Good morning all,

I was just wondering is anyone else is having issues updating their API for the US? Even though I’ve done the trip 3 times this year already, I have to update it each trip.

I keep getting an error message saying “we have found some problems with the details you have provided. Error during add or update contact details”.

All details are correct and this has been happening for over 24 hours. I won’t be able to OLCI without it.

Any thoughts ?

Many thanks !

you do have to update it every time unfortunately on each booking for the US.

when you update and it errors, does it highlight the field which is a problem? often it doesn't like long first line US addresses

yeah, had this happen yesterday for tomorrow’s departure (BA501/BA49 LIS-LHR-SEA), and when I went to OLCI this morning I had to enter it all over again bc the system said “Unable to check in on line; please see an agent at the airport to check in”

re-entered API and got the same message

< doubtful, but is this perhaps related to having AA-issued tix and an AA codeshare flight number on the PNR? >

update: no issues at the airport

Sadly not, so I have no idea which part it does not like ! Was trying to avoid the call centre but maybe that’s the only option… thank you !

Use the address and other details that you used from your previous trip, see if you can get it to go in OK. Then go back and change it to the correct information. It's often something like a full stop or hyphen or incorrect Zip code. I did my API just now and it worked OK, but there are regular reports here, pretty much weekly, of someone not able to get it to work.

I think we're being far too soft on BA for this. Everything was correct for a flight my husband and I are taking to EWR tomorrow. After receiving the messages below, which are different from the usual "we need to check your passports at the airport", I double and treble checked everything. They were correct the first time and they were correct the second and third time as well.



Now this is a message which does not freak me as I know the hopelessness of BA's IT. But it does not imply that they simply want to check your documents: it implies in red that there is something wrong with what you have uploaded. I can think of plenty of unseasoned travellers who would be petrified at a message like this, with the situation made worse by the warning that you can't contact a call centre to get help. People would lose sleep over this. Frightening your customers, whio may be nervous about the whole experience anyway, is quite silly.

Less is more for the address.
Keep it as simple as possible ​​​​​​

Bump! I'm also having this issue and getting the dreaded:

​​​​​... with no useful indication of what's gone wrong. I know it's pretty common, does anyone know if it's a glitch that will resolve itself, or once it's broken for a booking then that's it?

As a lowly Blue on a CW redemption I don't want to be locked out of online check in as I'd like at least some chance of a seat selection! Got a few days yet, but should I just call BA?

This was a BA I.T. issue for a lot of last year and I fell foul of it on several U.S. trips. There was nothing wrong with any of the data I had entered, but the system just took exception to it!
A call to BA was necessary and the BA agent admitted they were well aware of the issue, but they were able to re-enter all the data already in the system and get it accepted. Keep trying via the website, but I've found once it rejects it, the system will keep rejecting it and it needs an agent to override the failing loop I'm afraid.

Pilot37

Yes a painfully long call (no status now) got me through to someone who typed exactly the same as I was typing in and it was all sorted!

Of course I then got another message at OLCI telling me there was an issue with my visa etc and that I might not be able to travel blah blah. Becoming a more frequent traveller now it didn’t phase me but jeez it would be stressful without all the FT advice from the regular flyers ….

Thanks both, decided to call this afternoon and got it sorted. Call answered fairly quickly and was fairly painless - other than having to spell out phonetically the entire hotel name and address (it was this that was the issue, everything else was saved there already). Not that the agent entered it any differently to any of the variations I tried all day. I shall await a chaotic OLCI experience!