ezmonee, thanks. I do appreciate you trying to help out on here and can see that you are really committed to providing the best service possible at your location. I will be writing Avis at that address this week. I'm really not a complainer, but my patience has worn thin because this stuff keeps happening week after week. I can understand it's the busy time of year and all that, but still. It doesn't justify things like a car being rented out with less than half a tank of gas or a car with obvious paper trash like gum wrappers from a previous renter left in a cup holder in the front seat. Obviously something is wrong, because this stuff used to never happen.

As for reward points, I'll be sending a separate letter on that issue. I really think Avis is off target by not really offering much in the way of a rewards system, especially since its biggest competitors do offer this perk. The Avis Preferred page on the website makes a big deal about getting a free day after 21 rentals or 75 rental days. But at my company's previous preferred rental company (National), I could earn three free days after the same number of rentals as a base member in their program. I don't know exactly what Hertz does as I've never rented from them but I'm told it's a similar deal. If the higher-ups at Avis really believe that "Simply no other car rental company goes farther to reward your loyalty," (that quote is copied directly off the Avis Preferred Page on the website), then they must be smoking some good stuff. Anybody with Internet access and the URLs for the other major car rental companies can find out in less than ten minutes how untrue that statement is.