Originally Posted by
Oaxaca
It's not difficult, it just costs more, and has thus been an easy target for management cost cutting.
BA is promising a significant investment, and hopefully improvement, in CW catering, as part of the effort to catch up the product to the competition. Perhaps that will include the option of both cheese and dessert.
Seriously, if BA still thinks they are an world class premium airline, then they should put reasonable efforts to treat well enough premium customers. I could understand that an airline can run out of one main dish option in economy, on a long haul flight. But for premium cabins, I have trouble to understand how come they cannot offer both cheese and dessert. Cheese is not a dessert. it's like if you say that champagne and cola are the same (yes they both have bubbles and are liquids you can potentially drink but the comparison stops here). This just gives a "cheap feeling" to a business class already behind competition (and I mean European competitors, not even GCC or Asian carriers...)
I assume these situations are also sometimes complicated and frustrating to handle for the crew. The last few cabin crews I spoke with were not that proud anymore to work for BA...
I used to enjoy a lot flying with BA several years back despite the mess which is a transit in LHR. I haven't flown BA long haul for a year or so now, and my next flight with them will be a very long one (SCL-LHR, in J). Not sure what to expect anymore. Should I get a sandwich at the airport before the 15hr flight ?