for email complaints


https://www.avis.com/AvisWeb/custome...InvokeFeedback


for phone complaints

United States NONE 1-800-230-4898 1-800-331-1084

for written complaints.

Avis World Headquarters
6 Sylvan Way
Parsippany, NJ 07054
(973) 496-3500




there is, but if you really want to make an impact, you should write. in the customer service world of avis, a letter hurts the worst. then a phone call, then email. they figure if you take the time to write a letter, it means you were really mad.

I've noticed the decline as well. At my old company I rented from Avis all the time up until about 18 months ago when the amount of my business travel was reduced to almost none at all. During the four years I rented from Avis regularly (2000-2004) I never had a problem. I never had a dirty car, never had a car with more than about 12,000 miles on it, never had a car with a major dent or scratch.

Then I changed companies earlier this year. My new company was using National, and I quickly fell in love with being able to pick my own car. All of the National cars I rented between April and June of this year were very new (fewer than 10,000 miles) and extremely clean. Most of these rentals were at major airports (PHL, SEA). In June we switched to Avis. Fine, I thought, I've done the Avis thing before and it was fine. I could deal with not picking my car and earning free rental days on a faster schedule if I had to.

Boy was I in for a surprise. So far since going back to Avis in June I've had one car that had fewer than 25,000 miles on it. Granted it was a free upgrade to a SUV with four miles on it when I got in it, but still, that was one car out of six. The rest have been dirty inside, two have had large dents, and one was missing the passenger side sun visor. Then on Monday of this week I arrive at HSV, get the keys to my car at the counter (no true Preferred service at HSV) and go out to the garage. Again, the seats have visible stains on them, the cup holder has had coffee spilled in it that wasn't really cleaned up, and the dashboard is dusty. I drive off, get on the interstate and head into town. After exiting the interstate, I glance down and notice the gas gauge -- the tank is less than half full. I was too tired to turn around and go back to the airport, so I drove the last mile to the hotel, checked in, then called the HSV Avis number. At first they don't believe me, then they want me to drive the car 10 miles back to the airport to prove to them it wasn't full of gas. I refused. After a few more minutes on the phone I decided it wasn't worth it and to just let it go. I was tired and not in the mood to argue with someone who was refusing to believe me on this or do anything about it. So tonight I filled the tank so it's ready to go in the morning when I return the car. The low fuel light came on while driving to the gas station and it cost me about $29 to fill up the car. I really only used about half of the gas I put in the car. Granted, we're only talking about $15 here, and it will go on an expense report. But it's the principle of the thing! Why should I, or my client, have to pay extra money because Avis screwed up? Why should I have to waste 45 minutes-1 hour to drive back to the airport, park, get someone from Avis to come out and verify that the car's tank wasn't full when I drove it off the lot, and then argue with them about how to fix the situation? That time is worth a lot more than $15 to me.\

All of my coworkers who I've talked to about this have had similar issues. One had a car with a major dent all the way across the room; it looked as if a tree had fallen on the car. That car also had a cracked windshield. Another group of three coworkers was faced with an Avis agent at DEN who tried to downgrade them to a smaller car recently and still charge the quoted rate for the larger car they weren't getting.

This is not the Avis I rented from a couple of times a month for almost four years in the recent past. This is more like renting from one of the El Cheapo rental car brands. I might expect this kind of stuff from Budget or Dollar or Enterprise, but with the rates I'm being charged this is ridiculous.

I threw a letter in the mail this morning.

see my above post. Complain in writing, perferrably, not in email or phone. Get your co workers to do the same. RA numbers would help, if not the rental agreement, locations and days. Your company and the AWD your company requires you to use.

use the "id expect this from budget" line in there, since budget is part of cendant, who also owns avis. We share cars on occasion.

And yeah....ive been forced to give good customers cars with 21k on it recently. its been a long summer for me. I have just received a new shipment of cars and I am pulling cars and rotating fleets now. It should be better for a while. Its part of the reason why I go out of my way to give the little things to help out. The bottled water, USATODAY.

ezmonee, thanks. I do appreciate you trying to help out on here and can see that you are really committed to providing the best service possible at your location. I will be writing Avis at that address this week. I'm really not a complainer, but my patience has worn thin because this stuff keeps happening week after week. I can understand it's the busy time of year and all that, but still. It doesn't justify things like a car being rented out with less than half a tank of gas or a car with obvious paper trash like gum wrappers from a previous renter left in a cup holder in the front seat. Obviously something is wrong, because this stuff used to never happen.

As for reward points, I'll be sending a separate letter on that issue. I really think Avis is off target by not really offering much in the way of a rewards system, especially since its biggest competitors do offer this perk. The Avis Preferred page on the website makes a big deal about getting a free day after 21 rentals or 75 rental days. But at my company's previous preferred rental company (National), I could earn three free days after the same number of rentals as a base member in their program. I don't know exactly what Hertz does as I've never rented from them but I'm told it's a similar deal. If the higher-ups at Avis really believe that "Simply no other car rental company goes farther to reward your loyalty," (that quote is copied directly off the Avis Preferred Page on the website), then they must be smoking some good stuff. Anybody with Internet access and the URLs for the other major car rental companies can find out in less than ten minutes how untrue that statement is.

That's total horse$#!&. I've been a loyal Avis customer for years, dozens and dozens of rentals, and Avis has never rewarded my loyalty at all AFAIK. They don't even know I'm alive.

I feel the same BearX220, but that's what it says right there on Avis's website.

I thought I'd update this. Last week, I received a letter back from Avis stating that they appreciated the feedback. They apologized for my experience in Orlando and also for the delay in responding to my letter. They included three $25 off coupons which are combinable.

I had a bad experience with Avis in FRA a few years ago. They tried to trick me into getting a compact.

Me: "I have a voucher for a Toyota Carina."
Avis: "We are out of Toyota Carina. How about Opel Astra?"
Me: "Astra? That's compact. Carina's intermediate. I want intermediate."
Avis: "You see, you're American. Astras are intermediate here."
Me: "I used to live here, Opel Vectras are intermediate, Astras are smaller. Gimme the manager!"
Avis: "Fine, we are out of all intermediates. We'll give you Omega then. There's extra charge."
Me: "For WHAT? Gimme the manager!"
Avis: "No, no charge, you can have the Omega."

The point is - she lied to me. Since then, I have rented from Sixt or Europcar. Never gone back to Avis.

I have been preferred select for years with Avis and always was happy as I always got a newer, clean, upgraded car and pretty good service. Last year I noticed that repeatedly I was getting cars that did not meet any of the before mentioned criteria. So one day while watching several Hertz shuttles go by waiting for Avis I decided to give them a try. I found the Gold service (which is easily obtained I think) to be much better than what my experience had been in the most recent year with Avis.

I did rent recently at Avis and did get a cusomer survey via email to fill out and I did and didnt respond too favorably towards Avis in it. I typically vote with my feet, hence the move to Hertz. I am not saying that everying is sugar and cream with Hertz but the prices have not been nearly has high as I thought and the standards are much higher than what I was getting as of late with Avis.

what specific problems did you have with avis?

Also dont expect hertz to become status quo. With the sale, it will change as avis did with its sale to cendant. Pay attention to how things change with hertz over the next few months and see what happens. i feel the # of managers they use will change, the types of cars they have will decrease. The firm who purchased hertz has a history of reducing costs and streamlining operations, turning huge profits, then reselling the unit.