Missing MBNA miles
Sep 4, 2006 | 11:31 am
#1
Original Poster
Join Date: Feb 2005
Location: London, U.K.
Programs: bmi British Midland International Diamond Club
Posts: 3,443
Missing MBNA miles
My last bmi credit card statement shows that I earned 2118 miles for the period 18th July-17th August. I expected the miles to post automatically to my diamond club account on or around the 18th August, as normal. So far I have yet to receive them.
I called their customer services line this morning and spoke to someone who was pretty clueless. Help?
I called their customer services line this morning and spoke to someone who was pretty clueless. Help?
Sep 4, 2006 | 12:03 pm
#2
Join Date: Jul 2006
Location: Usually a plane or a hotel
Programs: SPG Platinum, Hilton Diamond, BA Gold, KLM Gold, ex-BMI Gold, ex-AC Elite (...sad isn't it)
Posts: 28
Should take 1-2 months to post.
After 2 months I called.... took four or five calls back and forth between MBNA and BMI. They'll ask if you've received the letter yet, etc... etc...
MBNA is the one that has to tell BMI to post the 20k pts. (disregard anything that is said otherwise by MBNA... some of the agents will tell you to call BMI). I complained enough that they put me through to MBNA's special complaints line, and the problem was solved in a week.
Just whine enough with MBNA (as sad as that is) and it'll get solved.
After 2 months I called.... took four or five calls back and forth between MBNA and BMI. They'll ask if you've received the letter yet, etc... etc...
MBNA is the one that has to tell BMI to post the 20k pts. (disregard anything that is said otherwise by MBNA... some of the agents will tell you to call BMI). I complained enough that they put me through to MBNA's special complaints line, and the problem was solved in a week.
Just whine enough with MBNA (as sad as that is) and it'll get solved.
Sep 4, 2006 | 12:16 pm
#3
FlyerTalk Evangelist
Join Date: Jul 2004
Location: UK
Programs: Mucci, BA LTG + GGL, SPG LTP, HHonors Diamond, IHG Spire Ambassador
Posts: 12,696
Originally Posted by CdnUKPlat
Just whine enough with MBNA (as sad as that is) and...
This is from someone who has in the space of the last 2 months applied for the Priority Club and then bmi cards with them and therefore been on the phone several times about various different randome issues, so is well used to the patter by now
Sep 4, 2006 | 12:40 pm
#4
Join Date: Feb 2004
Posts: 1,887
Originally Posted by UK flyer
My last bmi credit card statement shows that I earned 2118 miles for the period 18th July-17th August. I expected the miles to post automatically to my diamond club account on or around the 18th August, as normal. So far I have yet to receive them.
I called their customer services line this morning and spoke to someone who was pretty clueless. Help?
I called their customer services line this morning and spoke to someone who was pretty clueless. Help?
I'll echo all the advice in this thread so far, and say that this might want to be folded into the big MBNA thread which is where it belongs. Paging Wingnut etc.
Don't ever call the number on the back of your MBNA card. Mine reads 0800 917 4466. That seems to put you through to the call centre in Ireland. They are simply not any good.
Call 0800 062062. You're almost certain to be put through to someone in the Chester call centre and they do seem a bit more switched on.
Sep 4, 2006 | 1:10 pm
#5
FlyerTalk Evangelist
Join Date: Jul 2004
Location: UK
Programs: Mucci, BA LTG + GGL, SPG LTP, HHonors Diamond, IHG Spire Ambassador
Posts: 12,696
Originally Posted by knifeandfork
That seems to put you through to the call centre in Ireland. They are simply not any good.
Sep 4, 2006 | 1:31 pm
#6
Join Date: May 2006
Location: Adelaide
Programs: QF Plat, VA Plat, HHonors Diamond
Posts: 423
is the OP talking about the 20K startup miles? I read it that it was the ordinary monthly miles that weren't being credited. Must say mine always post every month withour fail - tempting fate now though as my statement is due shortly.
Sep 4, 2006 | 3:03 pm
#8
Join Date: Feb 2004
Posts: 1,887
I'm sorry, I thought you were talking about the bonus offer. I got the wrong end of the stick. It's a worthy thread in its own right and I'm a plank.
Beware, G-BOAC, beware:
What you think you're talking to
What you're talking to
Beware, G-BOAC, beware:
What you think you're talking to
What you're talking to