"We're out of desserts" in Club World?
#17


Join Date: May 2009
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#19




Join Date: Mar 2007
Posts: 6,285
Just landed on 287 from LHR to SFO. They ran out of starters by row 5 of the upper deck, desserts right before us. Either catering is really bad or crew didn't even check beyond their cart.
Ovedall one of the worst flights in CW - crew lacked training, made a lot of noise and talked loudly entire flight. Then add the lack of food options and running out early. Sigh ... just more to look forward to in 2017.
Ovedall one of the worst flights in CW - crew lacked training, made a lot of noise and talked loudly entire flight. Then add the lack of food options and running out early. Sigh ... just more to look forward to in 2017.
#20
Join Date: Sep 2014
Location: London
Programs: BAEC Gold
Posts: 561
Just landed on 287 from LHR to SFO. They ran out of starters by row 5 of the upper deck, desserts right before us. Either catering is really bad or crew didn't even check beyond their cart.
Ovedall one of the worst flights in CW - crew lacked training, made a lot of noise and talked loudly entire flight. Then add the lack of food options and running out early. Sigh ... just more to look forward to in 2017.
Ovedall one of the worst flights in CW - crew lacked training, made a lot of noise and talked loudly entire flight. Then add the lack of food options and running out early. Sigh ... just more to look forward to in 2017.
#21
FlyerTalk Evangelist and Ambassador: The British Airways Club




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management have explicitly mentioned their priority is to reduce waste so I personally expect under catering to become worse rather than better.
#22



Join Date: Jul 2009
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I don't quite see how things like yoghurts, that have perhaps 2-4 weeks before the use by date, can run out. They're not something that has to be ditched that day if not used.
Is there a long game for reductions in food?
You get nothing on the plane so have to eat in the lounge.
More people eat in the lounge which puts more strain on the caterer's budget so they have to make cuts and reduce the quality of offerings.
More people dislike the lounge food and eat outside the lounges.
Less people using the lounges means BA doesn't need them as much or can reduce costs.
Is there a long game for reductions in food?
You get nothing on the plane so have to eat in the lounge.
More people eat in the lounge which puts more strain on the caterer's budget so they have to make cuts and reduce the quality of offerings.
More people dislike the lounge food and eat outside the lounges.
Less people using the lounges means BA doesn't need them as much or can reduce costs.
#23



Join Date: Dec 2014
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BA is promising a significant investment, and hopefully improvement, in CW catering, as part of the effort to catch up the product to the competition. Perhaps that will include the option of both cheese and dessert.
#24
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To be fair, you can't break the cold chain for foods, particularly dairy. Taking the yoghurt out of the galley and putting it back in gives no guarantee that it has been kept at the right temperature ready for putting back into the catering facility for a future flight.
#25
Moderator: Iberia Club, Airport Lounges and Ambassador: The British Airways Club




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But just to reiterate, this is well below a 1% issue, judging from what I've seen and the experience of CIHY. Not so good if you're in that group of affected passengers, but I'm wondering if there was some event that caused it, such as a last minute addition of passengers from another flight or some such.
#26


Join Date: Sep 2013
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It's not difficult, it just costs more, and has thus been an easy target for management cost cutting.
BA is promising a significant investment, and hopefully improvement, in CW catering, as part of the effort to catch up the product to the competition. Perhaps that will include the option of both cheese and dessert.
BA is promising a significant investment, and hopefully improvement, in CW catering, as part of the effort to catch up the product to the competition. Perhaps that will include the option of both cheese and dessert.
Steady on now ......

(We're not made of money you know)
#28


Join Date: May 2006
Location: GVA
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Which translates as marketing-speak for "the priority is to reduce costs", which is what you expect from a company run by bean-counters.
#29




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It's not difficult, it just costs more, and has thus been an easy target for management cost cutting.
BA is promising a significant investment, and hopefully improvement, in CW catering, as part of the effort to catch up the product to the competition. Perhaps that will include the option of both cheese and dessert.
BA is promising a significant investment, and hopefully improvement, in CW catering, as part of the effort to catch up the product to the competition. Perhaps that will include the option of both cheese and dessert.
I assume these situations are also sometimes complicated and frustrating to handle for the crew. The last few cabin crews I spoke with were not that proud anymore to work for BA...
I used to enjoy a lot flying with BA several years back despite the mess which is a transit in LHR. I haven't flown BA long haul for a year or so now, and my next flight with them will be a very long one (SCL-LHR, in J). Not sure what to expect anymore. Should I get a sandwich at the airport before the 15hr flight ?
#30
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Let me stop you right there, I don't think BA are delusional at all on that point. It's one of the strange things about FT: you'll find people willing to make that case here, but in fairness, none of the BA people that I have talked to (and there have been a few) have - nor I'd think would have - made that claim.


