Originally Posted by
Pilot37
This was a BA I.T. issue for a lot of last year and I fell foul of it on several U.S. trips. There was nothing wrong with any of the data I had entered, but the system just took exception to it!
A call to BA was necessary and the BA agent admitted they were well aware of the issue, but they were able to re-enter all the data already in the system and get it accepted. Keep trying via the website, but I've found once it rejects it, the system will keep rejecting it and it needs an agent to override the failing loop I'm afraid.
Pilot37
Originally Posted by
MANCHESTER
Yes a painfully long call (no status now) got me through to someone who typed exactly the same as I was typing in and it was all sorted!
Of course I then got another message at OLCI telling me there was an issue with my visa etc and that I might not be able to travel blah blah. Becoming a more frequent traveller now it didn’t phase me but jeez it would be stressful without all the FT advice from the regular flyers ….
Thanks both, decided to call this afternoon and got it sorted. Call answered fairly quickly and was fairly painless - other than having to spell out phonetically the entire hotel name and address (it was this that was the issue, everything else was saved there already). Not that the agent entered it any differently to any of the variations I tried all day. I shall await a chaotic OLCI experience!