issues as others - no Avios posting from May statement. I wrote to Chase using their Secure Message Center, and got an identical reply to Skyline.
Will inform them that I am aware that this is affecting numbers of people, and see what their response is.
Will inform them that I am aware that this is affecting numbers of people, and see what their response is.
I don't think this is a coincidence with all of the hacking issues, password resets and change in earning structure. More like incompetent IT and once again no communication of the problem to the customer or a timetable for resolution
May 22, 2015, 3:06 am
#757
Suspended
Join Date: Apr 2015
Posts: 60
Just phoned Chase and was told they transferred 9000+ phantom avios on May 1, but of course none have appeared in my account. I will be phoning BA tomorrow to give a piece of my mind.
I don't think this is a coincidence with all of the hacking issues, password resets and change in earning structure. More like incompetent IT and once again no communication of the problem to the customer or a timetable for resolution
I don't think this is a coincidence with all of the hacking issues, password resets and change in earning structure. More like incompetent IT and once again no communication of the problem to the customer or a timetable for resolution
May 22, 2015, 12:50 pm
#758
Join Date: Oct 2009
Location: IAH
Programs: BA S, AA G(1MM), Hilton D
Posts: 253
No surprise, but my second cycle of secure messages to/from Chase about missing Avios has not been very productive. Although they have now stopped pointing the finger at BA, and said that they themselves are working to resolve the issue. I mentioned to them that numbers of people were posting of frustrations on FT, and hope that someone in their team takes notice.
Sadly, I get the feeling that it'll take as long as they're prepared to allow it to take. No note of urgency, nor sense of genuine responsibility about either of the replies I've had from them so far.
Sadly, I get the feeling that it'll take as long as they're prepared to allow it to take. No note of urgency, nor sense of genuine responsibility about either of the replies I've had from them so far.
May 22, 2015, 1:19 pm
#759
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
Received the same message from Chase as loosehead. Fortunately I don't have immediate need to use these miles so I see no need to knock myself out trying to expedite (as if that could be done anyway).
Will be happy once I have booked my final 241s and will finally be done with Chase and BA Avios. With all of the summer sales for TATL C the cashback cards are now a better option.
Will be happy once I have booked my final 241s and will finally be done with Chase and BA Avios. With all of the summer sales for TATL C the cashback cards are now a better option.
May 23, 2015, 9:21 pm
#760
Suspended
Join Date: Apr 2015
Posts: 50
Sounds about right. Even the tiniest change breaks BA's IT, so expect all kinds of random things to go wrong for a while yet
May 25, 2015, 6:34 pm
#762
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
Just cancelled this card due to the downgrade in benefits (1:1 spend to BA miles). They cancelled immediately and didn't offer anything to stay.
Wouldn't have mattered at 1:1 I prefer the Starwood Amex or HSBC Premier World card which both allow me to transfer at 1:1 as well - but also offer other redemption options should those prove better at the time I choose to redeem. Would've been nice to keep the 10% BA discount - but can't justify a $95 annual fee for the off chance I fly BA.
Wouldn't have mattered at 1:1 I prefer the Starwood Amex or HSBC Premier World card which both allow me to transfer at 1:1 as well - but also offer other redemption options should those prove better at the time I choose to redeem. Would've been nice to keep the 10% BA discount - but can't justify a $95 annual fee for the off chance I fly BA.
May 27, 2015, 2:38 pm
#763
Join Date: Aug 2013
Posts: 1,710
Just cancelled this card due to the downgrade in benefits (1:1 spend to BA miles). They cancelled immediately and didn't offer anything to stay.
Wouldn't have mattered at 1:1 I prefer the Starwood Amex or HSBC Premier World card which both allow me to transfer at 1:1 as well - but also offer other redemption options should those prove better at the time I choose to redeem. Would've been nice to keep the 10% BA discount - but can't justify a $95 annual fee for the off chance I fly BA.
Wouldn't have mattered at 1:1 I prefer the Starwood Amex or HSBC Premier World card which both allow me to transfer at 1:1 as well - but also offer other redemption options should those prove better at the time I choose to redeem. Would've been nice to keep the 10% BA discount - but can't justify a $95 annual fee for the off chance I fly BA.
May 27, 2015, 9:31 pm
#764
Join Date: Apr 2005
Location: Portland, OR USA
Programs: BA Silver, Icelandair, IHG Diamond Elite Ambassador, Hertz 5*
Posts: 610
Having had Avios posted with 24hrs and it is now day 10, I received this reply from Chase are an inquiry:
" Dear Mr. Skyline,
Thank you for contacting Chase regarding your British
Airways credit card account and your Avios.
We apologize for the delay upon receiving your Avios from
your May 2015 statement. We wanted to let you know that
British Airways is working on posting the Avios and they
should be reflected on your Executive Club account within
the next 30 days. We appreciate your patience in this
matter.
Thank you for being our customer. We appreciate your
business.
If you have any further questions, please reply using the
Secure Message Center.
Thank you,"
30 days!
" Dear Mr. Skyline,
Thank you for contacting Chase regarding your British
Airways credit card account and your Avios.
We apologize for the delay upon receiving your Avios from
your May 2015 statement. We wanted to let you know that
British Airways is working on posting the Avios and they
should be reflected on your Executive Club account within
the next 30 days. We appreciate your patience in this
matter.
Thank you for being our customer. We appreciate your
business.
If you have any further questions, please reply using the
Secure Message Center.
Thank you,"
30 days!
Anyone else had any luck on this particular billing cycle?
May 28, 2015, 7:04 am
#765
Original Poster
Join Date: Nov 2006
Location: New York
Programs: QR Silver, BA Silver, FB Gold
Posts: 360