SST

UAPremExecflyer

All the way back to 2007 there were complaints about the bus service at LAX https://www.flyertalk.com/forum/avis...ord-other.html

DiverDave

It is truly frustrating to watch multiple Hertz, Budget, and hotel buses roll by and not even one Avis bus.

I complained some time back, and was told that they were going to get more buses into service. Seems that did not happen.

DiverDave

The app now shows where the buses are. I got picked up pretty quickly, but the app showed a 10 minute gap between that bus and the next one. This was on a busy Friday evening.

jackal

This has been a long-running issue for years, as mentioned by @UAPremExecflyer. A FlyerTalk friend who used to manage another large Avis branch said that Avis corporate standards required a bus every 4 minutes. I don't know how LAX has been able to get away with violating Avis corporate standards for so long.

I'm guessing it'll never get fixed. If/when the new CONRAC gets built at LAX, that'll more or less solve it. Maybe Avis is pinching pennies and hoping to avoid the cost of buying more buses by just holding off long enough until they don't need to operate their own bus fleet.

Redwood839

Lucked out yesterday around noon. Caught the bus about to leave and the driver saw me running. The app said the next bus would be in 19 minutes as it was just leaving the AVIS Station.

I asked the bus driver, only 2 buses running. Versus like 15 Hertz I saw along the way.

jackal

Interesting. IIRC Hertz LAX has a countdown clock at their bus platform, and I don't think I've ever seen it be more than 5 minutes. Countdown clock aside, I've also just barely missed a Hertz bus and haven't had to wait more than about 5 minutes for the next one (which is good, because I quite frequently find myself returning to LAX about an hour before flight, so even a 5-minute delay is panic-inducing! ).

I've definitely waited upwards of 10-15 minutes for a Hertz bus at baggage claim, but I think that can be chalked up to the buses getting bunched up and delayed by traffic on World Way. They always depart from the Hertz lot pretty close to 5 minutes apart.

How on earth Avis LAX can still be getting away with this (in direct contradiction to their internal standards) is beyond me. It's not a transient issue; it's been this way for over a decade. I'd have thought that Avis corporate would have fired the entire regional management team over this by now...

Redwood839

Nevermind what I said earlier. Arrive Thursday at 530am. Took 45 MINUTES! for the bus to come in. Asked the bus driver what took so long and he got really upset, saying he had just come in and wasn't his business.

Foltan

I've actually walked it before when it was a pleasant day and I had a small bag - couldn't be bothered to wait around. Took about half an hour and I arrived in a pleasant mood rather than feeling frustrated!

Redwood839

I'll try this next time./ I swear I saw more than 15 buses from every single company go by, even at 5am. Unacceptable.

DiverDave

I just returned a rental at LAX on 6/22. I think Avis was just running one bus, two at the most.

Avis LAX was like a ghost town with just a handful of customers. I hadn't realized that the rental car companies seem to have been hit harder than airlines and hotels. It was kind of shocking.

StevenSeagalFan

I see nothing has changed with LAX lol.

inpatient

By the time 3 nationals come around, theres that one red bus

born sleepy

Same as it ever was.
Same as it ever was.
Same as it ever was.
Same as it ever was.

Where is that large automobile? "Sorry, I know you reserved a luxury, but all we have are Dodge Journeys and a 55,000-mile Malibu that caught fire. Take it or leave it."

I think David Byrne wrote that song while waiting for the Avis bus at LAX.