Avis First Changes
Jan 9, 2009 | 9:21 pm
#61
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,070
If I were still eligible for AF, I'd be pi$$ed. I have an Avis ~5 miles from home. Other than Hertz, the only other decent rental company within 40 mins is at IAH. I used the coupons regularly for weekend getaways, or even 1-way to/from the airport because it's not considered 1-way for some reason if I drop off/pick up at my local place and go to/from IAH.
Jan 12, 2009 | 1:22 pm
#62
Join Date: Dec 2000
Location: SFO
Programs: UA 1K,SPG Plat,
Posts: 1,091
Corporate contracts are keeping me with Avis for business rentals, but for everything else, I'll take what's cheapest.
I just called to have them remove my frequent flier number from my profile, and was told that you have to email [email protected] in order to do it.
I just called to have them remove my frequent flier number from my profile, and was told that you have to email [email protected] in order to do it.
Jan 13, 2009 | 8:56 pm
#64
Join Date: May 2000
Location: San Francisco, CA, USA
Posts: 1,961
I still say the rule is write-write-write, then vote with your bucks. I got a response telling me they have opened a "case number", and I'll get a response soon...... Guess my letter was a tough one, no instant form letter response for me.
Hopefully when they see those of us who rent 40 times a year suddenly disappearing, somebody with brains will either modify this, or drop AvisFist completely. I, for one, couldn't care less about requalifying, if this is the way we get treated.
Hopefully when they see those of us who rent 40 times a year suddenly disappearing, somebody with brains will either modify this, or drop AvisFist completely. I, for one, couldn't care less about requalifying, if this is the way we get treated.
Jan 18, 2009 | 9:01 am
#65
Join Date: Apr 2001
Posts: 1,473
I agree the downgrades to AF are not good.
In fact for a recent 2 day weekend rental from BUF, Avis wanted to charge $99/2 day weekend (and this is in the middle of winter!), then $66/weekend per recently set out 50% weekend rate.
Meanwhile via Hotwire, cars were available at ~$50/2 day all in. Hertz via their 50% off rate came out to about the same price as Hotwire--so Avis's rates are higher for less.
Since I was annoyed with AF, I decided to give Hertz a try.
Alas, my Hertz BUF rental was not without trouble:
http://www.flyertalk.com/forum/hertz...rding-buf.html
In fact for a recent 2 day weekend rental from BUF, Avis wanted to charge $99/2 day weekend (and this is in the middle of winter!), then $66/weekend per recently set out 50% weekend rate.
Meanwhile via Hotwire, cars were available at ~$50/2 day all in. Hertz via their 50% off rate came out to about the same price as Hotwire--so Avis's rates are higher for less.
Since I was annoyed with AF, I decided to give Hertz a try.
Alas, my Hertz BUF rental was not without trouble:
http://www.flyertalk.com/forum/hertz...rding-buf.html
Jan 21, 2009 | 1:07 pm
#66
Join Date: Jul 2007
Location: Florida
Programs: Delta Sky Miles, Hilton Honors, Marriott Rewards, Southwest Rapid Rewards
Posts: 49
Yeah this does suck but if the rate is good I will still go with Avis. To me their customer service is better than whoever owns (National/Alamo/Enterprise)
Jan 23, 2009 | 7:33 am
#67
Join Date: Dec 2007
Location: DC
Programs: DL PM, Hilton Silver, Hyatt Plat, Avis First
Posts: 584
Avis - to the extent you read this board, please know that I have diverted all my business to other carriers since you sent this letter.
I did send an email to you, and you sent me a ridiculous response earlier this month that addressed the change from 3 rentals to 4, even though I specifically said that I had NO issue with that change. It was the intentional screwing of your loyal customers that are also loyal partner customers, in my case Delta, that I had a problem with.
So, congratulations. I'm renting just as much as ever, but that revenue is going to your direct competitors.
I did send an email to you, and you sent me a ridiculous response earlier this month that addressed the change from 3 rentals to 4, even though I specifically said that I had NO issue with that change. It was the intentional screwing of your loyal customers that are also loyal partner customers, in my case Delta, that I had a problem with.
So, congratulations. I'm renting just as much as ever, but that revenue is going to your direct competitors.
Feb 18, 2009 | 6:58 pm
#68
FlyerTalk Evangelist
Join Date: Jan 2004
Location: About 45 miles NW of MCO
Programs: Acapulco - Gold, Panama - Red, Timothy Leary 8 Mile High Club
Posts: 31,274
I did not realize that the free weekend rentals now require a saturday night. I'm not good at reading small print. My last coupon will expire in 2 weeks and I can't use it so I'm renting when I don't need it just to put miles on someone else's vehicle.
Avis sent me an email saying they notice I don't rent from them anymore. They offered me a whopping 15% off to return.
Avis sent me an email saying they notice I don't rent from them anymore. They offered me a whopping 15% off to return.
Feb 18, 2009 | 8:28 pm
#69
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,070
I did not realize that the free weekend rentals now require a saturday night. I'm not good at reading small print. My last coupon will expire in 2 weeks and I can't use it so I'm renting when I don't need it just to put miles on someone else's vehicle.
Avis sent me an email saying they notice I don't rent from them anymore. They offered me a whopping 15% off to return.
Avis sent me an email saying they notice I don't rent from them anymore. They offered me a whopping 15% off to return.
Feb 24, 2009 | 12:19 pm
#70
FlyerTalk Evangelist
Join Date: Jan 2004
Location: About 45 miles NW of MCO
Programs: Acapulco - Gold, Panama - Red, Timothy Leary 8 Mile High Club
Posts: 31,274
I put a whopping 70 miles on it in 48 hours. However, it allowed BamaVol Jr #3 to take my car Friday night when he needed it rather than wait until I finished work several hours later. So, all in all, worth the $1.52 it cost me in fees after they zeroed out the $13.99 gas fee.