I just waited (again) for almost 30 minutes at 9:00 am. This has been my experience each of my last 4-5 unfortunate rental experiences this year. I have to bang into my head: at LAX, ANYBODY but Avis.....
It is truly frustrating to watch multiple Hertz, Budget, and hotel buses roll by and not even one Avis bus.
I complained some time back, and was told that they were going to get more buses into service. Seems that did not happen.