MBNA/flybmi.com extra miles problem
Oct 11, 2007 | 9:29 am
#16
Join Date: Jul 2004
Location: London
Programs: BA Silver, UA Gold
Posts: 682
Oct 11, 2007 | 9:52 am
#17
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,097
Mine posted about 8 days late this month. However, my MBNA statement online was in line with this, with the September summary being run a week later than usual.
Oct 12, 2007 | 1:01 am
#19
Join Date: Aug 2007
Location: LON
Programs: BA, PC, HH
Posts: 577
"miles awarded per £1 spend for purchasing bmi flights at flybmi.com..."
and on the MBNA application site it says
"Double destinations miles when you use your bmi Classic MasterCard to buy a bmi flight at flybmi.com"
so guess strictly you shouldn't get miles on call centre bookings then
Oct 12, 2007 | 12:14 pm
#20
Join Date: Jul 2006
Location: London
Programs: BMI
Posts: 64
not the paper one, but it is online. I am relying on the activity section of the website since I've redeemed a lot of miles and am not sure of the balance, but it says no activity and has done since the new website went live
Oct 18, 2007 | 12:30 am
#21
Join Date: Jul 2005
Location: Edinburgh, Scotland, UK
Programs: BD Blue, KL
Posts: 101
I've just got my new MBNA statement (online) and despite writing to them with the full details of my bookings 2 weeks ago, once again, this month, I didn't get neither the previous bonus points nor the bonus points for this month! 
I am going to try the phone route now...
update: have just called the Customer Service and I'm sure the guy I talked to never heard of BMI bonus miles! Well, he put a note on my account and I'm supposed to call them back next week
I am going to try the phone route now...update: have just called the Customer Service and I'm sure the guy I talked to never heard of BMI bonus miles! Well, he put a note on my account and I'm supposed to call them back next week
Last edited by gowgowuk; Oct 18, 2007 at 3:14 am
Oct 18, 2007 | 7:26 am
#23
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
Oct 19, 2007 | 12:45 am
#24
Join Date: May 2006
Location: BRS (Bristol, UK)
Programs: LH SEN/*G
Posts: 1,296
My bonus miles are still missing from my account. I've figured the best thing to do is just mark all the flights on my card statements, and then write them a big moany letter as soon as someone here gets it fixed. I've got another frustrating "rage against the system" battle going on with LH M&M, and I can't cope with the thought of dealing with two sets of boneheaded systems at once.
Nov 2, 2007 | 2:14 am
#26
Join Date: May 2003
Location: Scotland
Programs: BA, BD, AF, LH, AA, EK, Hilton, ICHG, SPG
Posts: 1,500
Nov 19, 2007 | 7:52 am
#27
Original Poster
Join Date: Aug 2005
Posts: 137
ANA tool and flybmi/MBNA miles problem
Hi folks,
You might remember that I started the flybmi/MBNA double miles threat a while ago. Since it has disappeared off the topics list, I wonder if anybody got an answer from MBNA or DC on whether these missing miles will ever be credited?
Secondly, I cannot find the ANA seat availability tool anymore. I can only get the Domestic/International one with departures from Japan. Anybody having the working link?
Thanks
You might remember that I started the flybmi/MBNA double miles threat a while ago. Since it has disappeared off the topics list, I wonder if anybody got an answer from MBNA or DC on whether these missing miles will ever be credited?
Secondly, I cannot find the ANA seat availability tool anymore. I can only get the Domestic/International one with departures from Japan. Anybody having the working link?
Thanks
Nov 19, 2007 | 2:50 pm
#30
Join Date: Jul 2005
Location: Edinburgh, Scotland, UK
Programs: BD Blue, KL
Posts: 101
I did send a letter to MBNA customer service with all my flights details (on Oct 5th), but since I got no obvious reply (although received an aknowledgment much later), I called them ( I think on Oct29th). I spoke to a nice lady who asked me once again all the flights details. A few days later (Nov1st), my mssing miles were posted on the BMI website and they even called me back to confirm.
hope this help
Philippe