I think we're being far too soft on BA for this. Everything was correct for a flight my husband and I are taking to EWR tomorrow. After receiving the messages below, which are different from the usual "we need to check your passports at the airport", I double and treble checked everything. They were correct the first time and they were correct the second and third time as well.



Now this is a message which does not freak me as I know the hopelessness of BA's IT. But it does not imply that they simply want to check your documents: it implies in red that there is something wrong with what you have uploaded. I can think of plenty of unseasoned travellers who would be petrified at a message like this, with the situation made worse by the warning that you can't contact a call centre to get help. People would lose sleep over this. Frightening your customers, whio may be nervous about the whole experience anyway, is quite silly.